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Education must embrace technology

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The technological revolution shows absolutely no signs of abating. Quite the contrary, every aspect of life is being swept along on a trajectory that at times seems futuristic, says CRAIGE FLEISCHER, Samsung’s Director of Integrated Mobility.

One area in which technological advances are making a significant impact is in education. Since the introduction of modern schools, the way in which children are taught has lacked the inclusion of multi-dimensional thought processes. Today, the need to focus on holistic learning is even more urgent as future generations move into a fast-changing workplace.

In Keith Sawyer’s book ‘The New Science of Learning,’ he states that, “By the twentieth century, all major industrialised countries offered formal schooling to all of their children. When these schools took shape in the nineteenth and twentieth centuries, scientists didn’t know very much about how people learn. Even by the 1920s, when schools began to become the large bureaucratic institutions that we know today, there still was no sustained study of how people learn. As a result, the schools we have today were designed around common-sense assumptions that had never been tested scientifically.”

Education systems around the world haven’t effectively addressed learner’s ability to absorb information. As the modern world shifts, new information and ways of using that information has changed what learners need to know, including the way in which they interact with and absorb knowledge.

While education systems have evolved to an extent to include conceptual understanding as well as more practical learning, there is still a long way to go in addressing the real-world needs of future generations. This is where technology has stepped in – changing the way students interact with the material they’re required to learn as well as the way in which they absorb and experience this information.

Tech Reach

According to Sawyer, learners need “to learn integrated and usable knowledge, rather than sets of compartmentalised and decontextualised facts. They need to be able to take responsibility for their own continuing, lifelong learning. These abilities are important to the economy, to the continued success of participatory democracy and to living a fulfilling, meaningful life.”

How technology can address this new way of learning has been explored using augmented reality, virtual reality and mixed reality – technologies that enhance teacher instruction at the same time as creating fun, engaging and immersive lessons. A peek into future classrooms will see learners fully engaged with VR sets and a complete immersion into concepts, problem-solving, facts, scenarios and multi-layered subject matter.

While some countries have been able to fully embrace new technology in schools and universities, the uptake is highly dependent on teacher skill levels and funding. But all educational institutions need to make a start. This includes introducing learners to technology by allowing them to have their own individual devices, thus expanding their learning and understanding of digital domains. This helps learners to internalise the study material and connect better with their peers and teachers.

A new beginning

At Samsung, we apply the latest technology, human and financial resources to create and run regionally-tailored education programs that offer relevant and valuable learning opportunities. One such example is the partnership Samsung has with Walter Sisulu University (WSU) in the Eastern Cape, South Africa where over 2,800 Samsung Galaxy Tab E 9.6” devices were purchased by the University between 2016/7 for their first-time entering students in selected extended programme qualifications. This has not only substantially eased student and lecturer work-load, but has also given students unprecedented access to information and the ability to create and submit assignments and other learning tasks on the go.

Students have access to e-learning materials and the internet, allowing them to further explore their areas of learning and conduct their own additional research. Students are also able to access the university online learning management system (called WiSeUp), anywhere on campus. The devices have become a critical part of the performance of students, underlying the importance of integrating technology with education. “The tablet initiative has been a success in enhancing both teaching and learning at the university. Our students’ motivation to learn has increased and they have expressed that the tablets have created the ability to learn anywhere on- and off-campus.” (Tabile Loqo, Institutional Co-ordinator for Extended Curricula Programmes).

Technology is not just the future, it’s now, which is why it’s essential for every student in the world to gain experience with devices and technology, so they can learn the basic skills required for entering the workplace and interacting with the world.

Samsung worked closely with the WSU Centre for Learning and Teaching Development (CLTD) and in-house e-learning specialists to ensure that relevant specifications were met. In addition to the devices, some departments within the Faculty of Natural Sciences have purchased learning software, which is installed on the student tablets to enhance their learning experience. The software provides video and MP3 tutorials, access to virtual laboratories in which students can conduct laboratory experiments and much more.

As part of the project, Samsung also conducted training for the approximately 120 lecturers who would be using tablets in their teaching. Beyond this, the lecturers are receiving ongoing additional in-depth training. This training focuses on integrating technology into their teaching and learning methods, with the tablets serving as the devices that lecturers are trained on. This extra training is being conducted by WSU e-learning specialists and material developers based at CLTD.

Future evolution

In response to this changing world, companies and researchers are rapidly bringing new products and services to market and transforming entire industries. These will require an upskilled workforce and employment of new talent that is competent at working with these new cognitive technologies. Our partnership with WSU equips their graduates to become frontrunners in gaining employment and driving innovation in this new world.

Today’s young generation are looking at a vastly different future to that of their parent’s – a future that hasn’t yet been fully visualised and will require evolutionary thinking and the ability to consistently adapt and address novel changes and challenges. The future of this world is highly dependent on our learners being given the opportunity to embrace technology and fully engage with innovation.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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