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ICT skills survey raises key concerns for SA

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The 2017 JCSE ICT Skills Survey has revealed that economic pressure, a delay in policy implementation and lack of improvement in South Africa’s basic education are key concerns for skills development in the ICT sector. 

In its eight consecutive year, the 2017 JCSE ICT Skills Survey by Wits University’s Joburg Centre for Software Engineering (JCSE) says economic pressure, a delay in policy implementation and lack of improvement in South Africa’s basic education are key concerns. The report says the situation is further plagued by a lack of current, coordinated data about the ICT sector in South Africa, which is leading to fragmented policy initiatives, that cannot be properly measured.

With an objective to identify the most pressing skills needs from the corporate perspective, balanced with the view of current skills capacity of practitioners and future skills development, Adrian Schofield, JCSE’s manager of Applied Research and author of the report, says that the 2017 JCSE ICT Skills Survey report highlights the increased demand for cybersecurity practitioners as well as the growth in software development: “In some respects, it is more of the same, but there is an undeniable urgency to make progress if South Africa is to benefit from the impending global upswing in the ICT market, which is estimated to reach US$4 trillion in 2018. In this scenario, demand for relevant skills will continue to outstrip supply, giving South Africa an opportunity to empower its Black youth to fill the gap, boost the economy and extend these benefits into the broader continent.”

The Survey further outlines that while the stagnant South African economy continues to restrict growth in the demand for ICT skills due to limited budgets, the global recession of recent years seems to be abating: “Demand in Europe and the United States for ICT skills is generally strong, yet despite this upswing, South Africa is lagging its peers in Africa (notably Kenya, Nigeria and Egypt) who continue to seek the value that technology adds to economic growth and social development,” says Schofield.

According to MICT SETA 2017, the ICT sector is estimated to contribute more than R250 billion (approximately 6%) to the country’s R4 trillion GDP. Schofield says that South Africa, and all its stakeholders, need to recognise their dependence on ICT and what needs to be done with a greater sense of urgency: “We as a collective body need to actively address and acknowledge the need for investment in teaching and training; the potential contribution to society that filling the ICT skills gap will make; the benefits that can come from better coordination and planning; and also the urgent need to move plans from discussion to execution.”

Another concern according to Schofield is the delays in implementing policies, such as the migration from analogue television signals and the rollout of broadband networks. This, he says, continues to frustrate the potential contribution of the ICT sector to the overall economy.

Professor Barry Dwolatzky, Director of the JCSE, says that the report yet again emphasises the concern at the lack of improvement in South Africa’s basic education for the majority of pupils: “Exposure to and familiarity with ICT for all learners is essential, in order to equip them to adapt the modern tools to their daily lives. Some laudable initiatives have appeared, such as the use of tablets in Gauteng schools, but they have yet to reach a sustained, critical mass for all grades of learners.”

He says that there are some successful initiatives and interventions noted in the skills development pipeline. Children are benefitting from technology in the classroom, such as VastraTech’s ‘Wired for Life’ project, and training programmes from companies like Google and SAP: “Young people can engage with activities in technology hubs, such as the Tshimologong Digital Innovation Precinct in Braamfontein, where they can acquire not only technical skills, but also get exposure to entrepreneur development and business incubation.”

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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