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How to build Silicon Valley in South Africa

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Silicon Valley is well known for treating its employees well by creating an environment perfect for career development. redPanda Software’s CEO, GARETH HAWKEY, highlights a few lessons local businesses adapt into their corporate culture. 

Silicon Valley. That magical place where employees not only work incredibly long hours but also get access to quirky benefits that create an environment many consider perfect for career development. Looking to this environment for inspiration, there are a few lessons local companies can take to heart to look after their most important asset – their people.

While many South African businesses might baulk at the idea of unlimited vacation days or even a full year of paid maternity or paternity leave, it is evident by the successes of Silicon Valley that there are merits in rethinking what a work environment is supposed to be.

At last count, the famed Valley was home to approximately 2 000 tech companies, the densest concentration of its kind anywhere in the world. With many of those leaders in their fields, differentiating oneself is more than just about the work. It is about the workplace built around it.

But to simply try and recreate Silicon Valley in other parts of the world will not work. Instead, one needs to take into consideration the ethos of what that environment has created and emulate that within the South African corporate culture.

In the ICT sector specifically, I believe this is especially challenging as employees want to work at companies that are unique in their approaches to problems. They see and hear what is happening in Silicon Valley and want to go there and experience it for themselves.

Traditionally, South African businesses have been stuck in a certain way of doing things around human resources and skills development. Over the years, this has started to change – but the country is still a far cry from the innovative practices taking place in California.

A Management Overhaul?

Building good ICT solutions requires good people. And the best way to attract those talented individuals is to offer them support from a management perspective.

For example, developers want the opportunity to progress within an organisation and be exposed to as many different things as possible. They, like so many others, are hard-working individuals that want to be fulfilled and become successful. One of the biggest lessons to take from Silicon Valley is in how companies there are able to nurture both the professional and personal sides of each person, ensuring sustainable and balanced growth of the individual.

To this end, it is important to have a creative environment where people can do something besides work. For example, at redPanda Software, we offer rooms where employees can learn to paint or play musical instruments. Or, there are opportunities to tend a bonsai garden or build an R2D2 replica.

Businesses must realise that providing employees with an avenue to be creative will filter through to their professional lives. It is all about giving people opportunities to grow as individuals within the business. For this to happen, management needs to work much closer with people than what it is perhaps used to.

Passion Inspires Perfection

If there is one thing to be gleaned from Silicon Valley, it is that people are passionate not only in their skills, but in their attitudes as well. Providing employees with mentorship opportunities and having a supportive environment are integral in creating a business that reflects the requirements of the digital age.

A beautiful office is just one part of this dynamic. People want to work together and employees want to grow as individuals within the business. Cutting-edge software development can only happen because everybody is excited. Similarly, any other job needs people to come together and work in a place that is not your typical, grey corporate environment.

Ultimately, it is about creating a second home for people. You want to have your employees care about you and grow with your business. And that is one of the best lessons that South African companies can learn from Silicon Valley… sure, the technology is great, but it cannot be created without passionate people.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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