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Big Data can help save the world

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Statistics and analysis may sound dull but now big data is being roped into saving lives in the humanitarian hellholes of the world, writes ARTHUR GOLDSTUCK.

Once, it was a national park. Now, a vast area of Bangladesh has been turned into a sprawling refugee camp. Hundred of thousands of Rohingya people have poured across the border from Myanmar in recent months, forced out of their homes by a brutal army crackdown.

The vicious persecution aims at eradicating a Muslim presence from the primarily Buddhist country of Myanmar. Thousands have been killed for no other reason than being part of a community. Aside from the Rohingya themselves, the brunt of the anguish has been borne by Bangladesh, which has welcomed the refugees into a country that can barely cope with its own problems.

Aid workers have poured in from around the world to help. But that has sometimes only added to the confusion.

“How do you deal with an emergency in the chaos of a million people milling around?” asked Leonard Doyle, head of media and communications for the United Nations Migration Agency. “International and local agencies go piling in, installing tube wells next to water points that are contaminated. That’s not smart.

“Our role is to coordinate the response, which is a massive a challenge given that everyone is doing what they want. We have feedback channels and information points to help coordinate such disasters, but when information is collected out in the field where there is no Internet connectivity, and only submitted a few days later, it does not have the immediacy or urgency that is needed.”

The Agency finally turned to big data – the science of collecting and analysing large amounts of data, and using it for better decision-making. It developed an online platform to receive the information, as well as a software tool people could carry on their phones to collect and submit information.

“It’s a very simple app that allows people to log information and upload it to a response team, and view it on a mini-dashboard with quick statistics of all the feedback collected. It is easy to synchronise with a community response map, and data can be exported from platform and shared with other agencies via PDF and Excel, live data and infographics.

“It’s a very simple tool to collect information for every actor in the field. Now, information coming from these desperate people gets quickly fed into system. So, for example, if someone finds a boy who has lost his parents, and inputs that information, it creates a response procedure that ensures the boy us looked after immediately. We need better ways of getting aid to people, and this is one way.”

Doyle was speaking at the SAS Analytics Experience 2017 conference in Amsterdam, an event that draws both on 40 years of pioneering data science at the SAS Institute and on some of the most current case studies and strategies for turning data into decisions. Addressing humanitarian crises and human problems was a strong theme at the conference.

“The human being and mathematics are merging,” said Jon Briggs, the BBC broadcaster who also happens to be the British male voice of the iPhone voice assistant, Siri. Chairing the conference, he issued a powerful warning:  “The danger in relying purely on statistics is that it can have the effect of dehumanising what is often a very human tragedy.”

However, he pointed out that the work of the UN Migration Agency showed how data could save lives on global migratory routes. Also known as the International Organization for Migration (IOM), the body is currently dealing with 65-million displaced persons, 21-million refugees, and 41-million people displaced in their own countries. Almost a third of this latter group is in Africa. In one month in the DRC alone, 1.5-million people were displaced.

“These folks are the wretched of the earth,” said Doyle. “Already the human traffickers, sex exploiters, human slavers, are there. The vultures are circling. As these people become exploited and enslaved, there is an enormous danger of radicalisation. Yet, much of the suffering is unnecessary.

“These man made disasters may feel distant on our TV screens, but they have a habit of coming close to us. You have in your hands and brains and pockets many of the tools that could enormously help in dealing with the humanitarian issue.”

The message was reiterated by a member of the Dutch royal family, Pieter-Christiaan Michiel, Prince of Orange-Nassau, van Vollenhoven, who is also vice chairman of the board of the Dutch Red Cross.

“I believe big data can make the world better, more humanitarian and smarter,” he declared.

That was the thinking behind the creation by the Dutch Red Cross of a data unit called 510 Global, named for the 510-million square kilometres that make up the surface of the earth.

It is described as a “dedicated hybrid team of data scientists and information managers and researchers who apply their skills across humanitarian activities with Big Data”.

“From visualising and communicating information through interactive dashboards, maps and infographics, our team collects, collates and analyses big data, extracting insights and translating them into data-driven decisions, positively impacting humanitarian aid,” the organisaton says.

Prince Pieter-Christiaan presented a case study that is still raw in the memories of the Dutch: the devastation of the Netherlands territory of Sint Maarten in the Caribbean by last month’s Hurricane Irma. More than 7 out of 10 buildings were damaged or destroyed. The relief operations were a nightmare for aid organisations, the military and government.

The 510 Global team was tasked with both preparing data before the hurricane hit, and assessing the damage afterwards.

“We worked with Google, which was able to predict the path of hurricane, and first responders were able to share information via Google Maps. We knew the hurricane would hit the island, but we wanted to create an accurate picture of where people lived and map the houses on islands.

“We used satellite data to count houses and see where the roads are to reach them. A lot of illegal immigrants were living and working on the island, living in makeshift buildings. We used crowdsourcing to find how many unregistered buildings there were, and that map was used for the rescue operation.

“We used drones for damage assessment, and volunteers used satellite data to map and colour code the most devastated areas, to focus relief operations. We also used that for the recovery, to see how many roofs were needed for makeshift buildings.”

That still left aid workers scrambling for resources on the ground, but it helped divert these to where they were needed most.

The prince pointed out that the Dutch Red Cross was 150 years old, but was now spearheading the concept of smart aid. However, this was no luxury.

“We have a $25-billion budget, but a $35-billion need. There’s a big gap. We are always short of money. Smart aid pinpoints our smart responders, allowing them to be much more effective by seeing where the relief effort is needed most.”

  • Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee and on YouTube.

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Samsung in lock-step with its rivals?

Tonight Samsung will kick off the next round in the smartphone wars with the S10 range, writes ARTHUR GOLDSTUCK.

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When Samsung unveils the new S10 smartphone at an event in San Francisco today, it will mark the beginning of the 2019 round of World War S. That stands for smartphone wars, although Samsung would like it to be all about the S.

Ever since the launch of the Samsung Galaxy S4 in 2013, Samsung has held both technology and thought leadership in the handset world. Back then, Apple’s iPhone 5 was the last device from the American manufacturer that could lay claim to being the best smartphone in the world. With the 2013 launch of the iPhone 5s, Apple entered an era of incremental improvement, playing catch-up, and succumbing to market trends driven by its competitors.

Six years later, Samsung is fighting off the same threat. Its Chinese rival, Huawei, suddenly wrested away leadership in the past year, with the P20 Pro and Mate 20 Pro regarded as at last equal to the Samsung Galaxy S9 Plus and Galaxy Note 9 – if not superior. Certainly, from a cost perspective, Huawei took the lead with its more competitive prices, and therefore more value for money.

Huawei also succeeded where Apple failed: introducing more economical versions of its flagship phones. The iPhone 5c, SE and XR have all been disappointments in the sales department, mainly because the price difference was not massive enough to attract lower-income users. In contrast, the Lite editions of the Huawei P9, P10 and P20 have been huge successes, especially in South Africa.

Today, for the first time in half a decade, Samsung goes into battle on a field laid out by its competitors. It is expected to launch the Galaxy S10 Plus, S10 and S10 e, with the latter being the Samsung answer to the strategy of the iPhone XR and Huawei P20 Lite.

Does this mean Samsung is now in lock-step with its rivals, focused on matching their strategies rather than running ahead of them?

It may seem that way, but Samsung has a few tricks up its electronic sleeve. For example, it is possible it will use the S10 launch to announce its coming range of foldable phones, expected to be called the Galaxy X, Galaxy F, Galaxy Fold or Galaxy Flex. It previewed the technology at a developer conference in San Francisco last November, and this will be the ideal moment to reclaim technology leadership by going into production with foldables – even if the S10 range itself does not shoot out the lights.

However, the S10 handsets will look very different to their predecessors. First, before switching on the phone, they will be notable by the introduction of what is being called the punch-hole display, which breaks away from the current trend of having a notch at the top of the phone to house front-facing cameras and speakers. Instead, the punch-hole is a single round cut-out that will contain the front camera. It is the key element of Samsung’s “Infinity O” display – the O represents the punchhole – which will be the first truly edge-to-edge display, on the sides and top.

The S10 range will use the new Samsung user interface, One UI, also unveiled at the developer conference. It replaces the previous “skin”, unimaginatively called the Samsung Experience, to introduce a strong new interface brand.

One UI went live on the Note 8 last month, giving us a foretaste, and giving Samsung a chance to iron out the bugs in the field. It is a less cluttered interface, addressing one of the biggest complaints about most manufacturer skins. Only Nokia and Google Pixel handsets offer pure Android in the local market, but One UI is Samsung’s best compromise yet.

It introduces a new interaction area, in the bottom half, reachable with the thumb, with a viewing area at the top, allowing the user to work one-handed on the bottom area while still having apps or related content visible above. One UI also improves gesture navigation – the phone picks up hand movements without being touched – and notification management.

The S10 range will be the first phones to feature the latest Qualcomm Snapdragon 855 chip, at least for the South African and American markets. That makes it 5G compatible, for when this next generation of mobile broadband becomes available in these markets.

They will also be the first phones to feature Wi-Fi 6, the next generation of the Wi-Fi mobile wireless standard. It will perform better in congested areas, and data transfer will be up to 40% faster than the previous generation.

The phones will be the first to use ultrasound for fingerprint detection. If Samsung gets it right, this will make it the fastest in-screen fingerprint sensor on the market, and allows for a little leeway if one pushes the finger down slightly outside the fingerprint reader surface. It does mean, however, that screen protectors will have to be redesigned to avoid blocking the detection.

Not enough firsts? There are a few more.

Most notably, it will be the first phone range to feature 1 Terabyte (TB) storage – that’s a thousand Gigabytes (GB) – at least for the top-of-the-range devices. Samsung last month announced that it would be the first manufacturer to make 1TB built-in onboard flash storage. Today, it will deploy this massive advantage as it once again weaponises its technology in the fight for smartphone domination.

  • Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter and Instagram on @art2gee

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IoT set to improve authentication

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By Sherry Zameer, Senior Vice President, Internet of Things Solutions for CISMEA region at Gemalto

As it rapidly approaches maturity, the Internet of Things (IoT) is set to continue a transformational trajectory, introducing new efficiencies in multiple fields by allowing measurement and analysis on a scale that has never been possible before. From agriculture to logistics, from retail to hospitality, from traffic to health, from the home to the office, the applications for monitoring ”things” are limited only by the imagination.

And South African (and African) businesses are showing abundant imagination in their practical deployments of IoT solutions in multiple settings, creating a better tomorrow through almost universal measurement and the introduction of new levels of convenience – including how to access locations, devices and services securely.

Any company, whether South African or international, should bear in mind that understanding consumer expectations can be the key to unlocking the full potential of IoT devices and related smart services.

According to Gemalto’s latest Connected Living study, improving the way consumers authenticate themselves to services is one of the most anticipated benefits of IoT, highlighting a desire for a more seamless and secure IoT experience.

Consumers are interested in advanced ways of authenticating themselves through automatic (based on behavioral patterns) or biometric techniques, lessening the need to have to intervene manually, all in the name of a much more streamlined authentication process. Smartphone manufacturers like Apple and Samsung have already placed fingerprint and facial recognition high on the agenda. There is also a widespread positive sentiment towards IoT’s potential for improving the quality of home life through connected, smart appliances.

Personalised services is something else that wins consumers over. In fact, a fluid, personalised and unified experience with continuity of services, together with security and privacy, is critical for the successful implementation of any technology.

And those types of services are today quite possible. With everything being connected – from small gadgets to digital solutions for large enterprises – IoT is no longer just a buzzword. That much is clear in a piece from Vodacom IoT managing executive Deon Liebenberg. Writing for IOL Online, Liebenberg provides insight into the sheer range of applications for IoT: the 20 use cases he cites range from the obvious, like transport and logistics, to the connected home and wearables; he even suggests tagging pets with IoT transmitters, for those who always need to know the whereabouts of the family cat.

Low-cost tags fitted to cats, dogs, lamp posts, shipping containers or other items are just one part of the puzzle, however. There are other two pieces; arguably the most complex part is the availability of communication networks in areas where there aren’t any WiFi networks, or indeed, anything else.

And that’s where the bigger takeaway from Liebenberg’s piece and other IoT trends articles becomes apparent. The communication networks are there, as are those tags: dedicated IoT networks (like LoraWAN, SigFox and narrowband IoT) are all available in South Africa.

So, too, is the third and final essential component. Software which is able to process the data generated by the tag and transmitted over the IoT network and into the internet. In this regard, there’s no shortage of solutions available from cloud providers like AWS and Azure; electronics giant Siemens, too, is in on the action, having recently launched a new cloud-based IoT operating system to develop applications and services for process industries, including oil and gas and water management.

This combination means it is quite possible right now to enable just about any use case. Business owners, who will know best how IoT can add value in their organisation, can now see their ideas becoming reality. Most crucial of all, IoT solutions delivering new levels of efficiency and convenience are not only possible, they are able to be offered with the simple and effective security that will drive consumer acceptance.

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