A mobile phone is a very private device and when we take it in for repair we have no idea what happens to our personal information. ASHARAF ROGERS, Technical Manager at weFix, gives some tips to make sure our private data doesn’t end up in the wrong hands.
Nearly one in five South Africans don’t have a password on their smartphone. With almost 9 million South Africans reportedly victims of cyber crime in the last year, according to a 2016 study by internet security company Norton, the need for heightened security measures for tech devices becomes abundantly clear.
As the consumer’s desire for convenience continues to grow, devices such as mobile phones become increasingly indispensable. Most people can barely recall a time when the functioning of a mobile phone was limited to making and receiving calls and text messages. Today, mobile phones are our bank teller, our PA, our work and personal email accounts and our family photo album. As a result, they are also our entire life laid open to unscrupulous individuals looking to steal our identity or commit fraud.
One of the most common ways that people render themselves vulnerable to such crime is when taking their mobile device in for repair. While you might think that the phone’s lock screen pin is secure enough to be in the repair shop for a few days, there are in fact data recovery applications that can be used to extract your phone data even when the screen is locked.
Asharaf Rogers, Technical Manager at weFix explains, “Mobile phones, as with most tech devices nowadays, are incredibly private in terms of the volume of personal information they contain. In fact what most people fail to remember is that regardless of how new their mobile phone is, the information stored in their smartphone is way more valuable than the actual device.”
Rogers warns that customers need to be very careful about who they hand their phone to for repair. Many new repair kiosks are popping up in South Africa and customers need to ensure that the technician is both adequately qualified to do necessary repairs and also trustworthy in terms of the data they can access on the device. Rogers suggests these four key steps to consider before handing a phone over:
· Are you using a reputable technician? An expert will be certified, will fully understand ESD safety requirements and know how to handle dangerous situations such as a swollen or exploding battery. On the other hand, use someone without the requisite skills and you run the risk of a completely different problem appearing on the device, as well as misaligned screens or frames, or a device that was working before (think cracked screen but still functioning) that is now completely unusable.
· Even though a surprising 30% of people have never backed up (according to Cloudwards), ensure you back up your device to iCloud, Google Sync or to a harddrive. This not only minimizes the risk of complete data loss as a result of an unsuccessful repair or intermittent problem on the device, but it means your private and prized data – including family photos – can be removed from the device for the duration of the repair and then uploaded once you have your device back.
· Research conducted by Protect Your Bubble shows that 57% of men are responsible for dropping their smartphones down a toilet! A device going in for a camera or battery repair could get substantially worse if information, such as liquid damage, is withheld. So ensure you give accurate and true details to the technician about what’s happened to the device to avoid the exact faults or worse, returning after the repair.
· Be prepared to surrender your passcode. If needed, you might have to turn off security features to ensure comprehensive diagnosis or repair of your device. This allows a technician to test all functions before and after repair. For example, disabling ‘find your phone’ assists in accurate testing so be comfortable with the technician with whom you’re leaving it.
67% of South Africans surveyed by Norton said they felt it was easier to control personal information before smartphones and the internet. Now more than ever, trust is everything when it comes to getting devices repaired so take the necessary precautions before giving your phone to anyone and avoid becoming a victim of crime.
Gadget goes to Hollywood
Gadget visited the Netflix studios last week. In the first of a series, ARTHUR GOLDSTUCK talks to CEO Reed Hastings.
Netflix CEO Reed Hastings is no stranger to Africa. He has travelled throughout South Africa, taught maths in Swaziland for two years with the Peace Corps, and visits close family in Maputo. As a result, he is keenly aware of the South African entertainment and connectivity landscape.
In an exclusive interview at the Netflix studios in Hollywood, Los Angeles, last week, he revealed that Netflix had no intentions of challenging MultiChoice’s dominance of live sports broadcasting on the continent.
“Other firms will do sport and news; we are trying to focus on movies and TV shows,” he said. “There are a lot of areas that are video that we are not doing: sports, news, video gaming, user-generated content. We don’t have live sport.
“We’re not replacing MultiChoice at all. Their subscriber growth is steady in South Africa. They serve a need that’s independent of the Internet, via low-price satellite. There is no intention of capturing that audience. If they’re growing, it’s because they serve a need.”
While Reed ruled out any collaboration with MultiChoice on its satellite delivery platform, despite its collaboration with another pay-TV service, Sky TV in the United Kingdom, he did not close the door. He stressed that Netflix saw itself as an Internet-based service, and would pursue the opportunities offered by evolving broadband in Africa.
“If you look in other markets like the USA, how Comcast carries us on set-top boxes with their other services, it could happen with MultiChoice, the same as with all the pay-TV providers.
“We’re really focused on being a service over the Internet and not over satellite. Our service doesn’t work on satellite. Where we work with Sky is on Internet-connected devices. We’re happy to work on Internet-connected devices. We tend to work on smart TVs, but need broadband Internet for that.
“Broadband is getting faster in Nigeria, Tanzania, Kenya and South Africa – we can see the positive trendlines – so it’s more likely we will work with broadband Internet companies.”
Hastings is a firm believer in the idea that one content provider’s success does not depend on pushing another down.
“HBO has grown at the same time as we have, so can see our success doesn’t determine their success. What matters is amazing content with which the world falls in love.”
Click here to read about Netflix’s international expansion, and how the streaming service selects content for its platform.
Take these 5 steps to digital
By MARK WALKER, Associate Vice President for Sub-Saharan Africa at IDC Middle East, Africa and Turkey.
Digital transformation isn’t a buzz word because it sounds nice and looks good on the business CV. It is fundamental to long-term business success. IDC anticipates that 75% of enterprises will be on the path to digital transformation by 2027.
However, digital transformation is not a process that ticks a box and moves to the next item on the agenda – it is defined by the organisation’s shift towards a digitally empowered infrastructure and employee. It is an evolution across system, infrastructure, process, individual and leadership and should follow clear pathways to ensure sustainable success.
The nature of the enterprise has changed completely with the influence of digital, cloud and the Fourth Industrial Revolution (4IR), and success is reliant on strategic change.
There is a lot more ownership and transparency throughout the organisation and there is a responsibility that comes with that – employees want access to information, there has to be speed in knowledge, transactions and engagement,” he adds. “To ensure that the organisation evolves alongside digital and demand, it has to follow five very clear pathways to long-term, achievable success.
The first of these is to evaluate where the enterprise sits right now in terms of its digital journey. This will differ by organisation size and industry, as well as its reliance on technology. A smaller organisation that only needs a basic accounting function or the internet for email will have far different considerations to a small organisation that requires high-end technology to manage hedge funds or drive cloud solutions. The same comparisons apply to the enterprise-level organisation. The mining sector will have a completely different sub-set of technology requirements and infrastructure limitations to the retail or finance sectors.
Ultimately, every organisation, regardless of size or industry, is reliant on technology to grow or deliver customer service, but their digital transformation requirements are different. To ensure that investment into artificial intelligence (AI), machine learning, knowledge engines, automation and connectivity are accurately placed within the business and know exactly where the business is going.
The second step is to examine what the business wants to achieve. Again, the goals of the organisation over the long and short term will be entirely sector dependent, but it is essential that it examine what the competitive environment looks like and what influences customer expectations. This understanding will allow for the business to hone its digital requirements accordingly.
The third step is to match expectations to reality. You need to see how you can move your digital transformation strategy forward and what areas require prioritisation, what funding models will support your digital aspirations, and how this tie into what the market wants. Ultimately, every step of the process has to be prioritised to ensure
The fourth step is to look at the operational side of the process. This is as critical as any other aspect of the transformation strategy as it maps budget to skills to infrastructure in such a way as to ensure that any project delivers return on investment. Budget and funding are always top of mind when it comes to digital transformation – these are understandably key issues for the business. How will it benefit from the investment? How will it influence the customer experience? What impact will this have on the ongoing bottom line? These questions tie neatly into the fifth step in the process – the feedback loop.
This is often the forgotten step, but it is the most important. The feedback loop is critical to ensuring that the digital transformation process is achieving the right results, that the right metrics are in place, and that the needle is moving in the right direction. It is within this feedback loop that the organisation can consistently refine the process to ensure that it moves to each successive step with the right metrics in place.
There is also one final element that every organisation should have in place throughout its digital evolution. An element that many overlook – engagement. There must be a real desire to change, from the top of the organisation right down to the bottom, and an understanding of what it means to undertake this change and why it is essential. This is why this will be a key discussion at the 2019 IDC South Africa CIO Summit taking place in April this year. With this in place, the five steps to digital transformation will make sense and deliver the right results.