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Digital gives us time to think

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Just as mechanical muscle lowered the demand for physical labour, today’s technology is reducing the demand for human intervention, and opening up more opportunities for people to think, writes LENORE KERRIGAN, Country Manager, OpenText Africa.

The pace of technological change today is being called the “fourth industrial revolution.” New solutions powered by artificial intelligence (AI), robotics, and machine learning are enabling machines to handle processes that once required human decision-making.  Just as mechanical muscle lowered the demand for physical labour in the first industrial revolution, today cutting-edge technology is reducing the demand for human intervention.

The “migration” of tasks from humans to software and machines has been evident for quite some time. From ATMs to automated check-in at airports, technology has been replacing humans across multiple, relatively simple and repetitive tasks. Today, this transformation is allowing much more complex and nuanced tasks to move from human speed to machine speed, and taking place across industries that, historically, have remained largely untouched by machine intervention.

Most recently, we are seeing AI and cognitive systems used in legal discovery, insurance applications, underwriting and claims processing, and the delivery of financial investment advice. In healthcare, telemedicine can allow diagnosis and monitoring without the need to physically see a clinician, and even enable a surgeon to operate from another hospital or country. And while human involvement is not entirely removed, it is clear that some jobs that we have long understood as “human” are being displaced by technology.

The automation option

New opportunities for automation will continue to appear, as we see more and more mechanization, automation, AI, and robotics move in to replace human workers. But it’s not all doom and gloom. As technology develops to enable a whole raft of “traditional” roles to be replaced, new jobs will be created in the transition. Jobs that play to the heart of what make us human—creativity, innovation and strategic thought.

A key benefit of digital transformation is that it releases humans from the confines of mundane work and opens up more opportunity for people to spend time thinking—to conceive of technology that can add more value to everyday life. The time gained through automation can be used to innovate, germinate ideas, and conceive new processes fueled by the kind of thinking that only happens when our minds have time to wander.

The beginning of a sweeping societal change?

The World Economic Forum, as well as economists, analysts, and labour organizations predict a wave of job losses coming from the surge in AI, robotics, and other technologies. Though timing is not certain, one projection says we could expect a net loss of 7.1 million jobs over the next five years in 15 leading countries—the countries that make up approximately 65 percent of the world’s total workforce. Two million of the jobs lost will be offset by the creation of new positions. These will be the roles that support and foster the new wave of innovation beyond what we see as credible or possible today.

The endurance of creative and leadership roles  

As digital technologies take hold, there will be a greater need for individuals who can build, develop and make sense of these changes. Developers, programmers, scientists, and technologists will—more than ever—be required to drive forward the accelerating pace of change. This disruption requires deep, creative thinking by economists, lawyers, and policy makers who can interpret how governance, intellectual property, and society at large will have to adapt.

Going forward, there will be more roles for people who are creative, those who have really honed their ability to think and consider a complete landscape of facts to come up with the right path. Today’s biggest ideas are not just the result of organizing data or understanding a spreadsheet; it’s the culmination of someone’s life experience: what they hear, what they read, who they converse with, and how they process that information within their very human brain to come up with the next big thing.

While algorithms may automate decision-making, it won’t be easy to replace leaders who can navigate fast-paced, intense change.

At the end of the day, you may wonder if a machine could do your job. And the answer is that it could probably do some of it. And that’s okay, because automation will free us up to do more of the thinking required to come up with what’s next, perhaps with the help of a new robot friend or two.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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