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BYOD now for all

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The BYOD evolution demands that organisations need to properly control information. This has resulted in a greater focus on implementing management tools that provide IT executives with the control they need, says CHARLENE MUNILALL of Huawei.

With the whole bring-your-own-device (BYOD) debate largely settled through generally widespread adoption of the concept within the enterprise market, many organisations face the question: what now?

This can be a daunting prospect for companies not prepared for a world in which they have to accept that they have only nominal control over corporate information. The focus therefore needs to shift to what can be controlled, and what to do in the event that physical control is lost.

This latter scenario is one that exposes organisations to all manner of threats to the security of corporate information that extend well beyond passwords and financial data. Legislation like the Protection of Personal Information Act places increasingly onerous demands on companies to protect the information of customers and individuals.

What this calls for is the seemingly impossible task of knowing what information is contained on a device, where that device is at any given moment, and in whose possession it is.

The certainty that an IT executive would previously handover the security of information can be had if a suitably secure and reliable mobile device management (MDM) tool is used to administer the multitude of devices now used to access corporate information.

Both the functionality and security of these types of systems have matured with tremendous speed as BYOD has been more widely adopted.

So much so that enterprises have the same line of sight as if the device and information were contained within the enterprise network.

And largely because the leading MDM tools never allow the information to physically reside on the mobile device. This functionality has been facilitated by cloud-based services that provide ease of access without breaking the corporate network-mobile device barriers.

In instances where corporate information is stored on a device, the MDM should at the very least also provide a sandbox environment that provides a clear separation between corporate and personal information.

To ensure true peace of mind, however, requires that any connections to the enterprise system is sufficiently encrypted to provide the necessary levels of security. In addition, such connections should be secured with protection against viruses and the legion of vulnerabilities that corporate networks are subjected to.

Leading MDM tools come to the fore in protecting companies in the unfortunate eventuality of a device being lost or compromised.

While remote access and wiping of critical information is at the forefront of this type of functionality, geolocation services is as important in apprehending culprits or at the very least recovering lost or stolen devices.

With these types of tools and functionality readily available from leading vendors such as Huawei, IT executives have a greater degree of certainty over the security of their information in this era of constant mobility and demand for access at all times, from anywhere.

* Charlene Munilall, General Manager, Huawei Consumer Business Group, South Africa

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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