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Cyber security must go beyond the traditional

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The world is engaged in an invisible war, with honest businesses at one end and cybercriminals at the other. Cyber security is no longer just a concern, but is inevitable, writes NITHEN NAIDOO, CIO of Snode

Cybersecurity is no longer just a pressing concern for the IT industry, it is a very real issue that every business has to contend with. Put plainly, a cyberattack is not just likely, it’s inevitable.

What’s more, many organisations’ security can already have been compromised, without them necessarily knowing even it. Today’s security landscape is no longer defined by the known and familiar attack vectors, responded to by the traditional defences of installing a firewall, antivirus solutions and constantly updated threat signatures. Rather, companies are being attacked in ways they cannot predict and often, don’t even detect using traditional approaches to cybersecurity.

Furthermore, companies are understandably reluctant to share details of how and when their security has been compromised, for fear of their reputations being damaged. This is exacerbated by the fact that they are facing advanced, highly motivated, and extremely well organised attackers, who are globally dispersed and often part of a much larger crime syndicate. This gives cybercriminals a structural advantage, making it all the more likely that they will continue to win the battles they wage.

However, with the explosion of information, we are now facing a situation where we have too much data and too little intelligence. To address all these concerns, Snode was designed to offer clients always-on intelligence solution, by concentrating on and examining the behaviour of data packets on a network. It is analogous to examining and focusing on what a person does inside your building, irrespective of their credentials. This is a far cry from stopping at whether or not they have a key to the front door, an approach taken by the familiar firewall approach to cybersecurity. To put it bluntly, if any organisation thinks having a firewall in place will protect them from any and all attacks, they are quite simply wrong.

The good news is that attacks can be pre-empted. Because solutions like Snode focus on behaviour, rather than accepting log entries, its intelligent approach to security can detect precursor signs that an attack is imminent, by identifying the profile of abnormal behaviour and acting accordingly.

However, it is critical that those fighting cyberattacks have a united front. That doesn’t mean that companies need to share their data or disclose when they have been attacked. One of the advantaged of Snode is that it automatically and anonymously shares analytics and insights gleaned from existing attacks, while learning the patterns behind criminals’ attempts to attack their network. This means that the more customers using an augmented intelligence solution, the stronger it becomes as a line of defence.

From a local perspective, it is worth noting that cyber attackers are turning their attention to countries like South Africa. Indeed, emerging such as Bangladesh, Vietnam, and South Africa are viewed as soft, and lucrative, targets by organised crime syndicates with highly advanced cyber capabilities. The fact that these are advanced economies that have not made the same kind of security investments as their developed nation counterparts make them a dream target for hackers.

To confirm this, you only need to look at the list of countries being targeted by the recent wave of SWIFT attacks which are plaguing the banking sectors.

Even as dire as the cybercrime situation may sound, it doesn’t mean that the fight against cybercrime is hopeless, but rather that businesses need to be considerably more intelligent about their security, and stand together, figuratively speaking, to defeat this scourge.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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