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Now for connected lighting

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Each day, companies find intuitive ways to connect people and devices, and lighting is no exception. REGGIE NXUMALO, GM at Philips Lighting explains how simple devices like lights can be connected to a network – making them smart and allowing businesses to save money.

Over the course of the last few years, an avalanche of transformational change has swept through all industries and society at large, forever changing the manner in which we communicate, collaborate, learn, play as well as engage with friends, family and colleagues.

Employees can now collaborate in teams composed of members from different nations as effectively as though they were in the same room, while billions of consumers generate an innumerable amount of data daily for marketers, advertisers, researchers and the like to analyse.

Lighting can also become part of a network, in which luminaires are uniquely identified and seamlessly integrated into the IT network within a building or even on a larger scale like a city, enabling these to share information about their status and operations.

Embedded sensors allows each luminaire within the connected lighting system to act as a point of intelligence that can share information on changes in temperature or humidity, as well as activity patterns.

More uses, less power usage

Connected lighting systems allow for many exciting consumer usage cases such as tying in Philips Hue to your music in order for the bulbs to change colours to the tune of the beat, or more practical uses such as setting up Hue-connected lights to flash when the phone rings, enabling a deaf person to more easily know when someone is phoning them.

From a business perspective, companies can integrate wireless communications into the lighting system, allowing them to deliver location-based services and in-context information by way of mobile apps to people in illuminated spaces.

Moreover, organisations can boost staff retention by making office spaces more comfortable for their employees. Office workers can personalise and adjust LED lighting to their preferences and tasks for instance via the connected lighting system, making harsh office lighting a problem of the past. For mobile access, office workers can even use a smartphone app to access other building services through a communications network.

Future developments in the connected lighting pipeline include Ethernet-powered connected lighting that can transmit data to mobile devices. This is done through light, by way of embedded code. This means that building owners and facility managers can monitor and manage a building’s occupancy patterns, its lighting systems, as well as other important services simply by opting for intelligent lighting systems.

By gathering information on how spaces are being used, managers can simplify business processes, optimise energy efficiency, and gain deep insight into customers’ preferences and their tenants’ needs.

When individual users are connected through technology their ability to do more by utilising less resources is multiplied. When every light point is connected to an intelligent system that delivers high-quality, reliable illumination and acts like a pathway for information and services, the working space and connected lighting system within it is able to allow for even greater levels of performance by employees and teams.

Connected lighting systems allow for the delivery of extraordinary value beyond illumination for companies, employees as well as managers of spaces.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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