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Care service for S8

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Samsung South Africa has introduced a new mobile premium service for the Galaxy S8 and S8+ devices called Samsung Mobile Care (SMC), which offers customers a smooth and convenient repair service with expert care from the people who made the device.

“Your mobile phone is possibly one of the most important technology devices you possess and use daily, it therefore needs to be looked after and maintained properly. This is why we have introduced Samsung Mobile Care exclusively for customers who purchase a Galaxy S8 or S8+ smartphone,” says Craige Fleischer, Director of Integrated Mobility at Samsung South Africa.

SMC is a Service Plan for your Galaxy S8 and S8+ device in the unfortunate event of accidental screen damage. It provides a quick and easy solution that allows you up to two screen repairs in a 24-month period. The Service Plan costs R69.99 per month, with the 1st month being free of charge. Alternatively, customers can purchase the Plan at a discounted fee of only R1 299.00 as a once-off payment for the full duration of the two-year period. We believe that this will offer great value to Galaxy S8 and S8+ customers, says Fleischer. Without the SMC cover which includes two affordable screen repairs over a period of 24months, consumers will run the risk of paying up to R10,000 to have their device fixed.

“Samsung is one of the first global subsidiaries to roll out this service offering and as such leading the way for other markets to empower their customers in taking care of their premium device,” says Fleischer.

“The Samsung Galaxy S8 and S8+ are technologically advanced devices that offer the world’s first infinity borderless display. Samsung decided that it would be fitting to ensure they offer a high level service offering to match the ground-breaking technology that went into the design. This was done in order to ensure that consumers have peace of mind and enjoy the user experience without having to worry about service related issues pertaining to screen repairs. In order to ensure the delivery of reliable and consistent service, our SMC technicians are proficiently trained to ensure our customers can continue to enjoy their handsets.”

The SMC Service Plan provides quick and easy assistance. After the one month free trial customers who wish to extend the service plan can log their details onto the Samsung Rewards App which can be downloaded from the Google Play Store or the Samsung App Store and a dedicated Samsung agent will be ready to assist. Alternatively they can contact the SMC contact centre on 0861 888 003 or email info@samsungmobilecare.co.za.

The most valuable benefit of SMC is that customers can be assured they will receive the best repair service for their Galaxy S8 and S8+ from knowledgeable, highly trained and accredited technicians at Samsung. Furthermore, with every phone repair, Samsung conducts a standard battery test and if the battery’s power functionality is found to be less than 80%, the company will replace it without the customer paying additional fees.

SMC is customer specific and non-transferable. Should the original device no longer belong to the original owner then the SMC benefit is not valid. Proof of Purchase for your Galaxy S8 or S8+ is required for an SMC incident to be valid and for the repair process to commence.

“The SMC Service Plan is only available from Samsung on the Rewards programme. With Samsung Mobile Care you can unbox your phone with peace of mind and know that in the event of accidental screen damage, Samsung will solve the problem,” Fleischer concludes.

 

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Samsung unfolds the future

At the #Unpacked launch, Samsung delivered the world’s first foldable phone from a major brand. ARTHUR GOLDSTUCK tried it out.

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Everything that could be known about the new Samsung Galaxy S10 range, launched on Wednesday in San Francisco, seems to have been known before the event.

Most predictions were spot-on, including those in Gadget (see our preview here), thanks to a series of leaks so large, they competed with the hole an iceberg made in the Titanic.

The big surprise was that there was a big surprise. While it was widely expected that Samsung would announce a foldable phone, few predicted what would emerge from that announcement. About the only thing that was guessed right was the name: Galaxy Fold.

The real surprise was the versatility of the foldable phone, and the fact that units were available at the launch. During the Johannesburg event, at which the San Francisco launch was streamed live, small groups of media took turns to enter a private Fold viewing area where photos were banned, personal phones had to be handed in, and the Fold could be tried out under close supervision.

The first impression is of a compact smartphone with a relatively small screen on the front – it measures 4.6-inches – and a second layer of phone at the back. With a click of a button, the phone folds out to reveal a 7.3-inch inside screen – the equivalent of a mini tablet.

The fold itself is based on a sophisticated hinge design that probably took more engineering than the foldable display. The result is a large screen with no visible seam.

The device introduces the concept of “app continuity”, which means an app can be opened on the front and, in mid-use, if the handset is folded open, continue on the inside from where the user left off on the front. The difference is that the app will the have far more space for viewing or other activity.

Click here to read about the app experience on the inside of the Fold.

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Password managers don’t protect you from hackers

Using a password manager to protect yourself online? Research reveals serious weaknesses…

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Top password manager products have fundamental flaws that expose the data they are designed to protect, rendering them no more secure than saving passwords in a text file, according to a new study by researchers at Independent Security Evaluators (ISE).

“100 percent of the products that ISE analyzed failed to provide the security to safeguard a user’s passwords as advertised,” says ISE CEO Stephen Bono. “Although password managers provide some utility for storing login/passwords and limit password reuse, these applications are a vulnerable target for the mass collection of this data through malicious hacking campaigns.”

In the new report titled “Under the Hood of Secrets Management,” ISE researchers revealed serious weaknesses with top password managers: 1Password, Dashlane, KeePass and LastPass.  ISE examined the underlying functionality of these products on Windows 10 to understand how users’ secrets are stored even when the password manager is locked. More than 60 million individuals 93,000 businesses worldwide rely on password managers. Click here for a copy of the report.

Password managers are marketed as a solution to eliminate the security risks of storing passwords or secrets for applications and browsers in plain text documents. Having previously examined these and other password managers, ISE researchers expected an improved level of security standards preventing malicious credential extraction. Instead ISE found just the opposite. 

Click here to read the findings from the report.

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