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How to turn disruption into advantage

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Previously manufacturing and operations were linear processes, however advancements in the cloud allows manufacturers to recast their processes and produce smart, continually connected products, says CLIFFORD DE WIT, chief innovation officer at Microsoft SA.

Technological development is outpacing the evolution of business processes. In the past, manufacturing and operations were linear processes and companies focused on the customer at the end of the sales cycle only. They lacked the ability to centre the entire manufacturing process around the customer and support an ongoing relationship. Now, the proliferation of the cloud and big data has freed manufacturers to recast their processes and produce smart, continually connected products that deliver real value and strengthen customer engagement.

Across Africa, however, the benefits of this transformation is not reaching every business in every sector. Market research company IDC’s recent study, called State of Digital Transformation in South Africa, looks at how local companies and other African companies from Nigeria and Kenya are leveraging new business, technology, and operating models to disrupt their competitors, customers, and markets in pursuit of business performance and growth.

According to the research, only 48% of South African businesses are engaged in the digital transformation process, compared to 44% in Nigeria and 39% in Kenya. Moreover, only around 44% of local companies are planning or evaluating digital transformation initiatives, while 8% are not engaging, as a result of the lack of funding to do so.

The companies around the globe that are turning digital disruption into their competitive advantage, are doing so because of their measured approach. They are not using technology for its own sake or as a knee jerk reaction to an initiative by a competitor, but instead, they tap into the power of new technology to gain actionable insights from big data and use these as the foundation of better business decisions.

These decisions have a real and significant impact on their business, helping them transform their products and services, enhance and personalise their customer service, streamline their operations, and empower staff to become more productive in every aspect of their job.

Not doing so means leaving the business exposed to competitor and market disruption and the business unable to respond quickly to these forces or changes in customer demands.

Driving the business to transform

There are four market needs that are driving organisations to transform themselves digitally, namely increasing innovation, moving faster, staying connected and getting personal.

Chief amongst these is the need to increase innovation, as companies like Kodak can attest to the cost of not doing so, while digital disruption brands like AirBnB and Uber continue to irrevocably disrupt their respective markets. Traditional businesses must increase the quantity and quality of innovation or risk being crushed by the next digital transformation in their industry.

Next up is the need to move faster, because the pace of change is accelerating at previously unfathomable rates. From sales to operations to customer service, cycle times are ever shorter.  Now more than ever, leaders need speedy access to reliable business intelligence to improve their decision-making. They need actionable insight at the right place at the right time and to the right people.

In addition, there is the need to get personal because one size now fits none. Even as our use of technology soars, customers and employees are expecting companies to tailor offerings (and career paths) to their unique needs and to deliver those experiences in a more intimate, personalised one-on-one manner. The true goal is to “co-create” relationships with customers or employees.

Furthermore, there is the need to stay connected with customers, colleagues, suppliers and partners. Collaboration and communication anytime, anywhere, using any platform or device is paramount in the “Peer Economy,” which is characterised by the need to partner with other expert service providers in order to co-create value as well as the rise of the Internet of Things (IoT). The latter means that we are now interconnecting as much around common resources as we are around relationships.

In fact, data analytics firm Gartner forecasts that there will be around 8.4 billion connected things in use globally this year and about 20.4 billion by 2020. The latest development in IoT is the fact that these devices are starting to run cloud intelligence locally, in which case they are referred to as “IoT edge” devices.

Turning data on the Edge into Intelligent insight fuel for your business

Advancements in data analytics and intelligence have enhanced our ability to draw value from the data – transforming information into insight that can be acted upon, even pre-emptively and at the point of business processes to maximise impact.

For example, a factory needs immediate response times to stop operations in the event that an equipment failure is predicted by local intelligence, or to protect worker safety following an accident.

Moreover, the ubiquity of cloud computing puts this disruptive power in the hands of organisations of all sizes, increasing the pace of innovation and competition. Businesses such as hospitals, construction sites and manufacturing plants, where safety and security are paramount can utilise existing commodity cameras together with Azure IoT Edge.

Doing so will enable these devices to recognise people and make sure that staff do not gain access to unauthorised sections or equipment for example, ultimately turning these areas into AI-driven safety zones.

Cost should not be a barrier to digital transformation

For the majority of businesses, it would appear that the associated cost of digital transformation is too high. In fact, IDC’s research show that the biggest barrier to digital transformation is lack of funding to invest in the transformation needed (80% of respondents), while 20% have more pressing business matters. Moreover, 20% view digital transformation as not relevant for their businesses.

Remember that no business or industry will be immune to disruption from more innovative competitors. Every product and service— indeed every aspect of every business—will be affected. And the time to act is now.

Additionally, digital transformation is not something that happens overnight, nor is it a traditional large-scale, one-off transformation process. Rather, it is pivoting to a mind-set of ongoing innovation, iterative updates, and continual growth. To better manage that cost, companies can adopt the approach of ‘rapid incrementalism’, which involves looking at what defines success and changing existing structures to make the most of what they have.

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AppDate: DStv jumps on music bandwagon

In this week’s AppDate, SEAN BACHER highlights DStv’s JOOX, Cisco’s Security Connector, Diski Skills, Namola and Exhibid.

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DStv JOOX

DStv is now offering JOOX, a music streaming service owned by China’s Tencent, to DStv Premium, Compact Plus and Compact customers.

In addition to streaming local and international artists, JOOX allows one to switch to karaoke mode and learn the lyrics as well as create and share playlists. Users can add up to four friends or family to the service free of charge.

DStv Family, Access and EasyView customers can also log in to the free JOOX service directly through JOOX App, but will be unable to add additional friends and won’t be able to listen to add-free music.

Platform: Access the JOOX service directly from the services menu on DStv or download the JOOX app for an iOS or Android phone.

Expect to pay: A free download.

Stockists: Visit the store linked to your device.

 

Cisco Security Connector

With all the malware, viruses and trojans doing the rounds, it is difficult for users and enterprises to ensure that they don’t become targets. Cisco, in collaboration with Apple, has brought out its Cisco Security Connector to protect users. The app is designed to give enterprises and users overall visibility and control over their network activity on iOS devices. It does this by ensuring compliance of mobile users and their enterprise-owned iOS devices during incident investigations, by identifying what happened, who it affected, and the risk of the exposure. It also protects iPhone and iPad users from accessing malicious sites on the Internet, whether on the corporate network, public Wi-Fi, or cellular networks. In turn, it prevents any viruses from entering a company’s network.

Platform: iPhones and iPads running iOS 11.3 or later

Expect to pay: A free download

Stockists: Visit the Apple App Store for downloading instructions.

 

Diski Skills

The Goethe-Institut, in co-operation with augmented reality specialists Something Else Design Agency, has created a new card game which celebrates South African freestyle football culture, and brings it alive through augmented reality. Diski Skills is quick card game, set in a South African street football scenario, showing popular tricks such as the Shibobo, Tsamaya or Scara Turn. Each trick is rated in categories of attack, defence and swag – one wins the game by challenging an opponent strategically with the trick at hand. Through augmented reality, the cards come alive. Move a smartphone over a card and watch as the trick appears on the screen in a slow motion video. An educational value is added as players can study the tricks and learn more about the idea behind it.

 

The game will be launched on 27 October 2018 at the Goethe-Institut.

For more information visit: www.goethe.de

 

Namola

With  recent news of kidnappings on the rise, a lot more thought is going into keeping children safe. Would your child know what to do in an emergency? Have you actually asked them?

Namola, supported by Dialdirect Insurance, is a free mobile safety app. Namola’s simple interface makes it an ideal way for children to learn how to get help in an emergency. All they need to do is activate the app and push a button to get help that they need, even when their parents are not around.

Parents need to install the app on their child’s phone, hold down the request assistance button, program emergency numbers that will automatically be dialled when the emergency button is pushed, and teach their children how and when to use the app.

Platform: Android and iOS

Expect to pay: A free download.

Stockists: Visit the store linked to your device.

 

Exhibid

Exhibid could be thought of as Tinder, but for for art lovers. The interface looks very similar to the popular mobile dating app, in that users swipe left for a painting that doesn’t appeal to them, or swipe right for something they like. Once an art piece is liked by swiping right, one can start bidding or make an offer on it. The bid is automatically sent to the artist. Should he or she accept the offer, the buyer makes a payment through the app’s secure payment gateway and the two are put in contact to make arrangements for delivery.

Platform: Android and iOS

Expect to pay: A free download.

Stockists: Visit the store linked to your device.

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New kind of business school

At a recent meeting, ALLON RAIZ, founder and CEO of Raizcorp, realised that in order for today’s youth to become entrepreneurs, teachers, the curriculum and the parents need continually expose them to entrepreneurial thinking from a young age.

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Several years ago, I found myself in a meeting with my business partner and two of my staff members. In front of us was a client who was sharing some of the frustrations in his business. At the end of the meeting, my partner and I were extremely excited about the prospect of two massive opportunities we had both independently identified while listening to the client. My two staff members, on the other hand, completely missed them. This led me to wonder what it was in my own and my partner’s backgrounds that allowed us to so easily spot opportunities while my two staff members remained oblivious … I realised that the difference was that my partner and I both had an early exposure to entrepreneurship while they didn’t.

Not long afterwards, I was delivering a lecture about how Raizcorp grows and develops small businesses at Oxford University’s Said Business School in my role as their Entrepreneur-in-Residence. I mentioned the above incident and spoke about my intention of going into children’s education with a view to providing an entrepreneurial perspective.

One of the professors in attendance asked me if I’d ever heard of a piece of research by Henrich R Greve called Who wants to be an entrepreneur? The deviant roots of entrepreneurship. It’s a pretty unfortunate title but a fascinating piece of research nonetheless. It highlights how certain contexts in childhood result in a much a higher probability of becoming an entrepreneur. For example, kids who participate in solo sports such as tennis or athletics are more likely to become entrepreneurs than children who play team sports like soccer and cricket. Conversely, your mother’s participation in the parent-teacher association has a negative correlation to you becoming an entrepreneur. I spent the rest of the afternoon in the professor’s office discussing other research papers that unequivocally proved that context during your childhood has a massive influence on whether or not you will follow the entrepreneurial route.

Another member of the lecture audience was a double-PhD from the USA who was completing her MBA at Oxford. After the lecture, she approached me and volunteered to help build a framework to incorporate entrepreneurship in the school curriculum without interfering with the formal requirements of the CAPS curriculum.

She spent nine months in South Africa working with me to build out a practical framework. The next phase of the plan was to find the right school at which to embark upon this journey. In December 2015, Raizcorp purchased Radley Private School and we began our entrepreneurial education adventure in earnest in 2016.

At the centre of the Radley philosophy is that the school (the physical building), the teachers, the curriculum and the parents are the “marinade” in which the kids need to soak in order to be continuously exposed to entrepreneurial thinking from a young age. The aim was that if, in future, the kids found themselves sitting in a boardroom with me and my partner, they too would be able to identify the opportunities that we did.

A big shift this year has been the launch of our Entrepreneurial Educator Guide (EEG) programme where we have been training our Radley teachers (whom we call guides) to understand entrepreneurship, business language, business concepts, financial documents and the like. (The EEG training makes use of Raizcorp’s internationally accredited entrepreneurial learning and guiding methodologies.) We have also employed a full-time staff member to ensure that these concepts are imbedded into all lesson plans and classroom activities.

Through my network at Raizcorp, I have been pleasantly surprised by the massive support we’re receiving from prominent entrepreneurs and businesses who want to participate in our Radley Exposure programme, where we take our kids of all ages on visits to different types of businesses so they can understand the difference between retail, wholesale, manufacturing, logistics and so on. Prominent businesspeople have put up their hands to come to the school and tell their stories of hard work, resilience and perseverance. This ties in beautifully with the 17 entrepreneurial concepts that we are instilling into our Radley learners (such as opposite eyes, lateral thinking and opposable mind), while never compromising on our quality academic offering.

As parents, we’ve all heard the terrible statistics about the probability of our kids finding jobs in the future. At Radley, we’re working hard to ensure that our kids have a legitimate and lucrative alternative to finding traditional employment and that is to become an entrepreneur. Radley is all about producing job creators and not job seekers!

To enrol your child or find out more about the school, please visit www.radley.co.za.

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