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New gadgets – and your voice – prepare for take-off

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The annual Consumer Electronics Show in Las Vegas this week promises to be the runway for the take-off of thousands of new gadgets, as well as the ancient technology called voice, writes ARTHUR GOLDSTUCK.

They come in their thousands to Las Vegas partake in the annual circus of consumer electronics. And that is just the exhibitors.

This week, more than 20 000 new gadgets, devices, contraptions and applications will be launched across half a dozen convention centres and venues sprawling across the gambling and meetings mecca. Amid the noise and buzz of new ways of doing robots, virtual reality, smart cars and smart homes, one may just be able to discern the shape of the future emerging.

The Consumer Electronics Show, or International CES as the organisers prefer it to be branded, is the runway from which much of the Western World’s new technology takes off, setting the scene for the year in tech. The most glaring exceptions are smartphones, which tend to wait for the Mobile World Congress in Barcelona in February, and anything from Apple – which is always conspicuous by its absence from tech expos.

However, the shadow of Apple will be highly visible: it is trying to persuade innovators and manufacturers to build its HomeKit smart-home system into their new products. That technology will be at the heart of the company’s new HomePod smart speaker, but it already faces an uphill battle, which visitors to CES will be able to witness first hand.

It is expected that the world’s two leading voice activated “intelligent agents”, Google Assistant and Amazon’s Alexa, will not only give Apple a run for its innovation, but will in fact point the way. Already at the 2017 edition of CES, Alexa was making its appearance in anything from pool cleaners to washing machines. This year it would like to show it can be even more innovative – and more useful.

Google, for its part, is making its biggest appearance yet at CES. Banners reading “Hey Google!” – the wake-up call for devices like the Google Home smart speakers – are plastered across Las Vegas. Both the Home and the new Home Mini are aggressively targeting the market share of Amazon’s Echo and Echo Dot.

This outdoor marketing blitz will be matched in the expo halls by the number of products on display bearing the Google logo and some form of smart functionality.

The war between Amazon and Google will be played out on numerous devices, with each trying to gain market share in categories ranging from headphones to smart TVs. That is ironic, since the TV category itself is one of the biggest battlegrounds of CES. In the last few years, Samsung and LG have slugged it out for boasting owners for biggest, sharpest, brightest, thinnest, smartest and other adjectives that serve as a proxy for technology leadership.

This year they are rejoined in earnest by Panasonic, which is both competing with and collaborating with Samsung, among other. In one of the early announcements of CES, the two companies agreed with 20th Century Fox to update the High Dynamic Range (HDR) platform called HDR10+, which will allow content creators and device manufacturers to offer a premium experience for viewers.

Not least, Panasonic’s own devices will benefit from the new specifications. At a press conference on Monday, it unveiled a 2018 line up of eight new televisions using the OLED format, light-emitting technology that allows for thin, flexible and vivid displays. Four of these – the FZ950 and FZ800 ranges, in 65-inch and 55-inch screen sizes – will be the first OLED screens that support HDR10+.

There is a strategic advantage to what seems an esoteric technology enhancement: Amazon’s Prime Video movie-on-demand service already has a catalogue of several hundred hours of HDR10+ content.

Panasonic also claims line honours for another esoteric area of TV display competitiveness: the quest for a better black. The blacker the blacks in an image or video, the more realistic the colours overall. This year, Panasonic’s OLED screens introduce an Absolute Black Filter, which it says helps ensure the purest, most accurate black levels by absorbing ambient light in order to eliminate reflections. This comes into its own in brightly lit rooms, when the level of reflection often makes big screens more of an irritation than a pleasure.

It is perhaps no coincidence that Panasonic has also teamed up with Amazon in a category that is not normally associated with either company: automotive technology.

Panasonic announced on Monday that it is integrating the Alexa voice service with the next generation of in-vehicle infotainment (IVI) systems, it will make allow users to interact with the smart assistant finside the vehicle, with some not needing any Internet connectivity.

At Panasonic’s CES press conference, Amazon’s Alexa Onboard technology was demonstrated with the Panasonic Skip Generation IVI technology released last year.  Drivers and passengers can use their voices to control car features like air conditioning, entertainment systems, communication and navigation.

“When drivers have access to familiar Alexa contextual commands and responses from inside the car, it opens up a new world of experiences,” said Tom Gebhardt, president of Panasonic Corporation of North America.

  • Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee and on YouTube.

What you can ask Alexa in your car

Alexa Onboard technology integrated into Panasonic Skip Gen technology allows a range of voice functionality for in-car users. Panasonic suggested the following questions that customers can ask Alexa while on the move:

  • Navigation: Say, “Alexa, find the nearest coffee shop,” and instantly get directions using only your voice.
  • Music: Ask Alexa to play music from your select streaming services
  • Smart home: Control your smart home on the go with Alexa. Just ask Alexa to warm up your home while commuting, check if your front door is locked, turn the lights on and more.
  • News: Say, “Alexa, what’s the news?” to hear your daily flash briefings.
  • Ordering: Order a meal delivered before you even arrive home from meal delivery services.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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