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Get your SME POPI-ready

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The POPI legislation ensures that companies of all sizes around South Africa need to implement measures to better secure their customer’s personal details. For many SMEs, this can be quite a headache and rather costly. DARYL BLUNDELL, GM of Sage Pastel outlines a few steps that will help companies become POPI compliant.

As if you needed something new to worry about, a piece of legislation called the Protection of Personal Information (POPI) recently came into effect in South Africa. This data privacy law means that it’s more important than ever for you to ensure that your data and information systems are secure from breaches and leaks.

POPI essentially seeks to protect people’s privacy by regulating the ways in which their personal information is stored, managed and processed. In addition to complying with a range of rules that govern how you obtain and use customers’ personal information, you also need to take reasonable steps to secure it. You might face a fine if this data is stolen or leaked.

Personal information includes employee and customer data such as cellphone numbers, ID numbers, and personal addresses.

Preparing your business

If you have not started doing so already, now is the time to align your data security policy with the criteria of the Act. Here is a step-by-step guide:

·                 Identify existing customer information and who has access to it.

·                 Review the processes through which you collect and process personal information.

·                 Compare your company’s privacy policy with POPI’s requirements and revise it if necessary.

·                 Ensure that all the departments that are affected by POPI are trained to work according to the rules set out in your newly reviewed privacy policy.

The information you collected and stored before POPI is also subject to the new Act, so it might be necessary to securely discard it if you cannot migrate it onto technology platforms that meet the law’s requirements. In practice, your core business solutions probably keep customer data in well-identified locations such as structured databases, so it is relatively easy to meet the POPI Act’s requirement to “apply reasonable security measures” to safeguard the information.

This would include common sense rules such as protecting customer data with strong passwords and encryption, and restricting access to the most sensitive data to the people who need it. Managing unstructured information such as call centre voice logs, Word documents, and paper-based documentation might be more challenging.

Keep it in the cloud

One way to handle POPI is to use cloud applications provided by a reputable service provider. Most major service providers and software companies will already have data security standards and technology in place that meets POPI’s needs.

This is more secure and usually cheaper than trying to handle all the information security yourself – a good provider will have strong encryption, high-end firewalls, and other solutions in place. But be sure to ask each provider about compliance and look carefully at how your providers based in other countries manage and secure your data.

The biggest challenges will be around culture, company policy, and end-user behaviour, since the enabling technology is fairly simple to implement. The challenge isn’t encrypting data or enforcing strong passwords, but getting your employees to understand why they need to follow security policies that may seem annoying and time-consuming.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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