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Career disruption is real

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Technology is reinventing how we live our lives, and while it me seem like another trend, MARTIN PIENAAR, COO at Mindworx Consulting, cautions every employer and employee to take note that this is a real thing and it is likely to eliminate 60% of the jobs we know today.

Everyone is talking about disruption and disruptors and how technology is reinventing how we live our lives at home and work. And while it may seem like just another trend or catchy business phrase, I caution every employer and employee to take note: this is a real thing! Exponential technologies are likely to eliminate 60% of the jobs we know today and if you don’t get to grips with what this means for your company and how you work, you’re not guaranteed of work in the future – which is closer than you think.

The next industrial revolution is here

Not for the first time are we experiencing a revolution that is threatening jobs and disrupting industries. Just think agricultural revolution, industrial revolution and even more recently in the technology age, how word processors obliterated the typing pool.

The next industrial revolution is here. People connected in real time by mobile phones and billions of connected sensors, are resulting in a revolution driving efficiency and productivity. Devices are getting cheaper, more powerful and more efficient which is pushing the internet into the industrial world. In this world, capital expenditure is giving way to monthly operating costs, where for example, the low cost of cloud computing allows for the growth of greenfields organisations which means more entrepreneurship and resultant innovation.

Companies need to gallup with technology

In this tech-era, companies should measure themselves on their responsiveness, not just the traditional assets and regulatory frameworks that have secured their success in the past.

Competitors of the future will likely not be the same as the past, and they will be faster, cheaper and do it better than you can. There is not an industry unaffected.

Employees need to reinvent themselves too

It’s highly unlikely that businesses of the future will insource all functions. The business model is likely to be a mix of own and outsourced pieces and “employees” will need skills in managing outsourced relationships.

“On-demand” skills must be mixed with full time teams in order to allow companies to rapidly scale up and down based on innovation cycles, but also to ensure they’re constantly resourced with current and best-of-breed skills. In order to stay competitive, companies will need to ensure that their permanent employees stay current too.

Over 53 million Americans are already participating in the part time, “gig” or “on-demand” economy. We expect this to grow over time.

Websites like Freelancer and Upwork (which is not yet active in South Africa) have allowed employers to find skills more easily. These trends will continue. In fact over the decade ending in 2015, the only net growth in staffing in the US market was in the “gig” economy, primarily Uber drivers.

Reskilling for emerging technologies like artificial intelligence/machine learning, big data, virtual and augmented reality, blockchain, robotics and the internet of things will soon be essential. Many of these technologies are coming out of a deceptive phase and becoming disruptive in the unlikeliest of industries. Robots are advising financial services clients, virtual reality is being used to solve pain issues in the medical realm and driverless cars have completed many millions of kilometers in California and Texas.

21st century skills are not about reading, writing and arithmetic

Companies and individuals who want to stay relevant will need to be up to date and competent in many of these technologies. If we carry on providing “broadcast” education rather than training for the attributes required in the 21st century, we are doing our youth, and ourselves, a disservice as they will be incompetent to cope in the workplace.

The qualities of curiosity, initiative, persistence, adaptability, leadership, social and cultural awareness are the basic foundational requirements for success in the new world of work.

And cross-team collaboration, creative thinking and prototyping are going to be the key attributes in a high-speed world.

And when you think that people are also starting to live longer – the current mean lifespan of 67 could well start to reach 100 over the next 2 decades – workers may be forced to work for longer and have to stay up to date with technology changes too.

The good news is that significant opportunities exist to grow skills outside of schools and universities, with massive online open courses (MOOCs) being offered by organisations like MIT, Coursera and iTunesU.

Real proof of a real change

Just in case you’re still not convinced that the disruption trend is here to stay, and will have a significant impact on the world of work, consider the following…

Business messaging service Slack is working on bots that will replace managers’ roles to get updates, follow up on tasks and send information to others. This type of technology will start to erode the roles of middle managers. Expect big improvements in productivity.

Airbnb has bought a blockchain company. The reason is to build a digital reputation system, which makes ratings immutable and could be used on the site to access premium properties, or elsewhere as a form of digital ID (not unlike a credit rating). It’s early days yet, but one gets a sense of how this technology will be used in future.

Many new industries will use people initially, but automate tasks as technology matures. An example is Uber and Lyft investing in self driving cars, Airbnb looking to unlock doors to rented homes using a mobile app (as against a person playing the key giver role), and online concierge services using artificial intelligence to replace humans.

We are living in very exciting times, but they are scary times for those who are not investing in their skills. Short term shedding of jobs is inevitable so standing still it just not an option when it comes to upskilling. But there are lots of new opportunities being created also. Think about how Airbnb and Uber have absorbed excess capacity; imagine when excess human capacity can be economically harnessed, it will create exciting new markets. I hope you’ll be ready.

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When will we stop calling them phones?

If you don’t remember when phones were only used to talk to people, you may wonder why we still use this term for handsets, writes ARTHUR GOLDSTUCK, on the eve of the 10th birthday of the app.

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Do you remember when handsets were called phones because, well, we used them to phone people?

It took 120 years from the invention of the telephone to the use of phones to send text.

Between Alexander Graham Bell coining the term “telephone” in 1876 and Finland’s two main mobile operators allowing SMS messages between consumers in 1995, only science fiction writers and movie-makers imagined instant communication evolving much beyond voice. Even when BlackBerry shook the business world with email on a phone at the end of the last century, most consumers were adamant they would stick to voice.

It’s hard to imagine today that the smartphone as we know it has been with us for less than 10 years. Apple introduced the iPhone, the world’s first mass-market touchscreen phone, in June 2007, but it is arguable that it was the advent of the app store in July the following year that changed our relationship with phones forever.

That was the moment when the revolution in our hands truly began, when it became possible for a “phone” to carry any service that had previously existed on the World Wide Web.

Today, most activity carried out by most people on their mobile devices would probably follow the order of social media in first place – Facebook, Twitter, Instagram and LinkedIn all jostling for attention – and  instant messaging in close second, thanks to WhatsApp, Messenger, SnapChat and the like. Phone calls – using voice that is – probably don’t even take third place, but play fourth or fifth fiddle to mapping and navigation, driven by Google Maps and Waze, and transport, thanks to Uber, Taxify, and other support services in South Africa like MyCiti,  Admyt and Kaching.

Despite the high cost of data, free public Wi-Fi is also seeing an explosion in use of streaming video – whether Youtube, Netflix, Showmax, or GETblack – and streaming music, particularly with the arrival of Spotify to compete with Simfy Africa.

Who has time for phone calls?

The changing of the phone guard in South Africa was officially signaled last week with the announcement of Vodacom’s annual results. Voice revenue for the 2018 financial year ending 31 March had fallen by 4.6%, to make up 40.6% of Vodacom’s revenue. Total revenue had grown by 8.1%, which meant voice seriously underperformed the group, and had fallen by 4% as a share of revenue, from 2017’s 44.6%.

The reason? Data had not only outperformed the group, increasing revenue by 12.8%, but it had also risen from 39.7% to 42.8% of group revenue,

This means that data has not only outperformed voice for the first time – as had been predicted by World Wide Worx a year ago – but it has also become Vodacom’s biggest contributor to revenue.

That scenario is being played out across all mobile network operators. In the same way, instant messaging began destroying SMS revenues as far back as five years ago – to the extent that SMS barely gets a mention in annual reports.

Data overtaking voice revenues signals the demise of voice as the main service and key selling point of mobile network operators. It also points to mobile phones – let’s call them handsets – shifting their primary focus. Voice quality will remain important, but now more a subset of audio quality rather than of connectivity. Sound quality will become a major differentiator as these devices become primary platforms for movies and music.

Contact management, privacy and security will become critical features as the handset becomes the storage device for one’s entire personal life.

Integration with accessories like smartwatches and activity monitors, earphones and earbuds, virtual home assistants and virtual car assistants, will become central to the functionality of these devices. Why? Because the handsets will control everything else? Hardly.

More likely, these gadgets will become an extension of who we are, what we do and where we are. As a result, they must be context aware, and also context compatible. This means they must hand over appropriate functions to appropriate devices at the appropriate time. 

I need to communicate only using my earpiece? The handset must make it so. I have to use gesture control, and therefore some kind of sensor placed on my glasses, collar or wrist? The handset must instantly surrender its centrality.

There are numerous other scenarios and technology examples, many out of the pages of science fiction, that point to the changing role of the “phone”. The one thing that’s obvious is that it will be silly to call it a phone for much longer.

  • Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee and on YouTube
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MTN 5G test gets 520Mbps

MTN and Huawei have launched Africa’s first 5G field trial with an end-to-end Huawei 5G solution.

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The field trial demonstrated a 5G Fixed-Wireless Access (FWA) use case with Huawei’s 5G 28GHz mmWave Customer Premises Equipment (CPE) in a real-world environment in Hatfield Pretoria, South Africa. Speeds of 520Mbps downlink and 77Mbps uplink were attained throughout respectively.

“These 5G trials provide us with an opportunity to future proof our network and prepare it for the evolution of these new generation networks. We have gleaned invaluable insights about the modifications that we need to do on our core, radio and transmission network from these pilots. It is important to note that the transition to 5G is not just a flick of a switch, but it’s a roadmap that requires technical modifications and network architecture changes to ensure that we meet the standards that this technology requires. We are pleased that we are laying the groundwork that will lead to the full realisation of the boundless opportunities that are inherent in the digital world.” says Babak Fouladi, Group Chief Technology & Information Systems Officer, at MTN Group.

Giovanni Chiarelli, Chief Technology and Information Officer for MTN SA said: “Next generation services such as virtual and augmented reality, ultra-high definition video streaming, and cloud gaming require massive capacity and higher user data rates. The use of millimeter-wave spectrum bands is one of the key 5G enabling technologies to deliver the required capacity and massive data rates required for 5G’s Enhanced Mobile Broadband use cases. MTN and Huawei’s joint field trial of the first 5G mmWave Fixed-Wireless Access solution in Africa will also pave the way for a fixed-wireless access solution that is capable of replacing conventional fixed access technologies, such as fibre.”

“Huawei is continuing to invest heavily in innovative 5G technologies”, said Edward Deng, President of Wireless Network Product Line of Huawei. “5G mmWave technology can achieve unprecedented fiber-like speed for mobile broadband access. This trial has shown the capabilities of 5G technology to deliver exceptional user experience for Enhanced Mobile Broadband applications. With customer-centric innovation in mind, Huawei will continue to partner with MTN to deliver best-in-class advanced wireless solutions.”

“We are excited about the potential the technology will bring as well as the potential advancements we will see in the fields of medicine, entertainment and education. MTN has been investing heavily to further improve our network, with the recent “Best in Test” and MyBroadband best network recognition affirming this. With our focus on providing the South Africans with the best customer experience, speedy allocation of spectrum can help bring more of these technologies to our customers,” says Giovanni.

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