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Now iPhone screens get official repairs in SA

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Core Group has announced that Apple Authorised replacements for accidentally cracked iPhone screens will be available for the first time to South African iPhone customers, through iStore and Digicape, from 29 January.

This is the first time local iPhone users will have the peace of mind that their screen replacement is completed by an Apple Authorised Service Provider, with a genuine Apple replacement screen, ensuring full functionality is retained and the manufacturers warranty remains valid – often at a lower cost than current non-authorised repairs.

Core Group provided the following information:

Authorised Screen Repair Prices by type of iPhone
iPhone 6s R2,999
iPhone 6s Plus R3,499
iPhone 7 R3,299
iPhone 7 Plus R3,799
iPhone 8 R3,999
iPhone 8 Plus R4,999
iPhone X R5,999

Screen repairs at unauthorised vendors could impair functionality and warranty – Only an authorised screen repair at an Apple Authorised Service Provider, using genuine Apple spare parts and specialised equipment, will ensure your repaired product is returned working the way it should. Furthermore, using counterfeit or third-party parts can cause safety issues and could void the warranty on your iPhone. Screen repairs booked through iStore or Digicape ensure that there is no compromise on functionality, warranties remain valid and trade-in values are secure.

Screen Repair Prices – Screen Repairs available on iPhone 6s and later models, including the recently launched iPhone X.

Up to R9 000 cheaper than non-authorised repairs – Screen repairs from Apple Authorised Service Providers will often be much more cost effective for current models than non-authorised, third-party repairs.

iPhone model Apple Authorised Service
Provider screen repair price
Typical non-authorised
iPhone screen repair price
Price differential
iPhone 8 R3,999 R7,499 R3,500
iPhone 8 Plus R4,999 R8,500 R3,501
iPhone X R5,999 R14,999 R9,000

How to book a repair – Customers who require an iPhone screen repair will be able to walk into any iStore and Digicape location nationwide and book their device in for a screen repair. Repairs will be completed within 4 working days, subject to demand. Additionally, iStore Sandton Drive will offer an express service where customers can book to have their screen repaired on the same day as their scheduled appointment. An appointment for the Sandton Drive express service can be made at www.myistore.co.za/help-center

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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