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How IoT can make the world a better place

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The IoT, promises tremendous uses: from smart autonomous cars, to home automation, to smart farming, and millions more. However, the success of it resides in if and how people adopt it. RICHARD BARRY, CEO of Polymorph, expands in three elements that will drive IoT.

The Internet of Things (IoT) has caused unprecedented hype among technologists, software developers, futurists and industrialists. Estimates of the adoption of IoT vary from anywhere between 2.38-billion devices shipped in 2017 (Gartner) to 50.1-billion devices connected by 2020 (World Economic Forum). McKinsey projects that IoT will be a $6.2-trillion industry by 2025. The public and private sectors have started investing heavily in IoT to capitalise on its uses and (projected) exponential growth: software company SAP plans to invest $2.2-billion in IoT by 2020, while India has announced a package of $2-trillion to connect 100 cities around the country.

The uses of IoT – from smart autonomous cars that self-direct to less congested roadways during peak traffic hours, to home automation, to smart farming, and millions more – all have one thing in common: they are designed to make the world a more efficient place to live and work in. This efficiency is driven by access to quality data that did not exist before and matching this to data analysis and automation to deliver insights and solutions faster than has been possible before.

Pundits are quick to point to IoT-enabled clothing that can track the wearer’s fitness and health and inform nearby connected devices when it’s time to replace the piece of clothing (in an ideal world, per the pundits, the piece of clothing in question would interact with a connected device to order a replacement garment without the wearer even being aware of the need therefore in the first place). The combination of IoT and automation (enabled by AI/machine learning) is humanity’s surest step yet to the world imagined by the great science fiction writers of the past century.

Amid all this excitement and hype, we are at risk of missing one critical component to the success of IoT – and any other technology: the human element.

Whatever the inherent potential of a new technology, its success ultimately resides in if and how people adopt it. For IoT to live up to its promise of efficiency, safety and convenience, human beings – not processors and data – should be the focal point.

I believe there are three key elements that will drive IoT as the catalyst of the Fourth Industrial Revolution, namely:

1.       Using smart connected devices to enable people to make smarter decisions – core to the premise of smart cities, smart cars, smart manufacturing and all manner of smart devices is that you can only manage what you can measure. Millions – billions – of connected devices generating real-time data give decision-makers unprecedented amounts of accurate information that enables them to identify and act on the best possible option at any given time. While the devices that generate the data are invaluable, it is ultimately the human ability to determine context and extract value from the data that will realise the true benefits of the technology.

2.       Providing real-time information to people and business to improve the customer experience – user experience (UX) is a concept nearly as hyped as IoT. The core premise is to make technology interfaces and processes as intuitive as possible to improve the experience of using software, products or services. IoT adds a deeper layer to this – instead of waiting for the user to interact in a certain way and accommodating their preferred way of interaction through clever design, IoT can proactively introduce information or guidance to users before they are consciously aware that they need or want something. For example, a small-scale farmer can deploy sensors to his crops that feed critical information to a mobile app, advising him of optimal watering of his crops to produce a bigger yield while limiting water consumption.

3.       Complete dedication to solving human problems – in essence, all technology needs to be useful, accessible and available for it to become part of mainstream consumer and business culture. IoT is no different. Through a combination of data analysis and automation, IoT should be able to remove day-to-day frustrations such as traffic congestion or queueing at the bank. It however needs to be consciously designed for this purpose, or IoT will remain an unfulfilled promise to people and businesses alike.

Without a focus on the human element, IoT is simply a solution looking for a problem. As with all truly transformative technologies, its success will ultimately depend on how well it adapts to the needs of a rapidly evolving and developing human population. All the fundamental elements are there to make IoT the technology that shapes this generation (and many generations to come) – if we remember that, in the end, it is ourselves – not the technology we invent – that needs to be the priority.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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