Software development is a project that needs constant attention, and so development teams need to be seen as an extension of their client’s business. This partnership also needs to allow for constant feedback, writes MEGON THOMSON, Software Development Manager at redPanda Software.
Within every business and across every sector worldwide, innovation and disruption are now the primary challenges that leaders face. New technology trends and digital platforms emerge every year, and only the agile and responsive are able to truly thrive in such an environment.
This has massive repercussions for those involved in the realm of software development and digital innovation. Instead of merely implementing once-off development projects, businesses now need long-term engagements with development teams in order to stay abreast of technology development and to ensure that the best solution is in place. As with technology itself, software development is not static – and the process needs to reflect the fluid, iterative and innovative nature of today’s technology environment.
With this in mind, South African businesses and software development teams need to take a closer look at their approach. In order for the best and most agile software solution to emerge from the process, there undoubtedly needs to be a far greater level of transparency built into the relationship. In many cases, this means rethinking the entire process – and making very practical changes from the start.
To begin with, the early engagements between clients and software development partners should be very carefully and thoughtfully approached. Often, the stakeholders or people present in these early engagements are simply not close enough to the business problem. Or, the business problem itself has not yet been properly identified and thought through. The result of either – or a combination of – these two scenarios is that the client receives a solution that they perceive as different to what they had asked for. The entire process then becomes frustrating and far more complex than both parties had envisioned.
To avoid this, it is critical that businesses have a clear idea of the problem they need to solve, and the desired business outcomes. From there, both the client and the development team must ensure that the right stakeholders are present in the early engagements, and that the details of the project are discussed at length. Each party needs to be clear on the desired outcomes; the steps involved; and the roles that they need to assume in the process. This will ensure that there is a strong element of both transparency and visibility present in the relationship throughout.
A True Partnership
Given the iterative and fast changing nature of technology itself, the entire relationship between clients and development partners also needs redefining. It is no longer enough to invest in a once-off solution or ‘intervention’ – today, businesses need to view development teams as an extension of the modern enterprise environment. The goal should be to develop a long-term relationship in which the needs of the business are very clearly understood and factored into each step of the development process.
For such a partnership to emerge, there needs to be a very structured approach put in place that allows for constant and honest feedback. In development lingo, it is called a continuous feedback loop – which places the client at the very heart of the process – and the solution itself.
This can mean that the client provides feedback even sooner than the traditional two-week sprint period. In some cases, this requires internal process changes for the client. However, once the initial groundwork has been done, the process yields a natural trust and transparency that benefits both parties in the short and long term.
For development teams, a transparent process leads to far higher productivity, as well as more consistency with regards to the quality of the software produced. For clients, they benefit from software that is not only more tailored and suited to their specific business and context, but they also achieve a solution that is future-proof and able to pivot in response to a disruptive business landscape.
Ultimately, such a solution is the smartest investment that any business can make…
Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.