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Inventor of Web has hope for Artificial Intelligence

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The man who invented the World Wide Web, Tim Berners-Lee, argues that the evils of artificial intelligence have been exaggerated. ARTHUR GOLDSTUCK reports from Las Vegas.

The man who invented the World Wide Web could be mistaken for a schoolteacher, or perhaps a university professor. A slight build, spectacles and thinning brown hair combine with an almost humble demeanour that is difficult to associate with a legacy as great as any of the giants of the technology world.

Tim Berners-Lee was looking for an easier way to connect information when he first came up with the concept of the World Wide Web in the 1980s, while working as a physicist at the CERN laboratory in Switzerland. Today he is a director of the World Wide Web Consortium (W3C), which in effect sets the technical rules for how the Web operates. But he remains an academic, and is a senior researcher and founder chair at the MIT Computer Science and Artificial Intelligence Laboratory.

It is little wonder, then, that he is as preoccupied with artificial intelligence (AI) as he is with the Web. The latter remains his baby, however, and he has far more to say about it than any other topic. In March 2017, he issued an open letter warning that we have lost control of our personal data, that it’s too easy for misinformation to spread on the web, and that political advertising online needs transparency.

Clearly, he is not one to gloss over the perils of progress. So, when it was announced that he was to offer his insights into the dangers of AI at the Dell EMC 2017 conference in Las Vegas, it became the must-attend talk of an already-intensive convention.

The conference represented the first joint convention by two giants of the computer world, following computer manufacturer Dell’s purchase of storage leaders EMC for $67-billion – the biggest IT acquisition ever. EMC and its subsidiary VMware are responsible, respectively, for the storage and the management platforms of a large proportion of the world’s cloud computing infrastructure. The cloud, in turn, is going to be integral to AI, hosting and processing the massive amounts of data that will allow AI to help human beings make and act on decisions.

Photo by John S. and James L. Knight Foundation [CC BY-SA 2.0 (http://creativecommons.org/licenses/by-sa/2.0)], via Wikimedia Commons

Photo by John S. and James L. Knight Foundation [CC BY-SA 2.0 (http://creativecommons.org/licenses/by-sa/2.0)], via Wikimedia Commons

It was no surprise that a record 13 500 delegates attended Dell EMC World. And it was no surprise that the lines to get into Berners-Lee’s “AI in Perspective” talk were almost as long as those for the conference’s opening keynote by Dell founder Michael Dell.

The Web founder did not disappoint.

While he speaks with a rapid-fire energy that sometimes appears to run ahead of his thoughts, he delivers his perspective of the future with both authority and empathy.

“The promise of AI is really exciting, but you still have to look at it as the thing which makes a lot of people concerned,” he says by way of introduction. “We have to look at not just the hopes, but also the fears.”

The promise, he says, is that of almost all computer projects:

“We’re trying to get machines to do things we don’t want to do, like filling out a form. A lot of the progress in computing starts off with simple things, like doing accounts and taxes. Translating languages has always been just about to happen, but is now starting to become functional.

“You can train a machine to beat a game. Instead of training it by looking at lots of people playing a game, you just teach it to play against it self and it becomes better than a human.

“You can grab yourself some cloud storage and some cloud computation and find some open data produced by government or scientific or enterprise, find lots of data, find the latest algorithm, and create something that has added value, and put out signal where there wasn’t signal before. Like enabling you to decide where to invest.

“More and more, computers are starting to tick off all those things we were told computers just couldn’t do. So these are very exciting times.”

There are two key problems in this Utopian vision, however. The first seems easily solved:

“There is a huge dearth of people who know how to do this stuff, but there will be more and more. The stuff is out there and you can teach yourself. The promise is huge.”

The second issue is that most difficult of challenges: public perception. Berners-Lee talks about an AI Spring, when the world was full of hope, turning into an AI winter: “The world turned on them and said: ‘You were supposed to give us robots by now, what happened? This sucks’.”

At the same time, the fear is building that AI will take away jobs.

“Suddenly its no longer AI. Now it’s Natural Language Processing, now it’s self-driving cars. But they wont call it AI.”

The three fears of AI

Berners-Lee addresses the fears of AI in “three pieces”:

“Let’s talk about robots replacing jobs. The first take you get on AI: are robots going to take my job or all the jobs of my people? Is an autonomous vehicle going to take my job? Autonomous vehicles are coming. A lot of people, when they arrive somewhere as immigrants, or people between jobs, start out with Uber or a cab company, where driving is one of the things they can do. If that goes away, there is going to be a big shift and we have to be responsible about how we do these things.”

The second big category of AI fears lies in its ability to generate fake news. However, Berners-Lee sees AI as the solution rather than the problem: “AI can be a frontline defence against things which can be proven to be false. There’s no way of really objecting to the decisions of AI.”

The third and most famous category, he says, is the Singularity – when AI surpasses human intelligence.

“Is all this getting out of control? As a kid I read Asimov books, Arthur C Clarke book. Asimov imagined robots would become just as powerful as us and therefore they’d have to be controlled. Ask people who make robots about the problem of robots becoming smarter than you, they say, ‘Do you know how difficult it is to build a robot? You know how long it’s going to take, getting smarter than us?’ Don’t worry about it.”

He mocks the current trend in movies of showing future robots not only as smart, but humanoid, female, beautiful, blonde and blue-eyed, with female voices.

“By the time they are smarter than us, they won’t look like us. A lot of the intelligence already out there is sitting in the cloud, it doesn’t have blue eyes, but it does play a part in our society.

“The funny thing is, we’re worrying about robots, but we’re not worrying about the companies that program them. People are not good at stopping bad things.”

In short, he says real people, rather than artificial intelligence, are the bigger threat.

  • Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter and Instagram on @art2gee
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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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