RSA, the security division of EMC has announced a new framework designed for companies to inventory and prioritize cyber risks.
The framework, issued in a report RSA prepared with support from Deloitte Advisory Cyber Risk Services, gives organizations a new way not only to factor cyber risk into their overall risk appetite but to define the level of cyber risk they are willing to accept in the context of their overall business strategy.
As businesses strive to improve performance, many of the fundamental moves they undertake expose them to new cyber risks. Since organizations can’t turn the clock back on globalization, outsourcing, extending their third-party networks and moving to the cloud, they will need to realign their thinking about risk. The report, entitled “Cyber Risk Appetite: Defining and Understanding Risk in the Modern Enterprise,” concludes that organizations need a systematic process for defining and comprehensively categorizing sources of cyber risk, a new accounting of key stakeholders and risk owners, and a new way to calculate cyber risk appetite.
First, organizations need to redefine the term “cyber risk.” The term extends beyond hacks – planned attacks on information systems. While hacks are an important part of the equation, cyber risk encompasses a wider range of events that lead to potential of loss or harm related to technical infrastructure of the use of technology within an organization.
The paper provides a practical framework for inventorying and categorizing cyber risks across two dimensions of intent. Cyber risk events could be the result of deliberately malicious attacks, such as a hacker carrying out an attack with the aim of compromising sensitive information. They could also be unintentional, such as user error that makes a system temporarily unavailable. Risk events may come from sources outside the organization, such as cybercriminals or supply chain partners, or sources inside the organization such as employees or contractors.
To effectively assess their cyber risk appetite, the report recommends that organizations take a comprehensive inventory of these cyber risks, quantify their potential impact and prioritize them. Organizations need to ask the right questions, such as what losses would be catastrophic, and what information absolutely cannot fall into the wrong hands or be made public. They need to prioritize the risk according to impact, ranking mission- and business-critical systems ahead of facets like core infrastructure and extended ecosystem (supply chain management applications and partner portals) and external public facing points of interaction. Prioritization needs to be an ongoing process involving constant evaluation and re-evaluation.
The report concludes that an organization’s ability to quantify cyber risk and make informed decisions about their cyber risk appetite will put them in a position to succeed. Some costs can be easily quantified: costs that include fines, legal fees, lost productivity and mitigation remediation and incident response. Other costs can be more difficult to determine – like diminished brand equity, reduced goodwill and the loss of intellectual property. Organizations need to develop the ability to demonstrate that the investments they are making align with the risks they face.
Emily Mossburg, partner, Deloitte & Touche LLP and Deloitte Advisory Cyber Risk Services Resilient Practice Leader
“The very fundamental things that organizations undertake in order to drive performance and execute on their business strategies happen to also be the things that actually create cyber risk. Cyber risk is an issue that exists at the intersection of business risk, regulation, and technology. Executive decision-makers should understand the nature and magnitude of those risks, consider them against the benefits a strategic shift would deliver, and then make more informed decisions.”
David Walter, RSA GM, Global GRC
“Cyber risk is a critical issue in today’s organizations, touching aspects of business risk, regulation and technology. To effectively deal with these risks, executive decision-makers need to understand their organizations’ cyber risk appetites’ – balancing the nature and magnitude of those risks against the benefits a strategic shift would deliver. Then they can make more informed decisions.”
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”