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New online marketplace opens for education in Africa

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eLearnAfrica this week launched a new online marketplace for education, making it easier for students to search for and enrol in online courses, online degrees, and professional certifications from some of the best universities in the world. 

As the furore around #feesmustfall and free education continues, one social enterprise has come to the fore with a promising solution.  eLearnAfrica this week launched its new online marketplace for education, making it easier for students throughout Africa to search for and enrol in hundreds of online courses, online degrees, and professional certifications from some of the best universities in the world.

eLearnAfrica is a social enterprise committed to increasing and expanding educational and employment opportunities throughout Africa through an innovative web portal that connects users of all educational levels to trusted third-party and collaboratively created content.  eLearnAfrica’s mission is to make learning opportunities available to everyone through an easy-to-use website and mobile app. In addition, eLearnAfrica is highly intuitive with a content discovery solution that delivers personalized recommendations tailored to each user’s preferences.

eLearnAfrica has partnered with some of the leading online course providers to make available courses from some of the best universities in the world.  These courses use video and other online resources, and students take a short test to progress to the next class.  Most of these courses can be taken for free, and some courses also offer a verified certificate of completion (with a modest administration fee).

eLearnAfrica works with both edX and FutureLearn to offer a huge variety of courses to its primarily African audience. EdX, the nonprofit online learning destination founded by Harvard University and MIT, offers hundreds of courses from the world’s top institutions, such as top-ranked Wharton Business School, the University of California, Berkeley and more.

“We are delighted to collaborate with eLearnAfrica,” said Anant Agarwal, edX CEO and MIT Professor. “We are deeply committed to edX learners on the continent and have a partnership with The University of Witwatersrand, Johannesburg (Wits), a first of its kind collaboration between a major MOOC provider and an African university. Our work with eLearnAfrica will help further the edX mission to increase access to high-quality education for learners in Africa and around the world.”

FutureLearn, the social learning platform wholly owned by the Open University, offers over 4.5 million learners access to free online courses from world-leading UK and international universities, centres of research excellence and specialist education providers like the British Council, Creative Skillset, and European Space Agency.

Nigel Smith, Head of Content at FutureLearn, commented on the partnership: “We’re very pleased to be one of the launch partners for eLearnAfrica. Although we are UK-based, 70% of our learners are based in countries outside the UK and with our mission to pioneer the best social learning experience for everyone, anywhere, eLearnAfrica is a great partner for us.”

He continued, “With 8% of our current learners based in Africa, there is clearly an existing appetite for free, high quality education from reliable and trustworthy sources but also huge potential for growth. We offer a vast array of professional development courses that can increase employability or help learners to start their own businesses, while our general interest courses provide something for everyone with lifelong learning ambitions. And of course, through our social learning platform, all our courses offer an element of experience of studying abroad with different cultures without the expense of leaving the country. We have no doubt that eLearnAfrica will be both popular and successful and we look forward to working with their team to reach more learners on the African continent.”

To make sure that Africans can take video-based professional certification programs, eLearnAfrica has joined hands with industry leader itSM Mentor, which has over 1400 classes in close to 175 specialized areas.  Students can quickly become certified by mastering Microsoft Office, learn accounting, project management, or information technologies.

Students interested in earning a degree online, can find Associates and Bachelors programmes in Business Administration, Computer Science and Health Science and even a Masters programme in Business Administration from the world’s first non-profit, tuition-free, US-accredited online university, University of the People (UoPeople).

CEO of eLearnAfrica, Brook Negussie, said the portal is set to become Africa’s trusted source for open education.  Negussie, who is known for his work in providing internet access for schoolchildren across Africa, added: “As an educational platform, eLearnAfrica offers opportunities to African students at every stage of higher education and career development, with courses from the world’s best universities, including full degrees, vocational training, and industry-standard professional certifications.  We set out to combine local knowledge with long-term global expertise through partnerships and academic excellence, to bring the best in the world to Africa in one easily accessible marketplace.”

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Online retail gets real

After decades of experience in selling online, retailers still seek out the secret of reaching the digital consumer, writes ARTHUR GOLDSTUCK.

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It’s been 23 years since the first pizza and the first bunch of flowers was sold online. One would think, after all this time, that retailers would know exactly what works, and exactly how the digital consumer thinks.

Yet, in shopping-mad South Africa, only 4% of adults regularly shop online. One could blame high data costs, low levels of tech-savviness, or lack of trust. However, that doesn’t explain why a population where more than a quarter of people have a debit or credit card and almost 40% of people use the Internet is staying away.

The new Online Retail in South Africa 2019 study, conducted by World Wide Worx with the support of Visa and Platinum Seed, reveals that growth is in fact healthy, but is still coming off a low base. This year, the total sale of retail products online is expected to pass the R14-billion mark, making up 1.4% of total retail.

This figure represents 25% growth over 2017, and comes after the same rate of growth was seen in 2017. At this rate, it is clear that online retail is going mainstream, driven by aggressive marketing, and new shopping channels like mobile shopping. 

But it is equally clear that not all retailers are getting it right. According to the study, the unwillingness of business to reinvest revenue in developing their online presence is one of the main barriers to long-term success. Only one in five companies surveyed invested more than 20% of their online turnover back into their online store. Over half invested less than 10% back.

On the surface, the industry looks healthy, as a surprisingly high 71% of online retailers surveyed say they are profitable. But this brings to mind the early days of Amazon.com, in 1996, when founder Jeff Bezos was asked when it would become profitable.

He declared that it would not be profitable for at least another five years. And if it did, he said, it would be in big trouble. He meant that it was so important for long-term sustainability that Amazon reinvest all its revenues in customer systems, that it could not afford to look for short-term profits.

According to the South African study, the single most critical factor in the success of online retail activities is customer service. A vast majority, 98% of respondents, regarded it as important. This positions customer service as the very heart of online retail. For Amazon, investment back into systems that would streamline customer service became the key to the world’s digital wallets.

In South Africa online still make up a small proportion of overall retail, but for the first time we see the promise of a broader range of businesses in terms of category, size, turnover and employee numbers. This is a sign that our local market is beginning to mature. 

Clothing and apparel is the fastest growing sector, but is also the sector with the highest turnover of businesses. It illustrates the dangers of a low barrier to entry: the survival rate of online stores in this sector is probably directly opposite to the ease of setting up an online apparel store.

A fast-growing category that was fairly low on the agenda in the past, alcohol, tobacco and vaping, has benefited from the increased online supply of vapes, juices and accessories. It also suggests that smoking bans, and the change in the legal status of marijuana during the survey, may have boosted demand. 

In the coming weeks, we can expect online retail to fall under the spotlight as never before. Black Friday, a shopping tradition imported “wholesale” from the United States, is expected to become the biggest online shopping day of the year in South Africa, as it is in the USA.

Initially, it was just a gimmick in South Africa, attempting to cash in on what was a purely American tradition of insane sales on the Friday after Thanksgiving Day, which occurs on the third Thursday of November every year. It is followed by Cyber Monday, making the entire weekend one of major promotions and great bargains.

It has grown every year in South Africa since its first introduction about six years ago, and last year it broke into the mainstream, with numerous high profile retailers embracing it, and many consumers experiencing it for the first time. 

It is now positioned as the prime bargain day of the year for consumers, and many wait in anticipation for it, as they do in the USA. Along with Cyber Monday, it provides an excuse for retailers to go all out in their marketing, and for consumers to storm the display shelves or web pages. South African shoppers, clearly, are easily enticed by bargains.

Word of mouth around Black Friday has also grown massively in the past two years, driven by both media and shoppers who have found ridiculous bargains. As news spreads that the most ridiculous of the bargains are to be had online, even those who were reticent of digital shopping will be tempted to convert.

The Online Retail in SA 2019 report has shown over the years that, as people become more experienced in using the Internet, their propensity to shop online increases. This is part of the World Wide Worx model known as the Digital Participation Curve. The key missing factor in the Curve is that most retailers do not know how to convert that propensity into actual online shopping behaviour. Black Friday will be one of the keys to conversion.

Carry on reading to find out about the online retailers of the year.

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Reliable satellite Internet?

MzansiSat, a satellite-Internet business, aims to beam Internet connections to places in South Africa which don’t have access to cabled and mobile network infrastructure, writes BRYAN TURNER.

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Stellenbosch-based MzansiSat promises to provide cheap wholesale Internet to Internet Service Providers for as little as R25 per Gigabyte. Providers who offer more expensive Internet services could benefit greatly from partnering with MzansiSat, says the company. 

“Using MzansiSat, we hope that we can carry over cost-savings benefits to the consumer,” says Victor Stephanopoli, MzansiSat chief operating officer.

The company, which has been spun off from StellSat, has been looking to increase its investor portfolio while it waits for spectrum approval. The additional investment will allow MzansiSat’s satellite to operate in more regions across Africa.

The MzansiSat satellite is being built by Thales Alenia Space, a French company which is also acting as technical partner to MzansiSat. In addition to building the satellite, Thales Alenia Space will also be assisting MzansiSat in coordinating the launch. The company intends to launch the satellite into the 56°E orbital slot in a geostationary orbit, which enables communication almost anywhere in Africa. The launch is expected to happen in 2022. 

The satellite will have 76 transponders, 48 of which will be Ku-band and 28 C-band. Ku-band is all about high-speed performance, while C-band deals with weather-resistance. The design intention is for customers of MzansiSat to choose between very cheap, reliable data and very fast, power-efficient data. 

C-band is an older technology, which makes bandwidth cheaper and almost never affected by rain but requires bigger dishes and slower bandwidth compared to Ku-band connections. On the other hand, Ku-band is faster, experiences less microwave interference, and requires less power to run – but is less reliable with bad weather conditions.

MzansiSat’s potential military applications are significant, due to the nature of the military being mobile and possibly in remote areas without connectivity.  Connectivity everywhere would be potentially be life-saving.

Consumers in remote areas will benefit, even though satellite is higher in latency than fibre and LTE connections. While this level of latency is high (a fifth of a second in theory), satellite connections are still adequate for browsing the Internet and watching online content. 

The Internet of Things (IoT) may see the benefits of satellite Internet before consumers do. The applications of IoT in agriculture are vast, from hydration sensors to soil nutrient testers, and can be realised with an Internet connection which is available in a remote area.

Stephanopoli says that e-learning in remote areas can also benefit from MzansiSat’s presence, as many school resources are becoming readily available online. 

“Through our network, the learning experience can be beamed into classrooms across the country to substitute or complement local resources within the South African schooling system.”

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