MTN recently said in a statement that the allocation of additional radio spectrum will enable operators to improve their service offerings by deploying new generation networks.
The growth of the telecoms sector and the development of the country is dependent on the expeditious allocation of radio spectrum, which will enable operators to improve their service offerings by deploying new generation networks in line with customer requirements, MTN said in a statement.
MTN says it is encouraged by the strides that the regulator has made to finalise the process of spectrum allocation. However, it believes that speeding up the process will augur well for an improved and seamless customer experience, as operators will have the leeway to deploy new generation networks that will meet the increasing data needs and absorb increasing data traffic.
Mteto Nyati, Chief Executive Officer of MTN South Africa, told the media at a press briefing hosted in Johannesburg that 98% of subscribers are served by just 40% of the allocated spectrum, which is exerting a constricting pressure on the networks that are built on frequencies that are not suitable for data intensive applications.
“The rapid adoption of smart devices, which compliments government’s vision of bridging the digital divide and universal access to broadband services, has increased traffic on our networks substantially, and has rendered access to spectrum more urgent,” said Nyati. He added that the growth of data intensive services such as video is exacerbating traffic and adding pressure on the already clogged networks.
Nyati said that MTN will continue to engage with its principals to speed up the auction of spectrum, as access to spectrum forms part of MTN’s ongoing efforts to improve customer experience.
“The re-farming of existing spectrum to cater for LTE technology is an interim measure, as access to the high demand spectrum is the prerequisite for the provision of high performance networks and seamless network experience,” said Nyati.
He added: “South Africa has made enormous strides in delivering voice telephony and data services. The availability of high-demand radio spectrum will allow deployment of networks for the digital age that permits higher data speeds, which increase network capacity and enhance customer experience. This will also allow us to introduce avant-garde digital solutions.”
Lack of high-demand radio spectrum has compelled MTN to re-farm existing spectrum to cater to the pent-up demand for digital services, which operators cannot continue to meet without the allocation of the high-demand spectrum.
Nyati said that despite a challenging operating environment, MTN has made encouraging progress in meeting its strategic objectives, namely returning to growth, transforming customer experience and overhauling people engagement.
Nyati said MTN has prioritised transforming customer experience as one of the key differentiators that will set MTN apart from the competition. To that end, MTN embarked on an aggressive network rollout which saw the operator increasing spend by 92.9% last year and adding 966 2G sites, 1 593 largely co-located 3G sites and 3 148 LTE sites to its network.
In response to customer demands, MTN has also simplified its products, processes and systems, and will be introduced a cutting-edge platform called Shifta, which allows customers to create their own post-paid packages by customising the duration, services, devices that suits their needs.
Nyati said that MTN has also opened a flagship store at the Mall of Africa, a cutting-edge paperless store that is geared towards improved customer experience.
MTN has also signed a recognition agreement with the Communications Workers Union (CWU). The recognition agreement creates a formal bargaining agreement environment that will govern relations between MTN and its unionised employees.
As a socially responsible corporate citizen, Nyati said, MTN always seeks to ensure that its operations have minimal impact on the environment. To that end, MTN continues to invest in sustainability and energy management initiatives. This includes the 2MW tri-generation plant, the first of its kind in Africa, which powers its head office in Fairlands, Johannesburg.
Nyati announced that the thermal plant in Doornfontein, which generate 1MW + 750kW, is operational, and so is the thermal plant in Newlands, which generates 5.2MW + 2MW. MTN also has a concentrated solar plant, which has a capacity of 380kW and powers its data centre, and a free cooling Heat Wheel, which generates 600kW of energy.
“We are closer to being certified as an Independent Power Producer by the National Electricity Regulator of SA (NERSA), and we look forward to contribute positively to the energy eco-system in the country by offloading the excess capacity that we generate back onto the grid,” said Nyati.
Looking ahead, Nyati announced that MTN will be ramping up its full service ICT offering through MTN Business, delivering high-speed broadband to households and businesses through FTTx rollout, driving LTE and 3G handset distribution across all segments and decreasing 2G distribution share across all channels.
“Additional focus areas for this year will be revisiting customer value proposition to drive data usage and digital content services, streamlining the supply chain model, incorporating our comprehensive back-office transformation programme,” said Nyati.
MTN is the largest digital music distributor and the largest mobile bank in Africa, based on digital music and funds transferred. “We will continue to build a digital ecosystem to deliver a bold new digital world for our customers,” said Nyati.
Through the MTN SA Foundation, MTN continues to make a positive difference in the communities it operates in.
“Using the power of ICT, MTN contributes to enhancing learning and teaching in South Africa through educator ICT training and up-skilling, learner ICT support, school connectivity and curriculum digitisation. MTN also contributes to socio-economic development of disadvantaged communities in South Africa through tele-medicine and e-health training, health screening and wellness initiatives support, enterprise development and strategic arts partnerships in communities,” said Nyati.
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”