Before the explosion of smartphone mapping apps, Garmin was synonymous with navigation. Now it is fighting its way back to relevance, writes ARTHUR GOLDSTUCK.
Does anyone remember the PND? That stands for personal navigational device, and it was a standard accessory bought by drivers of mid- to upper-end vehicles. Typically, it was mounted on the inside of the windscreen via a suction cup. Does that ring a bell?
The dominant brands providing these clunky tools were Garmin and TomTom, and they became synonymous with the idea of maps going digital. But that was before the smartphone, and in the last seven years the global PND market has plummeted.
From 40-million sales in each of 2008 and 2009, according to Berg Insight, it will have dropped to 10-million by 2019. GfK puts the 2014 total at 22-million – down by 21 per cent from 2013. The cause is obvious: by 2013, the monthly active user base for navigation apps on smartphones had reached 180-million.
How, then, do the likes of Garmin and TomTom survive? It’s obvious but hardly simple: they have to reinvent themselves, and they have to reinvent every category in which they operate.
TomTom has put the emphasis on its mapping solutions, driven by telematics and traffic data. Its fleet management solution is used by around 600 000 professional drivers. Its mapping systems are built into on-board vehicle navigation systems, and power Apple Maps as well as Uber.
Garmin, on the other hand, has set out to reinvent the categories for which it is already well-known in the consumer market. Its sports watches and activity trackers are among the most highly rated in this segment and it has relaunched its fitness product range with the vivo sub-brand.
It includes the vivofit fitness band and vivosmart HR activity tracker, which give the market leaders, the Fitbit Charge and Charge HR, a metaphorical and physical run for their money. The main difference is that, rather than focus on activity in itself, they focus on intensity of activity. It is no coincidence that the Vitality fitness rewards programme run by Discovery Health is also making a transition from rewarding activity to rewarding intensity of activity.
“The focus has moved away from steps and to things like intensity minutes,” says Marc Bainbridge, category manager for fitness and outdoor products at Garmin Southern Africa. “The movement to get people moving has been great, but now there’s a disconnect. Intensity minutes will drive people to get the real benefits.”
There is a strong South African connection in Garmin’s sports range. Last year it bought the world’s first cycling radar, which warns of cars approaching from behind, from Stellenbosch-based start-up iKubu. It rebranded it as the Varia Rearview Bike Radar and integrated it tightly into Garmin’s Edge range of cycling computers and the Varia head unit.
“You need so much experience to back such a device and to make it into a form factor that you can take to world markets,” says Walter Mech, CEO of Garmin for Sub-Saharan Africa. He points out that the investment is not unusual. Garmin has become world leader in niche recreational areas through similar acquisitions, like the compass manufacturer Nexus and boat communications brand Fusion, which has given It PND-like dominance in the marine market.
“Getting all these things to talk to each other is where Garmin is a specialist and continues to develop new markets,” says Mech. “You have to innovate continually, otherwise you’re stuck with three models of a single device. Our strength lies in our diversification.”
Reinventing the navigational device
And now it is the turn of the PND to be reinvented. Garmin has dropped the Nuvi name and rebranded its devices as the Drive series, which it says is “specifically designed to help increase driver’s awareness”. The Drive, DriveSmart, DriveAssist and DriveLuxe each take the concept to higher levels.
The features that differentiate these devices may be found individually in a range of apps and gadgets, but are rarely well-integrated. It starts with warnings for upcoming sharp curves, alerts for users driving the wrong-way on a one-way street, and fast-approaching traffic jam notifications, and culminates in fatigue warning alerts on long journeys, with suggestions for potential break times and available rest areas.
“The Nuvi brand was seven or eight years old,” says Mathys Thompson, automotive product manager at Garmin Southern Africa. “Because navigation has become so commercialised and everyone has got it on smartphones, we had to find something to make it relevant again.”
The basic devices, with a range comprising the Drive 40, 50 and 60, replace the entry-level Nuvi units. The more advanced DriveSmart introduces Bluetooth, traffic smart notifications, calendar alerts, a social media feed and WhatsApp integration.
The DriveAssist includes a dashcam, which adds lane change warnings to the mix, along with Go Alert for when you stop at a traffic light and the camera picks up traffic in front is moving while you remain stationary. Finally, the DriveLux offers a premium metal housing and capacitive touch screen.
The functionality, says Thompson, will keep evolving in ways that smartphones can’t match.
“We are now integrating the devices with a backup camera. People are demanding an after-market backup camera, meaning one you can fit to the vehicle after you’ve bought it, allowing you to see behind the vehicle when in reverse. The BC 30 Wireless Backup camera comes with a transmitter for the back of the car and a receiver that plugs into the Drive device.”
Thompson offers one simple but massive benefit of the way Garmin is navigating itself back to the future: “The most exciting development of the new Garmin Drive series is that the driver awareness features typically seen in luxury vehicles are now accessible as an aftermarket solution for all drivers.”
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”