Technology is reinventing how we live our lives, and while it me seem like another trend, MARTIN PIENAAR, COO at Mindworx Consulting, cautions every employer and employee to take note that this is a real thing and it is likely to eliminate 60% of the jobs we know today.
Everyone is talking about disruption and disruptors and how technology is reinventing how we live our lives at home and work. And while it may seem like just another trend or catchy business phrase, I caution every employer and employee to take note: this is a real thing! Exponential technologies are likely to eliminate 60% of the jobs we know today and if you don’t get to grips with what this means for your company and how you work, you’re not guaranteed of work in the future – which is closer than you think.
The next industrial revolution is here
Not for the first time are we experiencing a revolution that is threatening jobs and disrupting industries. Just think agricultural revolution, industrial revolution and even more recently in the technology age, how word processors obliterated the typing pool.
The next industrial revolution is here. People connected in real time by mobile phones and billions of connected sensors, are resulting in a revolution driving efficiency and productivity. Devices are getting cheaper, more powerful and more efficient which is pushing the internet into the industrial world. In this world, capital expenditure is giving way to monthly operating costs, where for example, the low cost of cloud computing allows for the growth of greenfields organisations which means more entrepreneurship and resultant innovation.
Companies need to gallup with technology
In this tech-era, companies should measure themselves on their responsiveness, not just the traditional assets and regulatory frameworks that have secured their success in the past.
Competitors of the future will likely not be the same as the past, and they will be faster, cheaper and do it better than you can. There is not an industry unaffected.
Employees need to reinvent themselves too
It’s highly unlikely that businesses of the future will insource all functions. The business model is likely to be a mix of own and outsourced pieces and “employees” will need skills in managing outsourced relationships.
“On-demand” skills must be mixed with full time teams in order to allow companies to rapidly scale up and down based on innovation cycles, but also to ensure they’re constantly resourced with current and best-of-breed skills. In order to stay competitive, companies will need to ensure that their permanent employees stay current too.
Over 53 million Americans are already participating in the part time, “gig” or “on-demand” economy. We expect this to grow over time.
Websites like Freelancer and Upwork (which is not yet active in South Africa) have allowed employers to find skills more easily. These trends will continue. In fact over the decade ending in 2015, the only net growth in staffing in the US market was in the “gig” economy, primarily Uber drivers.
Reskilling for emerging technologies like artificial intelligence/machine learning, big data, virtual and augmented reality, blockchain, robotics and the internet of things will soon be essential. Many of these technologies are coming out of a deceptive phase and becoming disruptive in the unlikeliest of industries. Robots are advising financial services clients, virtual reality is being used to solve pain issues in the medical realm and driverless cars have completed many millions of kilometers in California and Texas.
21st century skills are not about reading, writing and arithmetic
Companies and individuals who want to stay relevant will need to be up to date and competent in many of these technologies. If we carry on providing “broadcast” education rather than training for the attributes required in the 21st century, we are doing our youth, and ourselves, a disservice as they will be incompetent to cope in the workplace.
The qualities of curiosity, initiative, persistence, adaptability, leadership, social and cultural awareness are the basic foundational requirements for success in the new world of work.
And cross-team collaboration, creative thinking and prototyping are going to be the key attributes in a high-speed world.
And when you think that people are also starting to live longer – the current mean lifespan of 67 could well start to reach 100 over the next 2 decades – workers may be forced to work for longer and have to stay up to date with technology changes too.
The good news is that significant opportunities exist to grow skills outside of schools and universities, with massive online open courses (MOOCs) being offered by organisations like MIT, Coursera and iTunesU.
Real proof of a real change
Just in case you’re still not convinced that the disruption trend is here to stay, and will have a significant impact on the world of work, consider the following…
Business messaging service Slack is working on bots that will replace managers’ roles to get updates, follow up on tasks and send information to others. This type of technology will start to erode the roles of middle managers. Expect big improvements in productivity.
Airbnb has bought a blockchain company. The reason is to build a digital reputation system, which makes ratings immutable and could be used on the site to access premium properties, or elsewhere as a form of digital ID (not unlike a credit rating). It’s early days yet, but one gets a sense of how this technology will be used in future.
Many new industries will use people initially, but automate tasks as technology matures. An example is Uber and Lyft investing in self driving cars, Airbnb looking to unlock doors to rented homes using a mobile app (as against a person playing the key giver role), and online concierge services using artificial intelligence to replace humans.
We are living in very exciting times, but they are scary times for those who are not investing in their skills. Short term shedding of jobs is inevitable so standing still it just not an option when it comes to upskilling. But there are lots of new opportunities being created also. Think about how Airbnb and Uber have absorbed excess capacity; imagine when excess human capacity can be economically harnessed, it will create exciting new markets. I hope you’ll be ready.
Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.