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FTTH comes to Sunninghill

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Residents of Sunninghill in Johannesburg have selected Metrofibre Networx as the preferred fibre supplier for the area.

Working with the local Sunninghill ratepayers association, Metrofibre was selected as the area’s preferred FTTH supplier, enabling residents access to high-speed fibre and data services right to the home. The first estate in Sunninghill went live in June 2015, subsequently a further six have been completed, with 14 more to follow suit, and further construction happening in excess of 10 additional estates.

All in all, the over 6000 residential properties within the area will all be able to tap into the Metrofibre fibre network by the middle of 2016. As a consequence of the agreement reached with Sunninghill, the company has also extended network access to include Barbeque Downs.

“Until recently high-speed data has been an expensive luxury only afforded to a select few who could shoulder the costs of uncapped DSL and LTE services, but fibre changes all of this,” states Jacques de Villiers  at Metrofibre Networx. “With fibre consumers and businesses can now ensure that their browsing is never slowed down, making services such as live streaming television, music and even gaming a qualified option for South African customers. It is fast and cost effective – truly levelling the Internet connectivity playing fields for local businesses and consumers.”

Working hand in glove with the Sunninghill Ratepayers Association, Metrofibre will also be providing fibre access for the security cameras in Sunninghill , at no cost to the residents.

“After extensive research into the various FTTH suppliers in a process that extended almost a year, we at the Sunninghill Community Ratepayers Association elected to appoint Metrofibre Networx as our preferred supplier of fibre to homes and businesses within the Sunninghill area,” states Linda Gildenhuys, chairman of the Sunninghill Ratepayers Association.

Of the reasons initially listed by the selection team as to why they selected Metrofibre as their partner included the fact that when dealing with the company they were provided with a single point of contact to address questions and assist with service delivery. The company’s ability to deliver symmetrical broadband speeds, as well as uncapped and unshaped Internet, and the fact that its network had stood the test of independent user testing and came out with flying colours, also ranked highly on the selection criteria.

Another attractive offering to customers who elect to make use of Metrofibre for their fibre needs in the area is that the company does not hold the association to any contract terms. In fact, once the network is installed, individual customers can freely contact Metrofibre of their own accord at any stage.

The project encompasses two forms of fibre, namely trenched fibre, which is fibre that is laid underground, and aerial fibre for already established and built up areas where trenching could pose a problem. To this end the company recently ran a highly successful aerial project in the Glenferness area, proving the robustness and accessibility of its aerial offering.

According to de Villiers, this ensures that customers are afforded the option to select what they prefer with as little disruption to the existing environment as possible.

Established in 2010, Metrofibre owns and manages South Africa’s first globally compliant Carrier Ethernet 2.0 (CE 2.0) open access fibre network and connects in excess of 60 cloud, application, voice and Internet service providers with their customers. Its network has been built in line with the highest global standards, making use of only superior networking products, providing customers with a carrier class open access fibre network that offers ultra-high speed and low latency connections.

New estates and new businesses in the area are urged to contact Metrofibre , while they are in the development phase of the project should they wish to elect to partner with the company on their fibre needs.

“The quality of our network speaks for itself. Our customers who are residents in these areas, and sign up for access to the Metrofibre network, can now leverage key benefits such as symmetrical broadband speeds as well as real open access where customers can either make use of Metrofibre or a service provider of their choice to access the network. Fibre is, and will, continue to change how businesses and consumers the world over connect with each other,” ends de Villiers.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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