As more financial service providers adopt M2M solutions, it is becoming ever more apparent that these solutions are vital to economic inclusivity and innovation on the African continent.
This is according to Jeremy Potgieter, SADC regional head at Eseye, who notes that the financial sector has always been a front runner in technological advancements and is no stranger to the Internet of Things (IoT) and M2M.
“Already 95 percent of the African financial sector is engaged in IoT in some form or another. From ensuring POS transactions are timeously processed, to customer behaviour monitoring and data analysis, the financial sector is certainly geared to drive IoT uptake globally,” explains Potgieter. He adds that far from being behind the digital curve, the numerous pioneering initiatives being explored by African developers are prompting major financial institutions to sit up and take notice. “We see a large focus being placed on the underserved SMME where traditionally cash was the only means of transaction. Companies like eWater, M-Kopa, Yoco, Snapscan and iKhoka are making strides in bringing balance to the underserved, by providing payment solutions which meet their budgetary constraints.”
The benefits of M2M for financial services organisations are numerous, not least because the technology widens the net for more customers. “Financial services have an impact on every industry imaginable, and it’s because of this that the sector needs to be abreast of innovation and show that they are in touch with an ever-changing landscape,” Potgieter says. “M2M is the springboard to introduce mechanisms, which address the needs of the underserved to provide economic inclusivity while enabling growth for entrepreneurs and SMMEs, which we know are vital to the success of African economies,” he adds.
Much of the innovation already taking place on the continent has been spearheaded out of a very real necessity according to Potgieter. “Small businesses have provided a gap, which entrepreneurial developers have identified and grown sustainable businesses as a result. Take for example the introduction of payment pebble, Yoco, nomanini and Wongeta as solutions, all born and bred in Africa because of specific needs, which also cleverly subvert socio-economic challenges and lack of formal infrastructure.”
While financial service providers offering M2M solutions offer opportunities for higher efficiencies, the security of any and all solutions is of paramount importance and cannot be overstated enough. “The impact unsecured solutions have on the financial sector are far reaching and hard hitting,” Potgieter warns, “It is the difference between economic stability and a complete collapse of industry. Banks stand or fall on confidence, trust and sturdiness.” Thus the solutions Potgieter believes poised to be most successful will be those that not only provide higher efficiencies, but also ensure business continuity and allow for an ecosystem where dependency and trust will extrapolate opportunities and interconnected spinoffs.
He says that Eseye’s AnyNet Secure SIM is a great example. This cellular connectivity solution integrates fully with the AWS Cloud management console and other Cloud platforms. It allows secure, automated, remote provisioning of IoT devices to an IoT Management Console, other cloud providers or on-premises enterprise servers: “AnyNet Secure, identifies, catalogues and connects IoT devices to your AWS IoT cloud, while enabling rapid scaling and reducing costs and risks of IoT deployments. A technology that has already started to make a positive impact on the IoT space.”
M2M growth and innovation in Africa shows no sign of slowing, as the solutions being developed and perfected are not yet considerations in other parts of the globe. “We see innovations in cash management through drop safe mechanisms to lower the risk of theft and violent crimes. Then there are mobile payment applications linked to cellular accounts, which are now more prevalent as the preferred method of payment rather than the use of cash or even owning a bank account in numerous African territories. These are just a few examples and they are growing on a daily basis,” concludes Potgieter.
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”