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Global broadband slows

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A recent report has revealed that 57% of the world’s population is offline and is unable to take advantage of the economic and social benefits the Internet can offer.

Broadband Internet is failing to reach those who could benefit most, with Internet access reaching near-saturation in the world’s rich nations but not advancing fast enough to benefit the billions of people living in the developing world, according to the 2015 edition of the State of Broadband report.

Released just ahead of the forthcoming SDG Summit in New York and the parallel meeting of the Broadband Commission for Sustainable Development on September 26, the report reveals that 57% of the world’s people remain offline and unable to take advantage of the enormous economic and social benefits the Internet can offer.

Access to information and communication technologies, particularly broadband Internet, has the potential to serve as a major accelerator of development, with the importance of ICT connectivity specifically recognized in the new UN Sustainable Development Goals. With the 17 goals now firmly on the global agenda, governments and private industry both have a strong interest in finding ways to get people online, the report argues.

The Broadband Commission comprises more than 50 leaders from across a range of government and industry sectors who are committed to actively assisting countries, UN experts and NGO teams to fully leverage the huge potential of ICTs to drive new national SDG strategies in key areas like education, healthcare and environmental management.

“The UN Sustainable Development Goals remind us that we need to measure global development by the number of those being left behind,” said ITU Secretary-General Houlin Zhao, who serves as co-Vice Chair of the Commission with UNESCO Director-General Irina Bokova. “The market has done its work connecting the world’s wealthier nations, where a strong business case for network roll-out can easily be made. Our important challenge now is to find ways of getting online the four billion people who still lack the benefits of Internet connectivity, and this will be a primary focus of the Broadband Commission going forward.”

Produced annually by the Broadband Commission, The State of Broadband is a unique global snapshot of broadband network access and affordability, with country-by country data measuring broadband access against key advocacy targets set by the Commission in 2011.

New figures in the report confirm that 3.2 billion people are now connected, up from 2.9 billion last year and equating to 43% of the global population. But while access to the Internet is approaching saturation levels in the developed world, the Net is only accessible to 35% of people in developing countries. The situation in the 48 UN-designated Least Developed Countries is particularly critical, with over 90% of people without any kind of Internet connectivity.

This year’s figures show that the top ten countries for household Internet penetration are all located in Asia or the Middle East. The Republic of Korea continues to have the world’s highest household broadband penetration, with 98.5% of homes connected; Qatar (98%) and Saudi Arabia (94%) are ranked second and third respectively.

Iceland has the highest percentage of individuals using the Internet (98.2%), just ahead of near-neighbours Norway (96.3%) and Denmark (96%).

Monaco remains very slightly ahead of Switzerland as the world leader in fixed broadband penetration, at over 46.8% of the population compared with the Swiss figure of 46%. There are now six economies (Monaco, Switzerland, Denmark, Netherlands, Liechtenstein and France) where fixed broadband penetration exceeds 40%, up from just one (Switzerland) in 2013.

The Asia-Pacific region now accounts for half of all active mobile broadband subscriptions, with Macao, China easily taking top place with 322 active mobile broadband subscriptions per 100 people – or just over 3 subscriptions per inhabitant – followed by second-ranked Singapore (156 subscriptions per 100 people) and Kuwait (140 subscriptions per 100 people).

In total, there are now 79 countries where over 50% of the population is online, up from 77 in 2014. The top ten countries for Internet use are all located in Europe. The lowest levels of Internet access are mostly found in sub-Saharan Africa, with Internet available to less than 2% of the population in Guinea (1.7%), Somalia (1.6%), Burundi (1.4%), Timor Leste (1.1%) and Eritrea (1.0).

“The 2030 Agenda recognizes the power of new technologies to accelerate human progress, to bridge the digital divide, to develop knowledge societies – we must do everything to support States in reaching these goals, especially developing States,” said UNESCO Director-General, Irina Bokova. “This calls for stronger efforts by governments and all actors, in ensuring access, use and affordability – it requires also greater work to build the capacities of all women and men to make the most of all new opportunities.”

The Commission’s advocacy around the importance of broadband has seen the number of countries with a National Broadband Plan in place grow from 102 in 2010, when the Commission began its work, to 148 today, according to the report.

The State of Broadband 2015 is the fourth edition of the Commission’s broadband connectivity report. Released annually, it is the only report that features country-by-country rankings based on access and affordability for over 160 economies worldwide.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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