Connect with us

Featured

Data literacy to the fore in 2017

Published

on

Last year we saw an explosion of data, but unfortunately, not aren’t enough people with the expertise to handle the increasing levels of data and computing. DAN SOMMER, Senior Director of Qlik, predicts that in 2017 a culture-wide change is needed.

Over the past twelve months we’ve seen an explosion of data, an increase in processing it and a move towards information activism. This means the number of employees actively able to work with – and master – the huge amounts of information available, such as data scientists, application developers, and business analysts, have become a valuable entity.

Unfortunately, however, there still aren’t enough people with the expertise to handle the ever-increasing, vast levels of data and computing. You would assume, with all the information currently being produced and held by businesses, that 2017 would see us in a new digital era of facts. But, without the right number of specialists to consume and analyse it, there’s a gap in resources.  Data is, unfortunately, growing faster than our ability to make use of it.

For many business leaders then, this means a reliance on gut instinct to make even the most important decisions. Unable to hone in on the most important insights, they’re presented with multiple – and sometimes conflicting – data points, so the most important ones seem unreliable.

The situation needs to change. Yes, that will mean upskilling more data scientists in 2017, but there will be a greater focus on empowering more people more broadly. That will go beyond information activists and towards providing more people with the tools and training to increase data literacy. Just as reading and writing skills needed to move beyond scholars 100 years ago, data literacy will become one of the most important business skills for any member of staff.

So, what will change to see culture-wide data literacy become a reality? Here are my predictions:

1.    Combinations of data – Big data will become less about size and more about combinations. With more fragmentation of data and most of it created externally in the cloud, there will be a cost impact to hoarding data without a clear purpose. That means we’ll move towards a model where businesses have to quickly combine their big data with small data so they can gain insights and context to get value from it as quickly as possible. Combining data will also shine a light on false information more easily, improving data accuracy as well as understanding.

2.    Hybrid thinking – In 2017, hybrid cloud and multi-platform will emerge as the primary model for data analytics. Because of where data is generated, ease of getting started, and its ability to scale, we’re now seeing an accelerated move to cloud. But one cloud is not enough, because the data and workloads won’t be in one platform. In addition, data gravity also means that on premise has long staying power. Hybrid and multi-environment will emerge as the dominant model, meaning workloads and publishing will happen across cloud and on-premise.

3.    Self-service for all – Freemium is the new normal, so 2017 will be the year users have easier access to their analytics. More and more data visualisation tools are available at low cost, or even for free, so some form of analytics will become accessible across the workforce. With more people beginning their analytics journey, data literacy rates will naturally increase — more people will know what they’re looking at and what it means for their organisation. That means information activism will rise too.

4.   Scale-up – Much a result of its own success, user-driven data discovery from two years ago has become today’s enterprise-wide BI. In 2017, this will evolve to replace archaic reporting-first platforms. As modern BI becomes the new reference architecture, it will open more self-service data analysis to more people. It also puts different requirements on the back end for scale, performance, governance, and security.

5.    Advancing analytics – In 2017, the focus will shift from “advanced analytics” to “advancing analytics.” Advanced analytics is critical, but the creation of the models, as well as the governance and curation of them, is dependent on highly-skilled experts. However, many more should be able to benefit from those models once they are created, meaning that they can be brought into self-service tools. In addition, analytics can be advanced by increased intelligence being embedded into software, removing complexity and chaperoning insights. But the analytical journey shouldn’t be a black box or too prescriptive. There is a lot of hype around “artificial intelligence,” but it will often serve best as an augmentation rather than replacement of human analysis because it’s equally important to keep asking the right questions as it is to provide the answers.

6.    Visualisation as a concept will move from analysis-only to the whole information supply chain – Visualisation will become a strong component in unified hubs that take a visual approach to information asset management, as well as visual self-service data preparation, underpinning the actual visual analysis. Furthermore, progress will be made in having visualisation as a means to communicate our findings. The net effect of this is increased numbers of users doing more in the data supply chain.

7.    Focus will shift to custom analytic apps and analytics in the app – Everyone won’t — and cannot be —both a producer and a consumer of apps. But they should be able to explore their own data. Data literacy will therefore benefit from analytics meeting people where they are, with applications developed to support them in their own context and situation, as well as the analytics tools we use when setting out to do some data analysis.  As such, open, extensible tools that can be easily customised and contextualised by application and web developers will make further headway.

These trends lay the foundation for increased levels of not just information activism, but also data literacy. After all, new platforms and technologies that can catch “the other half” (i.e., less skilled information workers and operational workers on the go) will help usher us into an era where the right data becomes connected with people and their ideas — that’s going to close the chasm between the levels of data we have available and our ability to garner insights from it. Which, let’s face it, is what we need to put us on the path toward a more enlightened, information-driven, and fact-based era.

Featured

Online retail gets real

After decades of experience in selling online, retailers still seek out the secret of reaching the digital consumer, writes ARTHUR GOLDSTUCK.

Published

on

It’s been 23 years since the first pizza and the first bunch of flowers was sold online. One would think, after all this time, that retailers would know exactly what works, and exactly how the digital consumer thinks.

Yet, in shopping-mad South Africa, only 4% of adults regularly shop online. One could blame high data costs, low levels of tech-savviness, or lack of trust. However, that doesn’t explain why a population where more than a quarter of people have a debit or credit card and almost 40% of people use the Internet is staying away.

The new Online Retail in South Africa 2019 study, conducted by World Wide Worx with the support of Visa and Platinum Seed, reveals that growth is in fact healthy, but is still coming off a low base. This year, the total sale of retail products online is expected to pass the R14-billion mark, making up 1.4% of total retail.

This figure represents 25% growth over 2017, and comes after the same rate of growth was seen in 2017. At this rate, it is clear that online retail is going mainstream, driven by aggressive marketing, and new shopping channels like mobile shopping. 

But it is equally clear that not all retailers are getting it right. According to the study, the unwillingness of business to reinvest revenue in developing their online presence is one of the main barriers to long-term success. Only one in five companies surveyed invested more than 20% of their online turnover back into their online store. Over half invested less than 10% back.

On the surface, the industry looks healthy, as a surprisingly high 71% of online retailers surveyed say they are profitable. But this brings to mind the early days of Amazon.com, in 1996, when founder Jeff Bezos was asked when it would become profitable.

He declared that it would not be profitable for at least another five years. And if it did, he said, it would be in big trouble. He meant that it was so important for long-term sustainability that Amazon reinvest all its revenues in customer systems, that it could not afford to look for short-term profits.

According to the South African study, the single most critical factor in the success of online retail activities is customer service. A vast majority, 98% of respondents, regarded it as important. This positions customer service as the very heart of online retail. For Amazon, investment back into systems that would streamline customer service became the key to the world’s digital wallets.

In South Africa online still make up a small proportion of overall retail, but for the first time we see the promise of a broader range of businesses in terms of category, size, turnover and employee numbers. This is a sign that our local market is beginning to mature. 

Clothing and apparel is the fastest growing sector, but is also the sector with the highest turnover of businesses. It illustrates the dangers of a low barrier to entry: the survival rate of online stores in this sector is probably directly opposite to the ease of setting up an online apparel store.

A fast-growing category that was fairly low on the agenda in the past, alcohol, tobacco and vaping, has benefited from the increased online supply of vapes, juices and accessories. It also suggests that smoking bans, and the change in the legal status of marijuana during the survey, may have boosted demand. 

In the coming weeks, we can expect online retail to fall under the spotlight as never before. Black Friday, a shopping tradition imported “wholesale” from the United States, is expected to become the biggest online shopping day of the year in South Africa, as it is in the USA.

Initially, it was just a gimmick in South Africa, attempting to cash in on what was a purely American tradition of insane sales on the Friday after Thanksgiving Day, which occurs on the third Thursday of November every year. It is followed by Cyber Monday, making the entire weekend one of major promotions and great bargains.

It has grown every year in South Africa since its first introduction about six years ago, and last year it broke into the mainstream, with numerous high profile retailers embracing it, and many consumers experiencing it for the first time. 

It is now positioned as the prime bargain day of the year for consumers, and many wait in anticipation for it, as they do in the USA. Along with Cyber Monday, it provides an excuse for retailers to go all out in their marketing, and for consumers to storm the display shelves or web pages. South African shoppers, clearly, are easily enticed by bargains.

Word of mouth around Black Friday has also grown massively in the past two years, driven by both media and shoppers who have found ridiculous bargains. As news spreads that the most ridiculous of the bargains are to be had online, even those who were reticent of digital shopping will be tempted to convert.

The Online Retail in SA 2019 report has shown over the years that, as people become more experienced in using the Internet, their propensity to shop online increases. This is part of the World Wide Worx model known as the Digital Participation Curve. The key missing factor in the Curve is that most retailers do not know how to convert that propensity into actual online shopping behaviour. Black Friday will be one of the keys to conversion.

Carry on reading to find out about the online retailers of the year.

Previous Page1 of 2

Continue Reading

Featured

Reliable satellite Internet?

MzansiSat, a satellite-Internet business, aims to beam Internet connections to places in South Africa which don’t have access to cabled and mobile network infrastructure, writes BRYAN TURNER.

Published

on

Stellenbosch-based MzansiSat promises to provide cheap wholesale Internet to Internet Service Providers for as little as R25 per Gigabyte. Providers who offer more expensive Internet services could benefit greatly from partnering with MzansiSat, says the company. 

“Using MzansiSat, we hope that we can carry over cost-savings benefits to the consumer,” says Victor Stephanopoli, MzansiSat chief operating officer.

The company, which has been spun off from StellSat, has been looking to increase its investor portfolio while it waits for spectrum approval. The additional investment will allow MzansiSat’s satellite to operate in more regions across Africa.

The MzansiSat satellite is being built by Thales Alenia Space, a French company which is also acting as technical partner to MzansiSat. In addition to building the satellite, Thales Alenia Space will also be assisting MzansiSat in coordinating the launch. The company intends to launch the satellite into the 56°E orbital slot in a geostationary orbit, which enables communication almost anywhere in Africa. The launch is expected to happen in 2022. 

The satellite will have 76 transponders, 48 of which will be Ku-band and 28 C-band. Ku-band is all about high-speed performance, while C-band deals with weather-resistance. The design intention is for customers of MzansiSat to choose between very cheap, reliable data and very fast, power-efficient data. 

C-band is an older technology, which makes bandwidth cheaper and almost never affected by rain but requires bigger dishes and slower bandwidth compared to Ku-band connections. On the other hand, Ku-band is faster, experiences less microwave interference, and requires less power to run – but is less reliable with bad weather conditions.

MzansiSat’s potential military applications are significant, due to the nature of the military being mobile and possibly in remote areas without connectivity.  Connectivity everywhere would be potentially be life-saving.

Consumers in remote areas will benefit, even though satellite is higher in latency than fibre and LTE connections. While this level of latency is high (a fifth of a second in theory), satellite connections are still adequate for browsing the Internet and watching online content. 

The Internet of Things (IoT) may see the benefits of satellite Internet before consumers do. The applications of IoT in agriculture are vast, from hydration sensors to soil nutrient testers, and can be realised with an Internet connection which is available in a remote area.

Stephanopoli says that e-learning in remote areas can also benefit from MzansiSat’s presence, as many school resources are becoming readily available online. 

“Through our network, the learning experience can be beamed into classrooms across the country to substitute or complement local resources within the South African schooling system.”

Continue Reading

Trending

Copyright © 2018 World Wide Worx