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MWC: BlackBerry launches security consulting service

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BlackBerry used Mobile World Congress in Barcelona this week to announce the launch of a new Professional Cybersecurity Services practice.

The services are intended to expand BlackBerry’s security portfolio by offering organisations new consulting services, tools and best practices to assess and thwart ever-changing cybersecurity risks.

BlackBerry says its Professional Cybersecurity Practice is intended to address a market demand resulting from cybersecurity being a persistent and increasing business risk for organisations that depend on mobile endpoints that connect through networked and cloud-enabled platforms. It is estimated that data breaches currently cost the global economy more than $400 billion every year. Some industry sectors, such as automotive, are being forced to grapple with cybersecurity threats for the first time as cars become more connected, intelligent and self-sufficient. As cybersecurity threats become more pervasive with increasing Internet connectivity, there is a greater demand for more robust defensive tactics to combat these risks.

Cybersecurity consulting is currently estimated to be a $16.5 billion annual global business that is forecast to grow to $23 billion per annum by 2019. As such, cybersecurity consulting represents a natural market opportunity for BlackBerry, it says, since it already securely manages hundreds of millions of mobile endpoints and provides critical systems software for more than 60 million connected cars.

BlackBerry’s new cybersecurity consulting services and tools, combined with BlackBerry’s existing security solutions will help customers identify the latest cybersecurity threats, develop risk appropriate mitigation strategies, implement and maintain IT security standards and techniques and defend against the risk of future attacks. BlackBerry’s new global Professional Cybersecurity Services practice will address:

·         Strategic Security: best practices in IT operation ranging across enterprise mobility management and cloud services.

·         Technical Security: technical assistance for infrastructure and product development lifecycle.

·         Automotive and IoT Security: security consulting services as the rapid commercialization of IoT solutions makes security and privacy a top priority.

·         Detection, Testing and Analysis: threat detection and mitigation penetration testing, vulnerability assessment and incident response analysis. This includes forensic services, business security status via IT health checks, training, regulatory compliance and security breach management through incident response.

As part of the new Professional Cybersecurity Services practice – and aligned with BlackBerry’s core emphasis on securing mobile communications across all platforms – BlackBerry acquired UK-based Encription Limited, which brings years of cybersecurity consulting experience to the organization. The acquisition of Encription was completed on February 19, 2016. Specific terms of the deal are not being disclosed.

Encription’s specialties range from deep technical skills in software security to hardware capabilities. This includes industry-leading assessments in penetration testing, mimicking the techniques of malicious hackers to ensure organizations are aware of cyber risks posed by criminal hackers and how to address them. Additionally, Encription has been entrusted by one of the UK government’s highest security standards with the CESG CHECK IT and ISO/IEC 27001 certifications. This adds another significant security certification to BlackBerry’s portfolio in order to meet the stringent standards and requirements for countries the company serves.

“BlackBerry is the gold standard when it comes to security and we’re always evolving to maintain this high standard as the complexity of enterprise mobility and security increases,” said John Chen, Executive Chairman and CEO, BlackBerry. “We recognize that security vulnerabilities are a top risk concern for public and private sector organizations alike. The creation of our Professional Cybersecurity Services practice and acquisition of Encription reinforces our commitment to providing customers the industry’s most secure mobility solutions and helping them to assess and mitigate risks.”

BlackBerry has provided the world’s most secure mobility solutions for more than two decades, and has earned more than 70 government certifications and approvals – greater than any other mobile vendor. BlackBerry is also the trusted mobility partner of all G7 governments, 16 of the G20 governments, 10 out of 10 of the largest global banks and law firms, and the top five largest managed healthcare, investment services, and oil and gas companies.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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