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How your IP-camera security gets obsolete – fast!

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Maintaining an up-to-date IP camera surveillance system requires more than just a passing glance at the monitors. There are significant drawbacks to keeping equipment for too long. Not only is it dated, but there is a chasm between features available on older models, compared to what is available today.

Marc van Jaarsveldt, consultant, The Surveillance Factory, a system integrator, says there are many factors to consider when reviewing your security cameras to determine if an upgrade is required: “There are many factors to consider prior to upgrading and the option to extend the lifespan of your existing equipment must be appraised. The biggest challenge is to decide whether to keep abreast of new technology or to try and keep your system live for as long as possible. This trade-off does have implications for how effective your camera system is as a security tool.”

While getting value out of your initial investment is key, there is no denying the leap that surveillance technology has made in the past five years and what this means in terms of camera technology features and benefits if you do decide to upgrade your system.

When reviewing the system, van Jaarsveldt says that the camera lifespan will generally be impacted by the quality of the equipment purchased at the outset, the current operating environment and maintenance schedule as well as the client’s overall appetite for improvements made to the system.

In a typical surveillance scenario, a quality camera may have a lifespan of between five and ten years, while a less expensive model may only survive for three years. “This will be impacted by the environment as an outdoor camera, for example, will be exposed to harsher elements. There are temperature changes, rain, dust, moving parts (on PTZ cameras) and even electrical surges to contend with, all of which can affect the camera” says van Jaarsveldt.

He cautions that camera lifespans do vary based on the manufacturer. Not all camera brands can survive in the field for ten-years: “The average warranty period for a camera is three years, with a possible extension to five years. Being out of warranty, however, does not mean it doesn’t work, it will simply cost more to repair, should something go wrong.”

If longevity is a goal, then maintenance of the system is critical. Van Jaarsveldt says that while this does not impact the overall lifespan significantly, it can make a difference to its functionality: “Simply cleaning the cameras will help, especially if they are in a harsh environment where they are exposed to sun, dust, water or chemicals from industrial processes. By cleaning the camera housings and lenses you are able to slow down the rate at which the hardware degrades or deteriorates. This can prolong the life of a camera. Also check for and remove nesting insects such as wasps, ants and spiders from camera housings.”

While it is understandable that users want to get the most value out of the system and enjoy a longer lifespan, the biggest influence and challenge to maintaining an up-to-date system is the rapid rate of technology development. While cameras five years ago offered an acceptable 720p resolution (1MP), today’s cameras routinely offer 3MP, 5MP resolutions and even the much talked about 4k, which is 8MP.

“The fact is that cameras five years ago are in no way a comparison to what is currently available. Even the best IP camera then could not compare with what is available now,” says van Jaarsveldt. “This makes the challenge more complicated as newer technology offers so much more value for a security environment where the quality of video footage is so important.”

He says that for some industries, such as retail, this lag in technology poses a significant risk and threat to the business: “There are certain sectors that simply can’t afford to fall behind the technology curve. While the older systems may still work, the reality is that a new system will offer more functionality and significantly more value to the business.”

An example according to van Jaarsveldt is the fact that older generation cameras offer lower quality images due to much lower resolutions and substantially less advanced light management such as WDR: “Earlier generations of cameras don’t offer good resolution with excellent light management, exposure and contrast control and wide dynamic range (WDR). While the new generation IP cameras offer far superior resolutions and most end users tend to accept 2MP or even 3MP as the entry level resolution.”

These higher resolutions offer more detailed images and when the video is analysed for incidents or events, this additional resolution is critically important. Newer IP cameras also offer superior light management, automatically allowing for big variances in contrast to be eliminated by combining multiple images.

“In security environments, where light contrast affects the cameras significantly, this is a very important feature. The camera is now able to produce video footage of a far higher quality and this provides improved security and forensic value,” explains van Jaarsveldt.

He says that while older systems may still be useful, clients need to be aware of the ramifications of keeping the older hardware in the field for too long: “If a complete camera swap out is not affordable, then review your cameras and replace the ones that are used in higher risk areas with newer models. Note that cameras with vastly higher resolutions may affect the performance of the back end recording server or NVR as well.”

By working with reputable system integrators, clients should be made aware of the specific components of their camera system that need to be retired and replaced. “Surveillance systems are generally in place for a good reason, it is imperative that they are upgraded as necessary and maintained appropriately,” says van Jaarsveldt.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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