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Tap and pay with FNB’s new app

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First National Bank (FNB) this week unveiled the FNB Banking App 5.0, which features new solutions like FNB Pay, Fingerprint ID, Secure Chat, Smart inContact, 1-touch Report Fraud, as well as the FNB Watch App.

Jacques Celliers, FNB CEO says the bank views the App as a gateway into the future of banking. “The App is designed to solve for crucial customer needs such as more control of one’s bank account, cost-saving, better security and the need to bank anywhere, anytime.

“The intuitive new features of App 5.0 are a clear demonstration of how we are prioritising customer needs.  This platform also puts us in a much better position to continue capitalising on the seamless convergence of banking and telecoms, to produce integrated solutions,” he says.

The distinctive and pioneering feature of FNB App 5.0 is FNB Pay, a globally accepted contactless payment solution which allows customers to purchase goods by simply tapping their smartphone on a contactless enabled point of sale terminal. A first in Africa, FNB Pay enables customers to quickly and conveniently purchase goods below R200 without entering their card PIN. Customers have options on how they can securely perform transactions through FNB Pay.

Raj Makanjee, FNB Premium CEO says, “As of today, FNB customers with an NFC enabled Android device can download the latest version of the FNB App and start making purchases at any contactless payment terminal. Once FNB App 5.0 has been downloaded, the customer automatically gets FNB Pay and can link it to any of their FNB cards.”

“The timing is perfect for contactless technology in South Africa as local merchants are gradually increasing contactless infrastructure. This is one of the reasons why 100% of the new or replacement cards we are now issuing are contactless cards across our Debit and Credit portfolios. Not only does the functionality make it effortless for customers to pay for goods and services, it helps merchants to process transactions far quicker, thus assisting in reducing queues,” adds Makanjee.

With fraud being a global concern for clients that use digital platforms, FNB App 5.0 brings industry-leading security features to enable customers to detect and report fraud. The industry first inContact solution has evolved to introduce Smart InContact, which notifies customers of transactions as low as one cent, with full control to report fraud with 1-touch of the Smart inContact notification to the 24/7 FNB Fraud line.

Smart inContact also replaces SMS OTPs as a secure way to approve, reject or report fraud for any Online Banking transactions. Logins from unknown or suspicious devices also trigger a Smart inContact notification for the customer to verify or reject the device. This is built off the existing intelligence of FNB’s systems to notify customers of potentially risky transactions or devices accessing their profiles, allowing them take control to approve or reject these transactions. Customers without FNB App 5.0 will continue to receive SMS notifications and OTPs until they download or update to the latest version of the app.

App users can now authenticate themselves through Fingerprint ID available to both Android and iPhone owners, which uses a fingerprint sensor to verify the user before giving access to the account profile.

FNB clients who qualify for premier and private banking services will also be able to use Secure Chat to enquire about services or send instructions to their private banking support team, all done through the App after securely logging in.  Secure Chat gives customers 24/7 banking support without the risks of phishing or identity theft.

Another exciting revelation is the FNB Watch App, which extends key features of the FNB Banking App onto an Android or Apple smartwatch.  To signify the launch of the Watch App, FNB customers get up to 40% discount when purchasing a smartwatch via the eBucks Online shop.

“All these features have enhanced the FNB Banking App both from a functionality and most importantly, security point of view.  The growing active-user base and global accolades of the App attest to the compelling proposition of the platform. App 5.0 will go a long way towards improving customer experience, making banking easier, safer and convenient,” says Makanjee

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Load-shedding leads
local searches

South Africans are searching in the dark, according to the latest Google Search trends.

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With more 1 million search queries generated in the space of 76 hours, load-shedding was by far the top trending search on Google South Africa this week.

Valentine’s Day came a distant second.

After news emerged last Sunday of the impending stage 3 load shedding, South Africans had generated more than 1-million load-shedding search queries by the time Tuesday came around:

  • “Loadshedding schedule” – generated more than 100k searches on Sunday
  • “Load shedding schedule” – generated more than 100k searches on Sunday
  • “Eskom load shedding” – generated more than 100k searches on Sunday
  • “Load shedding Cape Town” – generated more than 50k searches on Sunday
  • “Load shedding schedule” – generated more than 400k on Monday
  • “Load shedding Johannesburg” – generated more than 20k searches on Monday
  • Load shedding schedule” generated more than 200k search queries on Tuesday

Leading up to Valentine’s Day, South Africans generated close to 300k search queries related to the romantic festival, including searches for quotes and gift ideas:

  • “Valentines Day” generated more than 100k search queries on Thursday
  • “Happy Valentines Day Images” and “Valentines Day Images” generated more than 10k search queries each on Thursday, with “Happy Valentines Day 2019” generating more than 20k search queries on Wednesday
  • “Valentines Day Specials 2019” generated more than 5k search queries on Thursday
  • “Love quotes” generated more than 5k search queries on Thursday
  • “Valentines Day quotes” generated more than 100k search queries and “Valentine messages” generated more than 50 000 search queries on Wednesday

Search trends information is gleaned from data collated by Google based on what South Africans have been searching for and asking Google. Google processes more than 40 000 search queries every second. This translates to more than a billion searches per day and 1.2 trillion searches per year worldwide. Live Google search trends data is available at https://www.google.co.za/trends/hottrends#pn=p40

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Showmax invites
student films

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Thanks to the growing popularity of video-on-demand services, there’s a new opportunity to help kickstart the careers of local filmmakers.

Numerous Hollywood blockbusters (District 9Tomb Raider 2018, and The Avengers: Age of Ultron to name a few) have featured substantial shoots in Johannesburg and Cape Town. While providing great opportunities for SA’s production talent, aspiring writers and directors don’t get the same benefit.

So where can local creatives showcase their work? Broadcast TV isn’t a natural home for unknown short films, and while self-publishing platforms are readily available hosting options, it’s tough to get noticed and get traffic when competing with videos from across the planet.

But with the emergence of video-on-demand services into the mainstream, there’s now a solution. The African film school AFDA has teamed up with the streaming service Showmax to give local talent a much larger platform than ever before. From 18 February, eighteen of the best recent short films made by AFDA students from their Johannesburg, Cape Town, Durban and Port Elizabeth campuses will be live on Showmax. Drama, documentary, fantasy, and animation are all represented, in pieces running from under eight minutes to almost half-an-hour long. The full list of movies is included below.

Teresa Passchier, CEO of AFDA, said: “AFDA, Africa’s number-one school for the Creative Economy, is proud to kickstart this exciting and meaningful journey with Showmax and AFDA students, ensuring emerging young African filmmakers’ voices are heard and given a platform. It’s ground-breaking to share young, local, culturally relevant content on the same platform as Hollywood blockbusters. I am certain that this unique initiative will serve to boost and develop the African film industry and the careers of many young South African and African students alike.”

Included in the short films coming to Showmax are the award winners Junior and O-PunchaJunior, directed by Bert Dijkstra, picked up the Audience Award in the Made in South Africa Competition at the shnit Worldwide Shortfilmfestival Awards 2017. O-Puncha, directed by Adam Hansen, won two awards at the 5th annual Eldorado Film Festival: Best Student Made Short, and Best Editing – Alexander La Cock.

Another celebrated film is Sicela Amanzi directed by Mlu Godola, which talks to the subject of water shortage. The film’s heroine Zoleka is a mild-mannered young woman forced to go to extreme lengths when a small community’s only source of water unexpectedly collapses. The power of films like this is they shine a light on critical topical issues in new ways.

Speaking about working with the film school, Candice Fangueiro, Head of Content for Showmax, said: “There’s immense depth of filmmaking talent in Africa and it’s a privilege to be able to give that talent a home and a platform. Showmax is becoming part of the fabric of film and TV production in Africa, and importantly we’re doing this as a partner rather than just as a consumer. This is a key competitive advantage of being local and something we aim to continue to work on.”

AFDA is an Academy Award-winning institution, founded in 1994, and the first and only African film school to win an Oscar – for the Best Foreign Student film in 2006, the postgraduate film Elalini, directed by Tristan Holmes.

The full list of AFDA short films coming to Showmax is as follows:

Film titleDirectorGenre
Lullaby from the CryptKeenan Lott & Raven DavidsAnimation
Ko Ga CherenyaneSibonokuhle MyatazaDocumentary
IzilwaneKyllian RouxDrama
MallemeuleJaco Van BoschDrama
Canal StreetBrodie MuirheadDrama
On the FenceWarrick BewsDrama
The Righteous FewLindo LangaDrama
Hlogoma PeakLuke AhrensDrama
Frozen FlameCameron HeathmanAnimation
WolfBrett van DortFantasy
The Walk HomeSisanda DyantyiDrama
BearWesley RoodtDrama
JuniorBert DijkstraDrama
O-PunchaAdam HansenDrama
UmngenoSiphosethu NdungeDrama
DoreenLuvuyo Equiano NyawoseDrama
ForeverLindo LangaMusical
Sicela AmanziMlu GodolaDrama

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