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New macOS on the way

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Apple this week previewed macOS Sierra, a major update to its desktop operating system, which now features Siri, a universal clip board and better integration with iCloud. 

Addressing criticisms that the desktop OS has not kept up with the mobile iOS, Apple has brought Siri to the Mac with new capabilities to help with the things users do every day on their desktop.

With Siri, says Apple, users can look up information, find documents, pin or drag and drop search results, and even adjust system preferences. Integration with iCloud is expected to make Desktop and Documents folder available on an iPhone and iPad so “you always have access to the files you need”. It is not clear, however, whether users will still need to pay for capacity beyond the free 5GB on offer.

Universal Clipboard allows one to copy content, including text, images, photos and video from one Apple device and paste it in another.

“macOS Sierra is a major update that makes your Mac smarter and more helpful than ever with improvements to the apps you know and love and great new features throughout,” said Craig Federighi, Apple’s senior vice president of Software Engineering. “With macOS Sierra, you can get information, find files and multitask using Siri, access your Desktop and Documents from anywhere, copy and paste between Macs and iOS devices, and rediscover precious memories in Photos.”

Apple provided the following information:

Siri Debuts on the Mac

Siri on the Mac is now just one click away. The familiar features of Siri are now on the Mac with brand-new capabilities specifically designed for the desktop. Easily accessible from the Dock, menu bar or keyboard, Siri lets you use your voice to search for information, find files and send messages. For example you can ask Siri to locate a specific document you worked on last night, add a meeting to your calendar or start a FaceTime call. With Siri on the Mac, you can also drag and drop items from Siri search results into your documents or emails, pin Siri search results in Notification Center to keep an eye on information like sports scores or stock prices, and even adjust system preferences, set reminders and search your Photos library. With its debut on Mac, Siri is now on all four Apple software platforms — iOS, macOS, watchOS and tvOS — and handles two billion requests per week across 36 countries.

Your Desktop & Documents on All Your Devices

With macOS Sierra you can automatically have all the files on your Desktop and in your Documents folder on any Mac, iOS device or even PC. You simply save your files on your Desktop or within your Documents folder as you usually do and you will have them everywhere you need them. You can access your files on your iPhone and iPad in the iCloud Drive app and on iCloud.com or the iCloud for Windows app. And when you log into a second Mac, your files are automatically on the Desktop and in the Documents folder, exactly where you saved them.

Copy & Paste Between Devices

Continuity across your Apple devices also gets better in macOS Sierra. With Universal Clipboard, the contents of your clipboard are available across all your Apple devices via iCloud. You can easily copy and paste text, images, photos and video between your Mac and your iPhone and iPad.

Tabs in Almost Every App

To help you navigate your Desktop with more efficiency, macOS Sierra takes the popular Tabs feature from Safari and makes it available across Mac apps that support multiple windows, including Maps, Mail, Pages, Numbers, Keynote and TextEdit, and even third-party apps. With Tabs you can browse multiple locations in Maps without losing your place, copy and paste between Pages documents in full screen, or quickly jump between multiple email drafts in Mail.

Picture in Picture on the Mac

You can now keep an eye on one thing while working on another. macOS Sierra lets you float video from Safari or iTunes in a window over your desktop as you work, and even resize, drag and pin video to any corner of your screen. The video stays put when you switch spaces, so you’ll never miss a thing.

Shopping on Your Mac with Apple Pay

Users love to shop online using their Macs and with macOS the shopping experience in Safari is now even better. Apple Pay on the web makes it easy to make secure and private purchases when shopping on participating websites. You no longer need to share credit or debit card numbers with an online merchant and actual card numbers are not stored on your device, nor on Apple servers. Just look for the Apple Pay button at checkout on many of your favourite shopping sites and complete your purchase with Touch ID on your iPhone or by using your Apple Watch. Strong encryption protects all communication between your devices and Apple Pay servers, and Apple Pay does not track your purchases.

Rediscover Memories with Photos

The new Memories feature in Photos helps you rediscover favourite and forgotten moments deep in your Photos library by automatically creating curated collections of occasions like a first birthday party, wedding or family vacation. With new advanced computer vision, Photos now understands the people, places and things inside your images using on-device facial, object and scene recognition and location information to group images into albums. The People feature automatically groups your photos into Albums based on who is in them. Places now displays your photos on a world map so you can see where they were taken. And, perfecting your photos like a pro is now even easier with the new Brilliance tool, which pulls in highlights and adds contrast to enhance details throughout your images.

Additional macOS Features

• Auto Unlock lets you simply walk up to your Mac while wearing your authenticated Apple Watch and be automatically logged into your desktop.

• Optimised Storage frees up space when your Mac starts getting full by storing infrequently used items in iCloud and reminding you to delete used app installers, and even clearing out duplicate downloads, caches, logs and more.

• Messages makes conversations more interesting, now allowing you to preview web links and watch video clips within the app, post reactions like a heart, thumbs up and more directly onto a message bubble with Tapback, and use bigger emoji for more message impact.

• Apple Music in iTunes makes it even easier to discover new music and browse exclusives and new releases.

Privacy in macOS

Security and privacy are fundamental to the design of Apple hardware, software and services. iMessage and FaceTime use end-to-end encryption to protect your data by making it unreadable by Apple and others. Services like Siri and Maps send data to Apple’s servers, but this data is not used to build user profiles, and Photos uses on-device intelligence to organise your images using facial, object and scene recognition.

Starting with macOS Sierra, Apple is using technology called Differential Privacy to help discover the usage patterns of a large number of users without compromising individual privacy. In macOS Sierra, this technology will help improve autocorrect suggestions and lookup hints in Notes.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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