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me&you slashes mobile data cost

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South Africa’s recent entrant into the mobile virtual network industry, me&you mobile, has announced that it has reduced its month to month data bundles to R300 for 5GB of mobile data. It has also reduced its 2GB mobile data bundle price from R300 to R250.

The new rates ere implemented from 1 July as part of me&you mobile’s “structured deals”.

As the pioneer of the first truly flexible mobile packages in South Africa, me&you mobile enables users to adapt their packages month-to-month to their changing needs. Bundle top-ups allow users to remain in bundle all the time, without having to overspend on more than they need. “Our in-bundle data rates are highly competitive, especially if you look at our per megabyte rates,” says me&you mobile CEO, Brett Howell. me&you mobile’s data bundles range from 25c/MB all the way down to 6c/MB, depending on the bundle you choose.

The Mobile Virtual Network Operator (MVNO) also launched in May with South Africa’s lowest guaranteed voice call rates. me&you mobile offers SA’s lowest in-bundle call rate of 39c per minute, any time of the day to any other network, on its R500/pm in-bundle voice rate package, and offers a R300/pm unlimited talk time package, also for calls to any network, any time of day.

“The beauty of being an MVNO which operates online is that we are lean and able to respond quickly to market demand. When we launched with the R300 Unlimited Talk offer, customers responded by asking us to do something similar for data as well. We saw a huge market demand for well-priced data products and created the 5GB data offering in response. We’ll continue to innovate and launch products that the market is asking for,” says Brett Howell, CEO of me&you mobile.

Howell explains how me&you mobile is able to offer its competitive rates: “We don’t throw millions into marketing, physical stores and other big overheads and are therefore able to pass those savings onto our customers. We also do not have the costs associated with expensive handsets built into our product pricing. “We can see the market’s appreciation for our approach in our performance to date, as we’ve exceeded our targets for the first two months. We’ve had very positive feedback from customers so far. We’ve also seen a very high level of customers choosing to port their numbers to our network, which means they like what they see,” says Howell

me&you mobile offers SIM cards only, to free its customers of the onerous and expensive 24-month contract model, and which allows customers to create their own fully customisable month-to-month packages on the www.meandyoumobile.co.za platform. Sign-up via the website takes only a few minutes, including RICA and number porting. Customer service is facilitated via Whatsapp, Facebook, Twitter, email and phone.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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