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Managed services key to growth

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The tide is turning in South Africa. In the International Monetary Fund (IMF)’s new April World Economic Outlook report, the country’s growth forecast has been raised from 0.9 percent to 1.7 percent. This coincides with a plan to attract R1.2 trillion in foreign investment. Local enthusiasm is echoing this: the FNB/BER consumer confidence index rose to a record high in the first quarter of 2018 – even the people are feeling optimistic.

South Africa is both economically resilient and attractive, even as it skirted recession. One would be hard pressed to find a developing economy with so many different positive attributes, from strong financial systems and competitive wages to stable politics and a liberal, business-friendly environment. Add to that SA’s status as a gateway to Africa and it makes for a very strong investment case.

In business, when the bears are out you raise the gates, but if the bulls are running, you double down. This is double down time. As SA’s economic prospects make a dramatic about-turn, businesses should look at reinvesting in growth and to find those resources by becoming more efficient.

“Efficiency is a dangerous word in SA,” said Gavin Meyer, Executive Director of Itec Southern Africa. “To many it translates into lost jobs. Technology is painted with that same brush: we think it’s only about automating workers out of their positions. But that’s not true. The efficiencies brought through managed services unlocks more value that can be reinvested to grow businesses and their workforces.”

Though some technologies are reducing reliance on workers, in most events this is not the case. Instead many of those efficiencies tackle existing bottlenecks in companies. Relieving these lead to growth and more employment.

Today’s business has many technology tools and concerns. It worries about security, wants faster systems, and ponders how it can use data and business intelligence to grow its market share and service its customers. But often the technology it owns is like being a restaurant patron, choosing something from the menu, and then being expected to go cook the meal.

In today’s fast-paced world, companies are increasingly reliant on technology, but have less time and fewer skills to maintain those. Even a simple email or disaster recovery system can become highly unreliable and fiscally draining if not maintained well. But the conundrum is that companies are not in the business of technology: they have other priorities, so they let the technology languish.

Managed business services (MBS) takes care of this. Organisations need to offload some of those technology burdens, creating new opportunities to encourage growth. Enter MBS: this approach lets companies use the technology, manage costs and expect their MBS partner to ensure technology operations remain strong.

MBS is a major potential growth booster in South Africa. It helps businesses modernise so as to remain competitive, it takes away the headache of operational technology so IT teams can focus on new ideas, and it creates vast pools of resources that can be used for reinvestment.

MBS puts the business back in charge. Organisations can set out their expectations and expect results, not wring hands around the execution of operational technology. MBS is a big catalyst for business growth and modernisation. It should be a topic of conversation in every company.

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Notre Dame, Scoop Makhathini, GoT, top week in search

From fire disaster to social media disaster, the top Google searches this week covered a wide gamut of themes.

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Paris and the whole world looked on in shock as the 856-year-old medieval Catholic cathedral crumbled into ash. The tragic infernal destruction of this tourist attraction of historical and religious significance led South Africans to generate more than 200 000 search queries for “Notre Dame Cathedral” on Monday. Authorities are investigating the cause of the fire that razed the architectural icon.

In other top trending searches on Google this week, radio presenter Siyabonga Ngwekazi, AKA Scoop Makhathini, went viral when it appeared he had taken to Twitter to expose his girlfriend, Akhona Carpede, for cheating on him. Scoop has since come out to say that he was not responsible for the bitter rant and that his account was hacked. “Scoop Makhathini” generated more than 20 000 search queries on Wednesday.

Fans generated more than 20 000 search queries for “Sam Smith” on Tuesday ahead of the the British superstar’s Cape Town performance at the Grand West Casino. Smith ended up cutting his performance short that night due to vocal strain.

Local Game of Thrones superfans were beside themselves on Sunday, searching the internet high and low for the first episode of the American fantasy drama’s eighth season. “Game of Thrones, season 8, episode 1” generated more than 100 000 queries on Google Search on the weekend.

As the festivities kicked off in California with headliners such as Childish Gambino and Ariana Grande, South Africans generated more than 2 000 search queries for “Coachella” on Saturday.

South Africans generated more than 5 000 search queries for “Wendy Williams” on Friday  as it emerged that the American talk show host had filed for divorce from her husband Kevin Hunter after 21 years of marriage. Hunter has long been rumored to have been cheating on Williams, which reportedly finally led to the divorce.

Search trends information is gleaned from data collated by Google based on what South Africans have been searching for and asking Google. Google processes more than 40 000 search queries every second. This translates to more than a billion searches per day and 1.2 trillion searches per year worldwide. Live Google search trends data is available at https://www.google.co.za/trends/hottrends#pn=p40

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5G smartphones to hit 5M sales in 2019

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According to the latest research from Strategy Analytics, global smartphone shipments will reach a modest 5 million units in 2019. Early 5G smartphone models will be expensive and available in limited volumes. Samsung, LG and Huawei will be the early 5G smartphone leaders this year, followed by Apple next year.

Ken Hyers, Director at Strategy Analytics, said, “We forecast global 5G smartphone shipments will reach a modest 5 million units in 2019. Less than 1 percent of all smartphones shipped worldwide will be 5G-enabled this year. Global 5G smartphone shipments are tiny for now, due to expensive device pricing, component bottlenecks, and restricted availability of active 5G networks.”

Ville Petteri-Ukonaho, senior analyst at Strategy Analytics, added, “Samsung will be the early 5G smartphone leader in the first half of 2019, due to initial launches across South Korea and the United States. We predict LG, Huawei, Xiaomi, Motorola and others will follow later in the year, followed by Apple iPhone with its first 5G model during the second half of 2020. The iPhone looks set to be at least a year behind Samsung in the 5G smartphone race and Apple must be careful not to fall too far behind.”

Neil Mawston, executive director at Strategy Analytics, added, “The short-term outlook for 5G smartphones is weak, but the long-term opportunity remains huge. We forecast 1 billion 5G smartphones to ship worldwide per year by 2025. The introduction of 5G networks, by carriers like Verizon or China Mobile, opens up high-speed, ultra-low-latency services such as 8K video, streaming games, and augmented reality for business. The next big question for the mobile industry is how much extra consumers are really willing to pay, if anything, for those emerging 5G smartphones and services.”

Strategy Analytics provides a snapshot analyses for the outlook for 5G smartphone market in this Insight report: 5G Smartphones : From Zero to a Billion

Strategy Analytics provides a deep-dive into the air-interface technologies that will power phones through 2024 across 88 countries here: Global Handset Sales Forecast by 88 Countries and 19 Technologies : 2003 to 2024

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