There is a problem with money – it now comes in many forms, but is not fit for the future. That’s going to change, writes ARTHUR GOLDSTUCK.|easy tech
Pepper is not your everyday waiter. He is a robot that can move on its own wheels, taking orders from customers in a restaurant, fetching the food and delivering it to tables. But he’s not just a novelty: over the past year, more than 14 000 units have been deployed in fast food outlets across Japan.
Its maker, Softbank, builds a thousand every month and sells out as fast it produces them. Pepper has branched out into dentist offices, bathhouses and even life insurance sales.
Pepper’s international breakthrough came in May, when Softbank teamed up with Mastercard to add payment functionality via the Masterpass digital wallet app. It allows customers to pair the app on their smartphones with Pepper, and make payment through a touching a button on their screens or tapping the phone on Pepper.
It is currently being rolled out out mainly by Pizza Hut in its outlets across Asia, but is not going to stick to fast food. Meiji Yasuda Life Insurance in Japan plans to put a hundred Peppers to work as salesrobots at its 80 branches.
Pepper may well look like the future of sales, but in truth is only one of many futures that is beginning to emerge. At the Mastercard Innovation Forum in Budapest last week, where Pepper made an appearance, it was clear that the real secret was not in the artificial intelligence that makes Pepper possible, but in the interfaces that make payments seamless.
According to Michael Miebach, chief product officer at Mastercard, the problem with money is that it no longer works seamlessly, even in the digital area of connected accounts and mobile money apps.
“The consumer today mainly engages with us through plastic, and some use digital payment factors,” said Miebach in an interview in Budapest. “So the payment experience can be digital, but there are many other experiences around payment that are not connected to each other.
“Take loyalty programmes with frequent flyer miles: to figure out what my mileage is, I have to go onto a website. And I can’t connect it with my card account. So there is a disconnect between all the payment tools. Many of them work well by themselves, but they are not fit for the future.”
This startling statement comes as research reveals it is not only so-called millennials who are ready for digital and connected payment systems. Consumers across the board want to be able to pay on any available channel, at any time, anywhere.
“They want convenience, it must be simple and smart, and it must be secure,” said Miebach. “The most important thing is safety and security, which is not only about preventing theft: it means that the payment must only take place when you want it to, and where you want it. Those needs are universal, for millennials and for older people.”
The initial focus is on what has been around for a long time, namely the existing form factor of the plastic card and how it will evolve, and linking it to what’s happening in the Internet space.
The big push in the United States at present is for the EMV system, named for card associations Europay, Mastercard and Visa. A chip embedded in the EMV card allows for authentication of the transaction on the card itself via a PIN number linked to the chip. South Africa introduced the system a few years ago, but it is only beginning to be a dominant safety standard in the USA.
It is likely to be followed by a shift to tokenisation, which allows a random string of digits, linked to a card number, to be used once-off for the transaction, so that the card details are not stored by the merchant, and cannot be reused if intercepted.
Then, according to Miebach, “We move all the way to consumer self-authentication, or biometrics, and here it gets really interesting. I believe biometrics will be a critical factor to identify who is paying and who they are paying.”
Many smartphone users are already familiar with biometrics thanks to fingerprint recognition on newer smartphones. However, Miebach believes that facial recognition has the potential to be as big.
At Mobile World Congress in Barcelona in February, Mastercard demonstrated the concept of Selfie Pay, based on many smartphones having a camera that can recognise facial features. Instead of typing in a password, the user selects the Selfie Pay option, takes a photo with the front camera of the phone, and the transaction is authenticated. It’s already in use in California and the Netherlands.
In principle, there is little difference between biometric authentication like fingerprint and facial recognition on the one hand, and voice and iris scans on the other. It all comes down to the platform where the payment is being made, and which is the most natural form of authentication at that moment.
However, even the selfie does not offer enough convenience, says Miebach, as one still has to hold up the phone and take pic.
“How about if you have continuous proof of life, such as heartbeat patterns and continual authentication, based on wearables? It will be very intuitive and consumers won’t even notice it’s happening.”
There is one fundamental reason consumers would embrace this payments future, and why organisations like Mastercard are working so hard to turn it into reality.
“It sure beats the world of today with the range of passwords and user names we need to remember,” says Miebach. “That’s like having to guess who you are every time you make a payment.”
Bring your network with you
At last week’s Critical Communications World, Motorola unveiled the LXN 500 LTE Ultra Portable Network Infrastructure. It allows rescue personal to set up dedicated LTE networks for communication in an emergency, writes SEAN BACHER.
In the event of an emergency, communications are absolutely critical, but the availability of public phone networks are limited due to weather conditions or congestion.
Motorola realised that this caused a problem when trying to get rescue personnel to those in need and so developed its LXN 500 LTE Ultra Portable Network Infrastructure. The product is the smallest and lightest full powered broadband network to date and allows the first person on the scene to set up an LTE network in a matter of minutes, allowing other rescue team members to communicate with each other.
“The LXN 500 weighs six kilograms and comes in a backpack with two batteries. It offers a range of 1km and allows up to 100 connections at the same time. However, in many situations the disaster area may span more than 1km which is why they can be connected to each other in a mesh formation,” says Tunde Williams, Head of Field and Solutions Marketing EMEA, Motorola Solutions.
The LXN 500 solution offers communication through two-way radios, and includes mapping, messaging, push-to-talk, video and imaging features onboard, thus eliminating the need for any additional hardware.
Data collected on the device can then be sent through to a central control room where an operator can deploy additional rescue personnel where needed. Once video is streamed into the control room, realtime analytics and augmented reality can be applied to it to help predict where future problem points may arise. Video images and other multimedia can also be made available for rescuers on the ground.
“Although the LXN 500 was designed for the seamless communications between on ground rescue teams and their respective control rooms, it has made its way into the police force and in places where there is little or no cellular signal such as oil rigs,” says Williams.
He gave a hostage scenario: “In the event of a hostage situation, it is important for the police to relay information in realtime to ensure no one is hurt. However the perpetrators often use their mobile phones to try and foil any rescue attempts. Should the police have the correct partnerships in place they are able to disable cellular towers in the vicinity, preventing any in or outgoing calls on a public network and allowing the police get their job done quickly and more effectively.”
By disabling any public networks in the area, police are also able to eliminate any cellular detonated bombs from going off but still stay in touch with each other he says.
The LXN 500 offers a wide range of mission critical cases and is sure to transform communications and improve safety for first responders and the people they are trying to protect.
Kaspersky moves to Switzerland
As part of its Global Transparency Initiative, Kaspersky Lab is adapting its infrastructure to move a number of core processes from Russia to Switzerland.
This includes customer data storage and processing for most regions, as well as software assembly, including threat detection updates. To ensure full transparency and integrity, Kaspersky Lab is arranging for this activity to be supervised by an independent third party, also based in Switzerland.
Global transparency and collaboration for an ultra-connected world
The Global Transparency Initiative, announced in October 2017, reflects Kaspersky Lab’s ongoing commitment to assuring the integrity and trustworthiness of its products. The new measures are the next steps in the development of the initiative, but they also reflect the company’s commitment to working with others to address the growing challenges of industry fragmentation and a breakdown of trust. Trust is essential in cybersecurity, and Kaspersky Lab understands that trust is not a given; it must be repeatedly earned through transparency and accountability.
The new measures comprise the move of data storage and processing for a number of regions, the relocation of software assembly and the opening of the first Transparency Center.
Relocation of customer data storage and processing
By the end of 2019, Kaspersky Lab will have established a data center in Zurich and in this facility, will store and process all information for users in Europe, North America, Singapore, Australia, Japan and South Korea, with more countries to follow. This information is shared voluntarily by users with the Kaspersky Security Network (KSN) an advanced, cloud-based system that automatically processes cyberthreat-related data.
Relocation of software assembly
Kaspersky Lab will relocate to Zurich its ‘software build conveyer’ — a set of programming tools used to assemble ready to use software out of source code. Before the end of 2018, Kaspersky Lab products and threat detection rule databases (AV databases) will start to be assembled and signed with a digital signature in Switzerland, before being distributed to the endpoints of customers worldwide. The relocation will ensure that all newly assembled software can be verified by an independent organisation and show that software builds and updates received by customers match the source code provided for audit.
Establishment of the first Transparency Center
The source code of Kaspersky Lab products and software updates will be available for review by responsible stakeholders in a dedicated Transparency Center that will also be hosted in Switzerland and is expected to open this year. This approach will further show that generation after generation of Kaspersky Lab products were built and used for one purpose only: protecting the company’s customers from cyberthreats.
Independent supervision and review
Kaspersky Lab is arranging for the data storage and processing, software assembly, and source code to be independently supervised by a third party qualified to conduct technical software reviews. Since transparency and trust are becoming universal requirements across the cybersecurity industry, Kaspersky Lab supports the creation of a new, non-profit organisation to take on this responsibility, not just for the company, but for other partners and members who wish to join.