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How GDPR data laws will affect SA business

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Previously, protecting data was the responsibility of the employer, but now the payroll software provider shares this responsibility. WARREN VAN WYK, co-founder and director, Payspace discusses General Data Protection Regulation (GDPR) on payroll.

The most significant update in data protection legislation will come into effect in May this year. The General Data Protection Regulation (GDPR) has a very specific mandate: to provide greater personal data protection. The legislation applies to all individuals within the European Union (EU), and covers all information that could identify them, both directly or indirectly. 

As a South African based business, you may think GDPR doesn’t apply to you. But this is not necessarily the case. GDPR may be EU legislation, but it affects any company that has business interests in the EU, or that employs EU citizens. Given the multinational scope of business in today’s globalised market, companies don’t stay domestic-only for long. If your company is already international, or is in pursuit of growth, then it’s crucial that you comply with GDPR sooner rather than later. There are severe penalties for non-compliance that simply aren’t worth the risk. 

How will this affect HR and payroll teams?

Payroll and HR departments process huge volumes of personal information. There is no doubt that GDPR will disrupt how things are currently done. HR and Payroll managers will have to take on new responsibilities to make sure that their processes comply with the legislation. 

Additional responsibilities will include having to issue privacy notices to employees and job applicants that clearly outline how their personal information will be used and if it will be used outside the EU. Any transfer of data out of the EU can only be done with regulatory approval. If there is any security breach, payroll managers have 72 hours in which to alert the data protection authorities. 

Fortunately, these new pressures can be shared. If your company outsources its HR and payroll processes for example, then the in-house team and the provider share the responsibility of ensuring GDPR compliance. Your data controller will oversee adherence to GDPR’s core principles, and the payroll provider will support this with technical and organisational measures, such as data encryption and secure storage. 

  

Enhanced security

GDPR is making businesses around the world reassess their data security measures and pay more attention to their current processes. This enhanced security consciousness is setting a new global standard. This means that, even if your business isn’t legally obliged to comply with GDPR, you should still make sure your company’s data protection is up to scratch. This will help you remain competitive and avoid any potential reputational damage. 

To properly assess your company’s current data security measures, and prepare for GDPR, you need to review your entire payroll process. Take it apart step-by-step and determine how the system does or does not meet the legislative requirements – and what can be done to improve it. Of utmost importance is knowing who of your employees is in direct contact with sensitive information, and how do they collect, store, archive and destroy data.

A critical question to ask is: could you reduce the number of employees that have access to sensitive information? This will mitigate risk significantly. Industry best practice also calls for companies to only gather and use the data they need to perform their business. Give your dusty data archives a clear-out and put in place processes that focus on using and storing relevant information. 

When it comes to GDPR, the best approach for South African businesses (whether they are directly affected by it or not), is to view it as a global call for enhanced data security. Getting your business GDPR compliant sooner rather than later will only serve you in the long run. Adjusting to a change in legislation can be challenging. So, make sure your payroll software is secure and that the provider you work with is GDPR compliant and you’ll be halfway compliant in no time. 

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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