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IBM, Cisco, team up with Watson

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Cisco and IBM have announced a global collaboration to provide instant Internet of Things (IoT) insight at the edge of the network.

Now, businesses and organizations in remote and autonomous locations will be able to tap the combined power of IBM’s Watson IoT and business analytics technologies and Cisco’s edge analytics capabilities to more deeply understand and act on critical data on the network edge.

Today, billions of interconnected devices and sensors are gathering vast amounts of real-time data about the physical world. In recent years cloud computing has offered companies a powerful way of storing that data and turning it into valuable insight. But for businesses without easy access to high bandwidth connectivity, these capabilities are sometimes out of reach or take too long. To address the problem, IBM and Cisco have joined forces to offer a new way to produce immediate, actionable insight at the point of data collection. The new approach is designed to target companies operating on the edge of computer networks such as oil rigs, factories, shipping companies and mines, where time is of the essence but bandwidth is often lacking.

“The way we experience and interact with the physical world is being transformed by the power of cloud computing and the Internet of Things,” said Harriet Green, General Manager, IBM Watson IoT, Commerce & Education. “For an oil rig in a remote location or a factory where critical decisions have to be taken immediately, uploading all data to the cloud is not always the best option. By coming together, IBM and Cisco are taking these powerful IoT technologies the last mile, extending Watson IoT from the cloud to the edge of computer networks, helping to make these strong analytics capabilities available virtually everywhere, always.”

“Together, Cisco and IBM are positioned to help organizations make real-time informed decisions based on business-critical data that was often previously undetected and overlooked,” said Mala Anand, senior vice president of the Cisco Data & Analytics Platforms Group. “With the vast amount of data being created at the edge of the network, using existing Cisco® infrastructure to perform streaming analytics is the perfect way to cost-effectively obtain real-time insights. Our powerful technology provides customers with the flexibility to combine this edge processing with the cognitive computing power of the IBM Watson IoT Platform.”

For example, workers in remote environments will now be able to better monitor the health and behavior of critical machinery and more accurately plan for needed maintenance and equipment upgrades. By tapping into the power of the IBM Watson IoT platform and Cisco edge analytics, these companies can adopt the latest approaches to condition based maintenance through which equipment is monitored in real-time, potentially helping reduce maintenance costs by up to 50 percent and increase productivity by 25 percent (1). 

Bell Canada is delivering intelligent data analytics solutions to Canadian businesses from coast to coast:

Cisco and IBM are working with Bell Canada, the largest communications company in Canada, to deliver IBM Watson IoT and Cisco Edge over Canada’s largest and fastest 4G LTE network. Bell’s network coverage and LTE-Advanced speeds will enable customers to collect data in real-time.

“This powerful IoT technology from Cisco and IBM, combined with Bell’s world leading network technology, enables customers to tap into innovative real-time analytics options to maximize performance across their operations, no matter where they are,” said Stephen Howe, Bell’s Chief Technology Officer. “Many of our largest customers operate remote systems, requiring continuous availability and access to data to monitor critical performance factors and avoid downtime. Deploying the unmatched analytics capabilities of IBM Watson Internet of Things and Cisco networking intelligence with streaming edge analytics will help to further accelerate Bell’s leadership in Canadian IoT.”

Businesses including Port of Cartagena and SilverHook Powerboats are turning to Cisco and IBM to help address their most complex IT and IoT challenges: 

Port of Cartagena, a modern and highly efficient port in Colombia, is tapping into analytics on the edge to improve the port’s efficiency of assets including rubber tire gantries, cranes, and trucks. Several years ago, the Port started monitoring equipment conditions such as engine temperature, engine speed and run hours to improve efficiency and maintenance costs. Now the Port is beginning to use the IBM Watson IoT Platform with Cisco streaming edge analytics to monitor an expanded set of conditions in the cloud. This capability, including predictive analytics, is expected to help the Port to get ahead of equipment degradation and needed maintenance to keep machines running efficiently and avoid costly equipment failures.

Port of Cartagena has been nominated as the best container terminal in the Caribbean six times. It was also once named the most reliable port by the Caribbean Shipping Association, handling 2.5 million TEUs (twenty equivalent container units) per year (2).

“The city of Cartagena is considered a gateway to Colombia and home to the country’s major industrial expansion and development. As a container terminal transshipment hub, our port ships goods to almost 600 ports in 136 countries around the world,” said Eduardo Bustamante, Director of Operations, Port of Cartagena. “The opening of the new Panama Canal has created new challenges for all ports in the region and has made service reliability a key factor of success. With these new capabilities from IBM and Cisco, we gain immediate insight into the health and operations of our more than 47 rubber tire gantries and 180 trucks. As a result, we expect to be more productive in our maintenance processes to help ensure our fleet runs even more efficiently and vessels and cargo are moving smoothly in and out of our port.”

SilverHook Powerboats, a company that designs high speed racing watercraft reaching speeds of up to 200 mph, with each boat containing two engines worth approximately $1.5M USD, is tapping into Cisco edge analytics and IBM Watson IoT analytics to help race pilots react immediately to environment and engine multi variate conditions in real-time, indicating the need to throttle back in a split second, for example, to help prevent the boat’s systems from failure and to perform optimally. Previously, without this instant insight into the critical data, the outcomes could spell disaster.

Building on IBM and Cisco’s long-standing relationship, the solution will be marketed and sold together and will include Watson IoT Platform cognitive and real time insights from IBM with Cisco streaming edge analytics. This will enable real-time analytics to be performed at the edge and collection of data for longer-term analysis in the cloud.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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