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Five steps for companies to respond to cyber attacks

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A dreaded issues an IT team has to deal with is that of ransomeware. However, PETER ALEXANDER, CMO, Check Point, offers five tips on how to avoid it.

It’s the call that IT teams dread:  an employee is reporting that their PC screen is flashing red, with a message telling them that their files are encrypted and that they need to pay a ransom to get them unscrambled.  What should they do next?

The actions that the organisation takes over the next few minutes, and hours, will be critical in determining just how big – or small – an impact the cyberattack will have.   What’s more, a cyberattack does not only negatively impact the company’s physical IT systems:  it also causes stress and puts employees under pressure too.

A recent paper from the University of Haifa found that cyberattacks have a strong psychological impact on all staff, increasing their levels of anxiety, stress and panic – which can then lead to mistakes being made, and in turn further damage.

So how should organisations go about eliminating these human, panicky and emotional reactions to cyber incidents, and develop a more coordinated, conditioned response?

Training is never in vain

A key example is the rigorous training that airline pilots are given in dealing with unexpected events:  they are provided with extensive checklists and procedures that cover virtually every eventuality, from running out of fuel, to engine failure, to structural damage.  And those procedures are practiced again and again, both in simulators and in flight conditions, so that in a real-time emergency situation, their response becomes an automatic reflex action.  The result is that when an incident happens, the first thing the pilot and co-pilot will do is turn off the warning alarm, so that they can think clearly and start running through the appropriate checklist.

Enterprises need to undertake similar, rigorous planning to help them respond quickly and accurately to breaches or attacks.  They should prepare an incident response (IR) plan, and assemble an IR team that includes all relevant internal stakeholders – such as IT and security specialists, HR and PR teams, plus in some cases, specialist external resources.   Also, preparation alone isn’t enough:  the execution of the plan needs to be practiced, through realistic training drills.

To help organisations develop faster, more effective responses, here are five key steps that they should follow, whether in a training exercise or in the wake of a genuine incident.

  1. Recognize the incident is happening

The critical first step is for staff to take the attack seriously and move swiftly, but without panic.  Think of the ideal response to a fire alarm in an office building:  everyone should immediately stop what they are doing and make their way to the exits without pausing to gather their possessions or empty their desks.   A cyber incident should be granted the same instant attention and focus.  As soon as it is identified, all staff need to be alerted, smoothly and efficiently, and given clear, calm instructions as to what to do next, whether that is simply stepping away from their desks, or shutting down their PCs or devices.

  1. Gather the resources you need

This means mobilizing the security tools and technology, as well as the trained staff which make up your organization’s security infrastructure, and getting them to focus on mitigating the incident.  Clearly, not all staff will need to be involved in this stage, so it’s all about pulling together the right experience and expertise – fast.  Your IR plan should set out which personnel need to be involved, and if any external security resources are to be used.

Of course, assembling the combination of tools and talent isn’t cheap.  But the investment and time required to build effective defenses is dwarfed by the real-world costs of cyberattacks, in terms of remediation of immediate damage and subsequent fallout.  The NotPetya ransomware attack of summer 2017 was estimated to have cost global logistics firm FedEx $300M in lost revenue and clean-up costs, and pharmaceutical giant Merck & Co stated that NotPetya cost it around $135M.  So with companies on average experiencing two cyberattacks per week which breach their defenses, it’s clear that it’s far better to invest in preventing attacks, than to pay the far higher costs for a cure after the fact.

  1. Execute your IR plan

This is the active stage, in which you should work through your IR plan step by step to determine what the nature of the attack is, how it breached your defenses, how it can be isolated, and how the damage can be remediated.  For organisations that do not have an IR plan to hand, it may be best to call in external specialist help at this stage:  but for the future, here’s a checklist of what the plan should include, and important do’s and don’ts to follow when preparing a plan for your organisation.

  1. Communicate

Too often, organisations stop at stage three. But communication regarding the attack is vital – not only to all your internal stakeholders and employees, but also where necessary to external stakeholders such as partners, customers and investors. This is becoming a regulatory requirement.  All stakeholders, both inside and outside your organisation, need to understand what has happened and what the implications are for them – in language pitched at their level of technical understanding.

This is a specialist stage, which should be left in the hands of your communications team.  The recent revelations about Uber’s 2016 cyberbreach and the subsequent cover-up are a lesson in how not to communicate – and the consequences that might follow.

  1. Learn

Once again, this is a truly crucial element of IR that is too often neglected.  Every cyberattack should generate serious lessons for the organisation in question. After an attack active steps should be taken to repair the vulnerability, modify and improve the exploited process, retrain any staff that may have made a mistake, and put in place, or update the existing IR plan.  Inability to learn from and take steps to improve cyber protection after suffering an attack leaves the organisation vulnerable to a similar attack occurring again.

In conclusion

Effective incident response is about training and practice.  Developing an IR plan and keeping it updated involves work and investment – but during a cyberattack, that investment will pay dividends.  Whether you decide to handle your IR internally or draw on external expertise, it’s important to make a plan now, and test it against possible attack scenarios.  This will help to eliminate panic during an attack, limit the damage and fall-out from the incident and get your business ‘back to normal’ as fast as possible.

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Which IoT horse should you back?

The emerging IoT is evolving at a rapid pace with more companies entering the market. The development of new product and communication systems is likely to continue to grow over the next few years, after which we could begin to see a few dominant players emerge, says DARREN OXLEE, CTOf of Utility Systems.

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But in the interim, many companies face a dilemma because, in such a new industry, there are so many unknowns about its trajectory. With the variety of options available (particularly regarding the medium of communication), there’s the a question of which horse to back.

Many players also haven’t fully come to grips with the commercial models in IoT (specifically, how much it costs to run these systems).

Which communication protocol should you consider for your IoT application? Depends on what you’re looking for. Here’s a summary of the main low-power, wide area network (LPWAN) communications options that are currently available, along with their applicability:

SIGFOX 

SigFox has what is arguably the most traction in the LPWAN space, thanks to its successful marketing campaigns in Europe. It also has strong support from vendors including Texas Instruments, Silicon Labs, and Axom.

It’s a relatively simple technology, ultra-narrowband (100 Hz), and sends very small data (12 bytes) very slowly (300 bps). So it’s perfect for applications where systems need to send small, infrequent bursts of data. Its lack of downlink capabilities, however, could make it unsuitable for applications that require two-way communication.

LORA 

LoRaWAN is a standard governed by the LoRa Alliance. It’s not open because the underlying chipset is only available through Semtech – though this should change in future.

Its functionality is like SigFox: it’s primarily intended for uplink-only applications with multiple nodes, although downlink messages are possible. But unlike SigFox, LoRa uses multiple frequency channels and data rates with coded messages. These are less likely to interfere with one another, increasing the concentrator capacity.

RPMA 

Ingenu Technology Solutions has developed a proprietary technology called Random Phase Multiple Access (RPMA) in the 2.4 GHz band. Due to its architecture, it’s said to have a superior uplink and downlink capacity compared to other models.

It also claims to have better doppler, scheduling, and interference characteristics, as well as a better link budget of 177 dB compared to LoRa’s 157 dB and SigFox’s 149 dB. Plus, it operates in the 2.4 GHz spectrum, which is globally available for Wi-Fi and Bluetooth, so there are no regional architecture changes needed – unlike SigFox and LoRa.

LTE-M 

LTE-M (LTE Cat-M1) is a cellular technology that has gained traction in the United States and is specifically designed for IoT or machine‑to‑machine (M2M) communications.

It’s a low‑power wide‑area (LPWA) interface that connects IoT and M2M devices with medium data rate requirements (375 kb/s upload and download speeds in half duplex mode). It also enables longer battery lifecycles and greater in‑building range compared to standard cellular technologies like 2G, 3G, or LTE Cat 1.

Key features include:

·       Voice functionality via VoLTE

·       Full mobility and in‑vehicle hand‑over

·       Low power consumption

·       Extended in‑building range

NB-IOT 

Narrowband IoT (NB‑IoT or LTE Cat NB1) is part of the same 3GPP Release 13 standard3 that defined LTE Cat M1 – both are licensed as LPWAN technologies that work virtually anywhere. NB-IoT connects devices simply and efficiently on already established mobile networks and handles small amounts of infrequent two‑way data securely and reliably.

NB‑IoT is well suited for applications like gas and water meters through regular and small data transmissions, as network coverage is a key issue in smart metering rollouts. Meters also tend to be in difficult locations like cellars, deep underground, or in remote areas. NB‑IoT has excellent coverage and penetration to address this.

MY FORECAST

The LPWAN technology stack is fluid, so I foresee it evolving more over the coming years. During this time, I suspect that we’ll see:

1.     Different markets adopting different technologies based on factors like dominant technology players and local regulations

2.     The technologies diverging for a period and then converging with a few key players, which I think will be SigFox, LoRa, and the two LTE-based technologies

3.     A significant technological shift in 3-5 years, which will disrupt this space again

So, which horse should you back?

I don’t believe it’s prudent to pick a single technology now; lock-in could cause serious restrictions in the long-term. A modular, agile approach to implementing the correct communications mechanism for your requirements carries less risk.

The commercial model is also hugely important. The cellular and telecommunications companies will understandably want to maximise their returns and you’ll want to position yourself to share an equitable part of the revenue.

So: do your homework. And good luck!

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Ms Office hack attacks up 4X

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Exploits, software that takes advantage of a bug or vulnerability, for Microsoft Office in-the-wild hit the list of cyber headaches in Q1 2018. Overall, the number of users attacked with malicious Office documents rose more than four times compared with Q1 2017. In just three months, its share of exploits used in attacks grew to almost 50% – this is double the average share of exploits for Microsoft Office across 2017. These are the main findings from Kaspersky Lab’s Q1 IT threat evolution report.

Attacks based on exploits are considered to be very powerful, as they do not require any additional interactions with the user and can deliver their dangerous code discreetly. They are therefore widely used; both by cybercriminals looking for profit and by more sophisticated nation-backed state actors for their malicious purposes.

The first quarter of 2018 experienced a massive inflow of these exploits, targeting popular Microsoft Office software. According to Kaspersky Lab experts, this is likely to be the peak of a longer trend, as at least ten in-the-wild exploits for Microsoft Office software were identified in 2017-2018 – compared to two zero-day exploits for Adobe Flash player used in-the-wild during the same time period.

The share of the latter in the distribution of exploits used in attacks is decreasing as expected (accounting for slightly less than 3% in the first quarter) – Adobe and Microsoft have put a lot of effort into making it difficult to exploit Flash Player.

After cybercriminals find out about a vulnerability, they prepare a ready-to-go exploit. They then frequently use spear-phishing as the infection vector, compromising users and companies through emails with malicious attachments. Worse still, such spear-phishing attack vectors are usually discreet and very actively used in sophisticated targeted attacks – there were many examples of this in the last six months alone.

For instance, in late 2017, Kaspersky Lab’s advanced exploit prevention systems identified a new Adobe Flash zero-day exploit used in-the-wild against our customers. The exploit was delivered through a Microsoft Office document and the final payload was the latest version of FinSpy malware. Analysis of the payload enabled researchers to confidently link this attack to a sophisticated actor known as ‘BlackOasis’. The same month, Kaspersky Lab’s experts published a detailed analysis of СVE-2017-11826, a critical zero-day vulnerability used to launch targeted attacks in all versions of Microsoft Office. The exploit for this vulnerability is an RTF document containing a DOCX document that exploits СVE-2017-11826 in the Office Open XML parser. Finally, just a couple of days ago, information on Internet Explorer zero day CVE-2018-8174 was published. This vulnerability was also used in targeted attacks.

“The threat landscape in the first quarter again shows us that a lack of attention to patch management is one of the most significant cyber-dangers. While vendors usually issue patches for the vulnerabilities, users often can’t update their products in time, which results in waves of discreet and highly effective attacks once the vulnerabilities have been exposed to the broad cybercriminal community,” notes Alexander Liskin, security expert at Kaspersky Lab.

Other online threat statistics from the Q1, 2018 report include:

  • Kaspersky Lab solutions detected and repelled 796,806,112 malicious attacks from online resources located in 194 countries around the world.
  • 282,807,433 unique URLs were recognised as malicious by web antivirus components.
  • Attempted infections by malware that aims to steal money via online access to bank accounts were registered on 204,448 user computers.
  • Kaspersky Lab’s file antivirus detected a total of 187,597,494 unique malicious and potentially unwanted objects.
  • Kaspersky Lab mobile security products also detected:
    • 1,322,578 malicious installation packages.
    • 18,912 mobile banking Trojans (installation packages).

To reduce the risk of infection, users are advised to:

  • Keep the software installed on your PC up to date, and enable the auto-update feature if it is available.
  • Wherever possible, choose a software vendor that demonstrates a responsible approach to a vulnerability problem. Check if the software vendor has its own bug bounty program.

·         Use robust security solutions , which have special features to protect against exploits, such as Automatic Exploit Prevention.

·         Regularly run a system scan to check for possible infections and make sure you keep all software up to date.

  • Businesses should use a security solution that provides vulnerability, patch management and exploit prevention components, such as Kaspersky Endpoint Security for Business. The patch management feature automatically eliminates vulnerabilities and proactively patches them. The exploit prevention component monitors suspicious actions of applications and blocks malicious files executions.
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