IBM Research has announced a collaboration agreement with the City of Johannesburg and Council for Scientific and Industrial Research (CSIR) to apply technologies to help the City deliver on its air quality management plan.
Building on IBM’s global Green Horizons initiative, the partnership with the City of Johannesburg will leverage Internet of Things (IoT) combined with the analytical power of cognitive computing to provide insights and recommended actions to improve air quality and better protect the health of Johannesburg citizens. IBM is collaborating with South Africa’s CSIR on this project. This will build on IBM and CSIR’s Collaboration Framework Agreement that was signed formally in January 2015.
Researchers from IBM’s South Africa research lab will work closely with experts from government and CSIR to analyse historical and real-time data from environmental monitoring stations in the City of Johannesburg, with a long term plan to extend the project across the Gauteng province to include the City of Tshwane and the Vaal Industrial Triangle. The objective is to uncover greater insight about the nature and causes of air pollution as well as model the effectiveness of intervention strategies. In the second phase, the programme will also be extended to include high-accuracy air pollution forecasting for planning and decision support and enable a proactive approach to air quality management.
“For Johannesburg to be a world-class African city, we need world-class solutions to deliver on pressing problems like air pollution,” explained Nthatisi Modingoane from the City of Johannesburg. “This is where our partnership with IBM comes in. Using advanced decision analytics and pollution forecasting technologies, we will strengthen our air quality management strategies and gain greater situational awareness of the challenges at hand. Johannesburg is committed to ensuring a place where people and businesses are in harmony with the environment.”
Johannesburg is the economic hub of South Africa, generating 17% of the country’s GDP. Originally established as a mining town, the city’s mine dumps, residential and traffic emissions generated by the city’s population of approximately 4.5 million people are behind the city’s air pollution which includes ultrafine particulate matter particles – the most harmful to human health. With high rates of continued urbanization, the City of Johannesburg government has put in place a comprehensive Air Quality Management Plan (AQMP) to mitigate the risk of increased levels of air pollution and ensure that the City’s continued growth is not at the expense of environmental and public health. CSIR is currently working with the City of Johannesburg to update this plan.
IBM’s Green Horizons initiative draws on innovations from the company’s global network of research labs with contributions from leading environmental experts. At the heart of the initiative are air quality management systems which draw on vast amounts of environmental Big Data generated by thousands of sensors in environmental monitoring stations, traffic systems and meteorological satellites. Cognitive technologies understand this data, and use it to tune a predictive model that shows where the pollution is coming from, where it will likely go, and what will be its potential effect, allowing more informed decisions about how to improve air quality.
Machine learning technologies ensure that the Green Horizon system constantly self-configures, improving in accuracy and automatically adjusting the predictive models to different seasons and topographies. It blends various predictive models including traffic flow, weather forecasting, air pollution and economic data to help officials explore various ‘what if’ scenarios and better understand the consequences of certain actions, such as optimizing or changing traffic flows, relocating industry, switching to renewables and even introducing more green areas into the city. Feeding on the experience of other cities around the world, Green Horizons’ pollution forecasting and scenario modelling capabilities can also help city governments make informed decisions about the construction and location of future industry, power generation facilities and roads.
“Air pollution is now the world’s largest environmental health risk. While Johannesburg does not yet have the air pollution challenges to the scale of the world’s megacities, continued economic and demographic growth mean that the city government must take action now to safeguard the future health of the city and its people,” explained Solomon Assefa, Director of IBM’s South Africa Research Lab. “The combined power of Internet of Things and cognitive computing means that understanding, managing and forecasting air quality today is more technically and economically feasible than ever before.”
The new agreement builds on existing collaborations between IBM Research and the City of Johannesburg. In October, the two parties struck up a partnership to leverage IBM’s Watson social media analytics capabilities to better understand the pulse of citizens towards the city’s recent EcoMobility World Festival 2015 during which time people were encouraged to walk, cycle, car-share and use public transport as opposed to private vehicles.. During the Festival, IBM’s data scientists used the company’s world renowned Watson cognitive computing system to ingest and understand over 18,000 tweets from over 6,000 Twitter users. They provided the city with regular updates about public opinion towards the city’s ecomobile’ transformation.
“There is increasing focus on energy and environmental issues here in South Africa and around the world leading to new streams of investment and opportunities for innovation,” said Dr. Sibusiso Sibisi, CEO of CSIR. “Working together, CSIR and IBM will explore how advanced technologies can help to better understand and improve society’s relationship with the environment, bringing to bear local talent and best practices from some of the most environmentally challenged places on the planet.”
This also builds upon CSIR’s research into air quality and resultant health impacts in the city and province, including the recently completed Vaal Triangle Health Study and the ongoing project to assess and update the City of Johannesburg’s air quality management plan.
Smart grids needed for Africa’s utilities
Power utilities across Africa should rethink their business models and how they manage and monetise their assets to keep pace with the changing energy ecosystem, says COLIN BEANEY, Global Industry Director for Asset-intensive and Energy and Utilities at IFS.
Africa’s abundant natural resources and urgent need for power mean that it is one of the most exciting and innovative energy markets in a world that is moving rapidly towards clean, renewable energy sources. The continent’s energy industry is taking new approaches to providing unserved and underserved communities with access to power, with an emphasis on smart technologies and greener energy sources.
Power systems are evolving from centralised, top-down systems as interest in off-grid technology grows among African businesses and consumers. And according to PwC, we will see installed power capacity rise from 2012’s 90GW to 380GW in 2040 in sub-Saharan Africa. Power utilities are needing to rethink their business models and how they manage and monetise their assets to keep pace with the changing energy ecosystem.
Energy and utilities providers are transforming from centralised supply companies to more distributed, bi-directional service providers. They can only achieve this through the evolution of “smart grids” where sensors and smart meters will be able to provide the consumer with a more granular level of detail of power usage. This shift from an energy supplier to “lifestyle provider” will require a much more dynamic and optimised approach to maintenance and field service.
African companies must thus embrace digital transformation as an imperative. This transformation begins by embracing enterprise asset management to improve asset utilisation. The subsequent steps are enhancing upstream and downstream supply chain management; resource optimisation; introducing enterprise operational intelligence; embracing new technologies such as the Internet of Things, machine learning, and predictive maintenance; and becoming a smart utility.
Embracing mobility to drive ROI
Getting it right is about putting in place an enterprise backbone that accommodates asset and project management, multinational languages and currencies, new energies and markets, visualisation of the entire value chain, and mobility apps. Mobile technologies that support the field workforce have a vital role to play in driving better ROI from utilities’ investments in enterprise asset management and enterprise resource planning solutions.
Today’s leading enterprise asset management solutions feature powerful functionality for mobile management of the complete workflow of work orders – from logging status changes and updates, from receiving and creating new orders to concluding the job and reporting time, material and expenses. Such solutions are easy to deploy and intuitive for end users to learn and use.
Importantly for organisations operating in parts of the continent with poor telecoms infrastructure, connectivity is not an issue. The solutions work offline and synchronises when network connectivity is available. Users can work on any device—laptops, tablets, and smartphones—commercial or ruggedised.
By ensuring that field technicians have easy access to information and processes, the mobile solution enables technicians and maintenance engineers to easily do the following tasks:
· Create a new work order on the fly and log new opportunities
· Access both historical and planned work information when requested
· Permit customers to sign when the job is completed
· Capture measurements and inspection notes on route work orders
· Create new fault reports on routing
· Facilitate documentation through photo capturing
· Provide easy access to technical data and preventive actions.
The power of mobility allows the engineer to be the origin of all data capture on a service event. They can easily inquire on asset history, record parts used or parts needed for repair, record labour hours, and expenses as they occur, and any notes of repairs performed. When coupled with workforce management tools, such solutions unlock significant productivity gains for utilities who are trying to get the most from their workforce and assets.
Brands fall for app vanity
The experience of a mobile screen full of icons, representing independent apps that your need to open to experience them, is making less sense. Instead, businesses should serve customers with an ‘app-like’ experience inside the digital platform they already use, says PIETER DE VILLIERS, Group CEO at Clickatell.
Many brands remain obsessed with creating mobile apps. This not only defies trends that point to increasing consumer app apathy, but can exclude a sizeable portion of your customers in emerging economies. Companies need to engage with their users where they are rather than forcing them onto an app, in what can only be described as brand vanity.
In 2017 there were around 2.2 million apps available in the iOS app store and over 3 million on Google Play. And, while the number of apps being downloaded continues to rise, analysis shows that consumers are only using 30 apps per month and accessing just 9 on a day-to-day basis.
While these numbers still seem attractively high, in reality the majority of the apps we use are for messaging (like Facebook Messenger, WhatsApp, and WeChat) and our social networking, gaming, leisure, dating or utility activities.
Despite the facts, the application strategy as the holy grail for digital transformation is still being pushed even within large progressive brands. What’s more, some advertising agencies and digital consultants are still pushing apps as the best means for companies to connect with their customers. This has resulted in some organisations stubbornly doubling down on app strategies which are simply not showing return on investment (ROI).
It’s not immediately clear to us whether the fascination with apps is a roll-over from long overdue projects or whether brand owners equate a mobile-first strategy with a mobile app. Mobile-first in 2018 means customer first, and therefore embracing chat commerce in order to deliver services with convenience and simplicity in mind.
Why apps won’t win the internet
The problem with apps goes beyond user fatigue. In the first instance, many apps are poorly designed, assuming technical sophistication which may not match reality for the average customer. Poor user interfaces and attempts to provide complex engagement can result in even the best ideas missing their targets due to lack of engagement.
Secondly, we all know that economic realities drive consumer behaviour. In Africa, new mobile phone users typically opt for feature phones over smartphones. With a longer battery life and a much more accessible price point, feature phones still allow for a basic internet connection, chat platforms like WhatsApp, and call and message functionality. In these regions, the cost of an app – even if it’s free – goes far beyond installing it. Constant updates require reliable and cheap access to the internet. For the average phone owner in an emerging market, this can be a serious challenge.
Thirdly, and most importantly, apps must be relevant to their intended market. Frequency of usage is a key measure of relevance.
Apps which are used on a daily basis, like health and fitness trackers, enjoy constant engagement. New features which are added are eagerly awaited by users who are happy to update their apps.
However, users may well question the relevance of the app if they are required to conduct updates on a monthly or even weekly basis when they are only making use of the app once or twice a year.
On average, I download one app per quarter. Some I use more frequently than others, but all of these apps need to be regularly updated to maintain security, update features, and fix bugs. Many apps are pushing out updates much more frequently. I noticed over the past year that I could go from having all apps updated, to 32 apps requiring an update in five days.
When it comes to a customer-first digital strategy, companies should be asking themselves if an app is really the best way to reach their target audience.
In fact, at the end of 2016, Gartner predicted that by 2019, 20 percent of brands would ditch their mobile app. What’s more, in its 2018 predictions, the company forecast that by 2021, more than 50 percent of corporations would spend more per annum on bots and chatbots than on mobile app development.
So, we need to ask, what is the alternative for CIOs, CDOs, CMOs, and digital leaders who are looking for ways to reach, retain and grow their customer base?
The logical app alternative
The old battle advice goes: fight your enemy where they are not. Military strategists agreed that having your enemy come to you and fight you on your own terms was preferable. In a world where customers have access to thousands of offerings and millions of deals online, we need to flip that idea to Meet Your Customers Where They Are.
Any marketeer will tell you just a how difficult it is to drive app downloads. Development, cross platform testing and user interface aside, the marketing campaign required to get customers to download the app can swallow entire annual budgets and still come up short.
Looking at the facts, it makes infinitely more sense to work within the digital platforms already being used by your target audience.
Clickatell is already enabling chat commerce for some of the leading global brands with its Touch solution. This allows organisations to serve their customers with an ‘app-like’ experience inside the chat or browser platform of their customer’s choice (Twitter, Facebook Messenger, etc.)
Brands can now send an actionable Touch link such as ‘find the nearest ATM’ or ‘reset my password’ within a chat stream that will open an intuitive touch card without the user having to download an app to perform the action. Services can also be linked to the in-app experience for brands not looking to abandon their app efforts.
Working with our clients, many of whom are global innovators and thought leaders, we’ve found that having the courage to design with an ‘end user first’ approach and dealing with the back-end complexity behind the scenes results in cost efficient customer delight and ROI.