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Now iPhone screens get official repairs in SA

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Core Group has announced that Apple Authorised replacements for accidentally cracked iPhone screens will be available for the first time to South African iPhone customers, through iStore and Digicape, from 29 January.

This is the first time local iPhone users will have the peace of mind that their screen replacement is completed by an Apple Authorised Service Provider, with a genuine Apple replacement screen, ensuring full functionality is retained and the manufacturers warranty remains valid – often at a lower cost than current non-authorised repairs.

Core Group provided the following information:

Authorised Screen Repair Prices by type of iPhone
iPhone 6s R2,999
iPhone 6s Plus R3,499
iPhone 7 R3,299
iPhone 7 Plus R3,799
iPhone 8 R3,999
iPhone 8 Plus R4,999
iPhone X R5,999

Screen repairs at unauthorised vendors could impair functionality and warranty – Only an authorised screen repair at an Apple Authorised Service Provider, using genuine Apple spare parts and specialised equipment, will ensure your repaired product is returned working the way it should. Furthermore, using counterfeit or third-party parts can cause safety issues and could void the warranty on your iPhone. Screen repairs booked through iStore or Digicape ensure that there is no compromise on functionality, warranties remain valid and trade-in values are secure.

Screen Repair Prices – Screen Repairs available on iPhone 6s and later models, including the recently launched iPhone X.

Up to R9 000 cheaper than non-authorised repairs – Screen repairs from Apple Authorised Service Providers will often be much more cost effective for current models than non-authorised, third-party repairs.

iPhone model Apple Authorised Service
Provider screen repair price
Typical non-authorised
iPhone screen repair price
Price differential
iPhone 8 R3,999 R7,499 R3,500
iPhone 8 Plus R4,999 R8,500 R3,501
iPhone X R5,999 R14,999 R9,000

How to book a repair – Customers who require an iPhone screen repair will be able to walk into any iStore and Digicape location nationwide and book their device in for a screen repair. Repairs will be completed within 4 working days, subject to demand. Additionally, iStore Sandton Drive will offer an express service where customers can book to have their screen repaired on the same day as their scheduled appointment. An appointment for the Sandton Drive express service can be made at www.myistore.co.za/help-center

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New iPhone pricing for SA

The iStore has announced that the latest iPhones, the Xs and Xs Max, can now be pre-ordered at www.myistore.co.za , and will be available in stores starting 28 September 2018.

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iPhone Xs and iPhone Xs Max feature 5.8-inch and 6.5-inch Super Retina displays that offer remarkable brightness and true blacks while showing 60 percent greater dynamic range in HDR photos. iPhone Xs and iPhone Xs Max have an improved dual camera system that offers breakthrough photo and video features, A12 Bionic chip with next-generation Neural Engine, faster Face ID, wider stereo sound, longer battery life, splash and water resistance,

Pre-orders will be open for cash purchases and on iStore’s revised payment plan in partnership with FNB Credit Card, allowing customers to pay off their iPhone at a reduced interest rate. However, the contract period is 37 months rather than the usual 24 months.
*FNB Credit Card Payment Plan, price per month over 37 months, a 40% trade-in value after 24 months

How to pre-order – Pre-ordering online for either cash or the FNB payment plan gives customers the benefit of reserving their purchase without having to queue and the added convenience of having purchases delivered directly to their door. Pre-orders of iPhone Xs and Xs Max are completed online by visiting www.myistore.co.za.
FREE iCare Plus – Exclusive to iStore, all customers can get its 2-year extended warranty, which includes one Apple Certified screen repair, that normally sells for R1 999, for FREE. To qualify, customers should secure a voucher online now at www.myistore.co.za , and subsequently redeem it when they upgrade their contract or purchase any new iPhone at iStore (iPhone 8 and newer) between now and 31 December 2018. Offer is limited, secure your voucher now.

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Accenture opens Fjord design centre in Johannesburg

Accenture has launched its first design and innovation studio on African soil, Fjord Johannesburg.

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The company says the move significantly expands its design capabilities and demonstrates its commitment to unlocking Africa’s innovation potential through the creation of experiences that redefine industries in our constantly evolving digital era.

The new studio, opening in November, will be located at Accenture’s new 3875m² offices in Waterfall. It will be led by Marcel Rossouw, design director and studio lead for Fjord Johannesburg.

Said Rossouw, “Brands are constantly asking, ’how does one take a business need or problem, build that out into a definition of a service experience, and then bring it to market?’ It’s about re-engineering existing service experiences, identifying customer needs, prototyping rapidly, iterating often and proving or disproving assumptions. But it’s also about getting feedback from customers. The combination of these factors helps companies advance towards the ultimate service experience.”

Fjord is the design and innovation consultancy of Accenture Interactive. The Johannesburg location marks its 28th design studio globally, solidifying its position as the world’s leading design powerhouse.

Working in the same location as Accenture Interactive will allow Fjord to fuse its core design strategy DNA with the digital agency’s expertise in marketing, content and commerce to create and deliver the best customer experiences for the world’s leading brands. Accenture Interactive Africa‘s blend of intelligent design and creative use of technology has already been used by some of South Africa’s largest and most prominent brands, including Alexander Forbes, Discovery, MultiChoice and Nedbank. The digital agency has also earned industry accolades for its innovative and compelling business results, most notably two gold awards in the Service Design category at the 2017 and 2018 Loeries awards.

“Great design tells great stories,” says Wayne Hull, managing director of Accenture Digital and Accenture Interactive lead in Africa. “It unifies a brand, drives innovation and makes the brand or service distinctive and hyper-relevant in both the digital and physical worlds. This is critical to achieving results. Having Fjord Johannesburg as part of Accenture Interactive, and collaborating with all of Accenture Africa, will provide unique experiences and forward-thinking capabilities for our clients.”

“Businesses in South Africa are becoming more design-aware and are looking to take greater advantage of design skills to compete with the rest of the world,” said Thomas Müller, head of Europe, Africa and Latin America at Fjord. “We’re excited to open our first design studio on the continent and to be part of an emerging market that is ripe for design and innovation, and open for business. Developing markets like South Africa are challenging assumptions and norms about what digital services and products are meant to be, and we’ll strive to put design at the heart of the innovation being produced there.”

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