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Cisco joins forces with IBM

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IBM and Cisco have announced they will partner to form a suite of cloud-based workplace tools and applications infused with IBM Watson.

As part of the transformation, the highly secure Cisco Spark and WebEx collaborative workspace platforms will be integrated with IBM’s leading cloud collaboration solutions, including Verse and Connections, and underpinned by IBM’s cognitive computing capabilities.

The companies aim to make collaboration simpler by combining IBM’s advanced analytics, Watson, and email and social offerings with Cisco’s collaboration solutions, including business messaging, meeting and calling offerings.  The two companies will design joint solutions that take advantage of all types of data to help people get more done, in less time. This will be achieved by providing the right insights in the right context – served up through the tools, apps, documents, or actions needed at any given moment based on an individual employee’s role, historical work patterns, and current work assignments.

With Watson powering a joint IBM-Cisco solution, backed by a robust partner ecosystem, new classes of solutions will emerge. For example, a financial advisor could meet with a high value investor over Cisco video with a Watson service offering real-time advice and handling tasks, while files would be securely stored and available in IBM Connections, shared through WebEx for a seamless transaction.

IBM and Cisco are working to address today’s fast-paced work environment. Currently, the average employee is distracted once every 11 minutes and needs an average of 25 minutes to refocus on tasks.1 People compensate by working faster (but not necessarily more effectively), and experience more stress, higher levels of frustration, and greater time pressures.2 By bringing the best of collaboration and cognitive tools together, IBM and Cisco plan to create a more inspiring, productive and data-driven workplace.

“The irony of many workforce tools available today is that with because there are so many to choose from, they can reduce employee effectiveness,” said Inhi Cho, General Manager, IBM Collaboration Solutions. “With our combined technology strengths and understanding of how teams get work done, IBM and Cisco can deliver the next generation of collaboration tools needed to cultivate innovation and drive productivity. By incorporating analytics and cognitive technologies into these solutions, we expect them to be able to learn what is important, in context, and take the right actions on behalf of the user.”

The goal is for the combined IBM and Cisco offerings to be integrated to connect seamlessly on behalf of users to complete mundane tasks such as scheduling and note-taking, and proactively bring people and content together in the context of specific tasks.

“At Cisco, we are constantly innovating to improve the collaboration experience and there has never been a better time to take our offerings to the next level,” said Jens Meggers, Senior Vice President and General Manager, Cisco Cloud Collaboration Technology. “That’s our goal here—to think exponentially and together with IBM create the next generation of collaboration. Now we can deliver amazing, next-generation “Intelligent Collaboration” that allows enterprises to compete in this fast moving digital world.”

The new solutions will incorporate structured and unstructured data in any form, whether from on-premises, the desktop, or the cloud. With applications to handle hundreds of work-related tasks, they are built to seek, consume and analyze all types of data, uncover meaningful workflow patterns, and provide actionable insights through the course of daily activities and interactions.

The joint solutions will utilize IBM Watson and Connections APIs as well as Cisco Spark and WebEx APIs. This allows solutions to take action on routine tasks like prioritizing complex and chaotic collaboration and communication environments and connecting users to powerful cognitive sources of expertise in the moment they need them.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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