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Danger of drone-jacking

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Drones currently play a large role in private and a state surveillance around the world. However, according to JARED HIGGINS of the Arcfyre Group, these devices can be easily hacked and used to access state information and spy on those protecting the public.

Drones currently play an invaluable role in surveillance conducted by both private and state security forces across the world. However, they can just as easily be utilised – or even hi-jacked – by terrorist organisations and used to access state information and spy on those protecting the general public.

And while drones have traditionally been associated with hobbyists for recreational use, their potential to drastically enhance and streamline the processes of delivery, movement and observation has seen them pique the interest of many organisations, governments and terror forces alike.

The increase in drone-jackings recently highlighted in the media, means that security and protective service organisations need to look beyond the traditional threats and be ever cognisant of the growing body of tech savvy cyber criminals. These individuals, whether for political, social or economic gain, are finding increasingly sophisticated ways of hacking into the operating systems of these unmanned aerial vehicles (UAVs).

When it comes to the risks associated with drone-jacking within the security sector these vary, ranging from the potential loss of highly confidential surveillance footage, to the destruction of property and even the loss of human lives.

Travel in today’s volatile, politically charged global landscape is already fraught with multiple risks, and the advent of drone technologically adds another dimension to the security risk mix.

Although a relatively new concept, with the losses from reported drone-jacking cases being largely limited to the financial loss of the drone itself – which still comes with a hefty price tag, it is nevertheless a risk that all security and protective services organisations will need to incorporate into their risk mitigation strategies going forward.

Organisations that understand the importance of ensuring the safety, security and ultimately safe passage of their clients, expect their protective services provider to be on top of the latest technologies and trends.

As such, industry experts need to gain understanding and thorough insight into the implications of drone usage and what measures they can take to minimise it as a risk.

While front runners in the sector will perhaps – in time – invest in drone intelligence to stay better informed, the onus ultimately remains on drone owners to ensure that they invest in adequate cyber security measures.

At the end of the day there is only so much we as a protective services firm can do to mitigate the risk of drone-jacking. We have no control over what security measures have been deployed to protect the overall operating system.

It really comes down to the cyber security sector ensuring it continually develops solutions that make attacks, not only more difficult – but also costly – to carry out.

* Jared Higgins, CEO of leading protective and risk consulting firm, the Arcfyre Group

 

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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