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Data beyond boundaries

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Although disruptive technologies like cloud and mobile are driving transformation, they are putting CIOs under pressure to deliver a good combination of business value and competitive edge in the ever changing IT environment, says ANURAG AREN.

The latest disruptive technologies such as the cloud, social media, mobility and more are driving digital transformation, creating new and innovative ways of doing business. However, this prevailing trend, while it has the potential to be enormously beneficial, is putting increasing pressure on CIOs to deliver the right combination of business value and competitive edge in an ever-changing technology environment. In addition, customers increasingly expect a seamless, intuitive IT experience, which CIOs must then deliver. The data centre, as the heart of the modern organisation, needs to adapt in order to enable the delivery of agile, flexible services required for a customer-centric enterprise. The Boundary-less Data Centre (BLDC) has thus emerged as the catalyst for this change, driving a new model of ‘workload centric’ IT services that empowers the customer to sense and respond as per value and cost effective services to the business.

Current IT and data centre challenges

One of the most significant challenges today is that the data centre is not optimised, nor is it aligned with business strategy, requirements and outcomes. Organisations are constrained by legacy IT environments, operational issues, lack of appropriate IT compute resources, obsolete technology and more. The current IT landscape is not agile enough to enable faster time to market of new products and expedite release of applications, which reduces competitive advantage. Turnaround time on new releases is slow and the cost is prohibitive if the same hardware and software is used as it has been utilised in the past. Organisations are challenged with the need to reduce costs and cycle times while focusing on the end user experience, becoming predictive in their approach to business, and learning to become workload-centric.

The BLDC is the solution to these challenges, offering a software-defined data centre architecture that is responsive to business outcomes. It serves as underlying enabling technology to allow organisations to become more agile and cater to customer requirements. IT resources including networking, storage and compute can be commissioned in an instant through a self-service portal. Importantly, these resources can be decommissioned as necessary, allowing the organisation to only pay for what they use, when they use it. Utilising a BLDC, organisations are able to seamlessly deliver workloads using a combination of resources from a hybrid cloud-based environment. In addition, the BLDC is hyper-resilient for maximum uptime, and as a software-defined approach is at the core of the offering, it creates a cloud-ready architecture that enables organisations to embrace next-generation technologies such as social, mobile and the Internet of Things (IoT).

The advantages of the BLDC

Since a BLDC can be delivered in a variety of different models, including outsourced, in-house or a hybrid Data centres, a key advantage of a BLDC is that the business is not locked into a particular technology or vendor platform. In addition, organisations can leverage significant performance improvements and cost savings. Organisations can be competitive with hardware costs decreased between 30 to 70%, and software licences can be reduced by between 20 to 50%).

In addition, the BLDC facilitates improved alignment between business and IT, as well as pooling of resources for the seamless consumption of IT as well as reduced total cost of ownership. The end user experience is optimised, and the resources consumed by IT can be scaled up and down according to requirements. In addition, agility is improved for faster go to market as well as enhanced automation and automatic scaling of infrastructure to meet demand. This BLDC approach is coupled with role based security and Policy based governance.

These benefits enable organisations to become more flexible, more agile and ultimately more competitive. Costs are automatically reduced by virtue of ensuring optimal technology utilisation, and IT infrastructure is future-proofed. In addition, organisations can quickly launch applications, enhance the end user experience, and expand vertically and horizontally into existing markets with delta incremental cost compared to doing so utilising legacy infrastructure.

The journey toward BLDC

Many organisations have already begun to work towards embracing digitisation and cloud-based technologies, however, this often proves to be a ‘hit and miss’ learning curve as they work towards the desired outcome. Every CIO knows that cloud is successful but is worried about how to get there with minimal risk and assured outcomes. Partnering with an expert service provider can help organisations to reduce the time this process takes, assisting organisations to become more agile sooner, remain competitive and meet changing customer demand.

* Anurag Aren, Head of Global Infrastructure Services at Wipro.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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