Businesses are being forced to change and adapt in this ever changing environment, which has led to a new worker – the chameleon who can change, learn new skills in a short space of time and seamlessly move from assignment to assignment, says HEIDI DUVENAGE, head of Sage Talent Solutions.
As businesses are being forced to change, become more agile and disruptive to remain competitive, the pressure on employees to adapt is increasing.
The rapid way in which technology has changed and the inability, as well as resistance from employees to keep up, is leaving organisations in a digital wasteland.
This is costing them profits, market share and is leaving them battling to survive.
According to the 2016 Accenture Technology Vision Survey, a new type of worker has entered the marketplace. This new type of worker, the chameleon, can adapt to change, learn new skills in a short space of time and seamlessly move from assignment to assignment. They are contributing to a new trend that Accenture refers to as the ‘liquid workforce’.
In the same study, in which 3 100 executives were interviewed, 80% said that within the next three years, the ‘chameleon worker’ will be their most valued workers. It’s their proficiency with digital technology and their ability to embrace change that makes these new employees a valued asset.
Additional advantages of this workforce include their willingness to work as part of a team, openness to new training and a constantly evolving skill set.
However, to attract, and more importantly, retain these new agile workers, businesses need to create an environment in which they can flourish.
The first and most important step is to move away from rigid business structures and create an environment where the chameleon workforce can achieve the change that they were brought in for. Human Resources departments will need to play a part in this change by moving away from people management and rather embracing the concept of ‘orchestrating talent’ to optimise an organisation’s output.
The largest employee input of 2015 is the introduction of millennials. These digital natives are increasingly becoming the largest sector of the workforce and businesses need to change to be able to engage with them differently.
In addition, rather than seeing themselves merely as ‘employees’ in the traditional sense, these employees see themselves as ‘customers’ of a business – and expect the management style and internal technology processes to reflect this. Systems such as HR and Payroll solutions, as well as business management solutions, need to be intuitive and offer the same user experience that employees get from the platforms they use in their personal lives.
‘Chameleons’ also have an unquenchable thirst for knowledge. Skills development is of the utmost importance to them. They look for employers who provide consistent online learning experiences, access to courses and information that can help them rapidly learn new skills.
At Sage, we believe that genuine innovation requires diversity of thought. We are creating a culture in our business where the very best talent is hired, nurtured and supported. Changing the way we do business enables us to leapfrog into the future.
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”