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Big Data can help save the world

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Statistics and analysis may sound dull but now big data is being roped into saving lives in the humanitarian hellholes of the world, writes ARTHUR GOLDSTUCK.

Once, it was a national park. Now, a vast area of Bangladesh has been turned into a sprawling refugee camp. Hundred of thousands of Rohingya people have poured across the border from Myanmar in recent months, forced out of their homes by a brutal army crackdown.

The vicious persecution aims at eradicating a Muslim presence from the primarily Buddhist country of Myanmar. Thousands have been killed for no other reason than being part of a community. Aside from the Rohingya themselves, the brunt of the anguish has been borne by Bangladesh, which has welcomed the refugees into a country that can barely cope with its own problems.

Aid workers have poured in from around the world to help. But that has sometimes only added to the confusion.

“How do you deal with an emergency in the chaos of a million people milling around?” asked Leonard Doyle, head of media and communications for the United Nations Migration Agency. “International and local agencies go piling in, installing tube wells next to water points that are contaminated. That’s not smart.

“Our role is to coordinate the response, which is a massive a challenge given that everyone is doing what they want. We have feedback channels and information points to help coordinate such disasters, but when information is collected out in the field where there is no Internet connectivity, and only submitted a few days later, it does not have the immediacy or urgency that is needed.”

The Agency finally turned to big data – the science of collecting and analysing large amounts of data, and using it for better decision-making. It developed an online platform to receive the information, as well as a software tool people could carry on their phones to collect and submit information.

“It’s a very simple app that allows people to log information and upload it to a response team, and view it on a mini-dashboard with quick statistics of all the feedback collected. It is easy to synchronise with a community response map, and data can be exported from platform and shared with other agencies via PDF and Excel, live data and infographics.

“It’s a very simple tool to collect information for every actor in the field. Now, information coming from these desperate people gets quickly fed into system. So, for example, if someone finds a boy who has lost his parents, and inputs that information, it creates a response procedure that ensures the boy us looked after immediately. We need better ways of getting aid to people, and this is one way.”

Doyle was speaking at the SAS Analytics Experience 2017 conference in Amsterdam, an event that draws both on 40 years of pioneering data science at the SAS Institute and on some of the most current case studies and strategies for turning data into decisions. Addressing humanitarian crises and human problems was a strong theme at the conference.

“The human being and mathematics are merging,” said Jon Briggs, the BBC broadcaster who also happens to be the British male voice of the iPhone voice assistant, Siri. Chairing the conference, he issued a powerful warning:  “The danger in relying purely on statistics is that it can have the effect of dehumanising what is often a very human tragedy.”

However, he pointed out that the work of the UN Migration Agency showed how data could save lives on global migratory routes. Also known as the International Organization for Migration (IOM), the body is currently dealing with 65-million displaced persons, 21-million refugees, and 41-million people displaced in their own countries. Almost a third of this latter group is in Africa. In one month in the DRC alone, 1.5-million people were displaced.

“These folks are the wretched of the earth,” said Doyle. “Already the human traffickers, sex exploiters, human slavers, are there. The vultures are circling. As these people become exploited and enslaved, there is an enormous danger of radicalisation. Yet, much of the suffering is unnecessary.

“These man made disasters may feel distant on our TV screens, but they have a habit of coming close to us. You have in your hands and brains and pockets many of the tools that could enormously help in dealing with the humanitarian issue.”

The message was reiterated by a member of the Dutch royal family, Pieter-Christiaan Michiel, Prince of Orange-Nassau, van Vollenhoven, who is also vice chairman of the board of the Dutch Red Cross.

“I believe big data can make the world better, more humanitarian and smarter,” he declared.

That was the thinking behind the creation by the Dutch Red Cross of a data unit called 510 Global, named for the 510-million square kilometres that make up the surface of the earth.

It is described as a “dedicated hybrid team of data scientists and information managers and researchers who apply their skills across humanitarian activities with Big Data”.

“From visualising and communicating information through interactive dashboards, maps and infographics, our team collects, collates and analyses big data, extracting insights and translating them into data-driven decisions, positively impacting humanitarian aid,” the organisaton says.

Prince Pieter-Christiaan presented a case study that is still raw in the memories of the Dutch: the devastation of the Netherlands territory of Sint Maarten in the Caribbean by last month’s Hurricane Irma. More than 7 out of 10 buildings were damaged or destroyed. The relief operations were a nightmare for aid organisations, the military and government.

The 510 Global team was tasked with both preparing data before the hurricane hit, and assessing the damage afterwards.

“We worked with Google, which was able to predict the path of hurricane, and first responders were able to share information via Google Maps. We knew the hurricane would hit the island, but we wanted to create an accurate picture of where people lived and map the houses on islands.

“We used satellite data to count houses and see where the roads are to reach them. A lot of illegal immigrants were living and working on the island, living in makeshift buildings. We used crowdsourcing to find how many unregistered buildings there were, and that map was used for the rescue operation.

“We used drones for damage assessment, and volunteers used satellite data to map and colour code the most devastated areas, to focus relief operations. We also used that for the recovery, to see how many roofs were needed for makeshift buildings.”

That still left aid workers scrambling for resources on the ground, but it helped divert these to where they were needed most.

The prince pointed out that the Dutch Red Cross was 150 years old, but was now spearheading the concept of smart aid. However, this was no luxury.

“We have a $25-billion budget, but a $35-billion need. There’s a big gap. We are always short of money. Smart aid pinpoints our smart responders, allowing them to be much more effective by seeing where the relief effort is needed most.”

  • Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee and on YouTube.

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AppDate: Prepare for space

In this week’s AppDate, SEAN BACHER highlights Space Nation Navigator, Hitman Sniper, Snake Mask, Memrise, WhatsApp Web, and Carrot Weather.

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Space Nation Navigator

Space Nation Navigator is a bit of a strange app. It is part game, part exercise and part educational. On the game side, users have to navigate the Mars Rover, put the International Space Station back into orbit or move their Martians to safety before a sand storm hits Mars. When it comes to exercise, Space Nation Navigator provides users with a range of exercises and Yoga videos to prepare them for space travel and working in an anti-gravity environment. The education aspect teaches users about the planets, and star constellations, and then offers quizzes on what has been taught.

Platform: Android and iOS

Cost: A free download.

Stockists: Visit the store linked to your device.

 

Memrise

Memrise takes a new approach to help people learn new languages. Instead of providing a user with random phrases and words to memorise, the app connects you with a person already fluent in the language you want to learn. In turn, the person you are speaking to wants to learn the language in which you are fluent. Once your profile is filled out and languages selected, it connects you with people around the world who are interested in your language, and then allows you to chat with them in real-time. Memrise also lets one learn new languages through games, chatbots and grammarbots that help with spelling, tenses and pronunciations.

Platform: Android and iOS

Cost: A free download.

Stockists: Visit the store linked to your device.

 

Hitman Sniper

Hitman Sniper is loosely based on the Agent 47 movie released a few years ago. The game offers players the ability to hone their shooting skills through a range of training courses and, once they think they are ready, they can start taking out the bad guys. Things start off easy enough, but they get more and more difficult as one progresses through the 150 missions on offer. One will also have to upgrade various gun components, like scopes, magazine capacities and silencers, to make the missions a little easier. Hitman Sniper lets users buy 16 to tackle each of the missions – either with real money or via the points accumulated by completing missions. Money and points can also be used to upgrade firearms.

Platform: Android and iOS

Cost: R7 – with a range of in-app purchases.

Stockists: Visit the store linked to your device.

 

Snake Mask

The iconic Snake game that was preinstalled on most older Nokia phones has had a complete make-over. It now uses Facebook’s AR technology, meaning that you have to navigate the snake around obstacles in your home or office, all the while collecting coins and stars that change the snake’s speed and length. Unfortunately, Snake Mask is only available on Nokia’s new range of smartphones. However, it should not take long before it slithers onto other devices.

 

Platform: New Nokia smartphones running Android.

Cost: Free to use through the Facebook app installed on the device.

Stockists: Available through the Facebook app.

 

WhatsApp Web

Although this is by no means a new app, it is an extremely useful one, and one that not many people know about. Tapping out WhatsApps on your phone is easy enough, but thanks to WhatsApp Web it can be even easier. Open the WhatApp Web page under WhatsApp and you will see a QR code. Scan this code through WhatsApp on your mobile and you will be shown a replica of what you would normally see on your phone. You can then type and reply to messages using your computer instead of having to stop everything and unlock your phone every time a message comes through. WhatsApp Web is great if you share your computer with other people as it automatically disconnects when the browser is closed. However WhatsApp also offers an app that when installed will stay connected to your phone unless you manually remove it.

 

Platform: Any up-to-date Internet browser

Cost: Free to use and install

Stockists: Visit www.WhatsApp.com

 

Carrot Weather

There are thousands of weather apps on the Internet these days and all of them do the same thing – inform you of the weather in your area. However, Carrot Weather has taken what is just another app and turned it into something fun. By fun, I mean sarcastic, rude and completely politically incorrect. A user starts off by selecting religious and political views. It then asks about personality, ranging from friendly to homicidal to overkill – which includes profanity. So, for instance, instead of waking up to to the standard partly cloudy forecast, Carrot Weather will display something like: “It’s only partly sunny, the sun is a total effing failure.” It also has a range of insults that it throws at you whenever you open the app – some of them downright insulting, so it is definitely not for those who are easily offended. The app’s user interface is very simple, displaying a week’s daily forecast and hourly forecasts for the day selected.

Platform: Android and iOS

Cost: Free to download but with adverts. The premium, advert free version costs R12 per month.

Stockists: Visit the store linked to your device.

* Sean Bacher is editor of Gadget.co.za. Follow him on Twitter on @SeanBacher

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SA Start-up reinvents PABX

For any South African business, the idea of setting up or changing a telephonic switchboard system is the stuff of nightmares. Dealing with expensive hardware and hearing things like QSIG and VOIP is not what you’d call exciting.But now there is an app.

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Enter BuzzBox (www.buzzboxcloud.co.za), a web-based telephone switchboard that is aimed at small and medium sized businesses wanting to take the hassle and cost out of the company switchboard. Whether you are a small one-man operation or a larger organisation with staff working remotely, BuzzBox is the best switchboard solution.

What sets BuzzBox apart from anything else on the market is its easy-to-use dashboard. It puts you in control of everything from picking your phone number to setting up voice prompts and managing your business-hours schedule.

BuzzBox was developed when the startup behind it, Jini-Guru, needed such a service for its own use across multiple continents. “When we started Jini-Guru we could not find a seamless online process that would allow us to set up a full web-based switchboard, so we decided to build one for ourselves,” says Mike Smits, Director at Jini-Guru.

He says a lot of startups today are tech savvy and know how to use apps and the services that go with it. “It’s the uberisation of services and its driving demand for instant service activation.”

BuzzBox works as an app on both iOS and Android but users wanting a desk phone option can choose from a variety of devices on offer or use their existing VOIP phones.

Setting up a BuzzBox account takes 5 minutes. During registration your FICA documents are uploaded [ID and proof or residence] and you get to pick your phone number before the account is created. Companies that want to keep an existing number can do so too.

The real magic happens when you log on to the BuzzBox Dashboard. The main screen displays a summary of statistics for your account while the left-hand menu provides you quick access to various configuration settings and reports.

Setting up new extensions or external numbers is done with a few clicks and you can even set up various departments which is a great way to route a call to various people in a department, like sales or support.

The intuitive user interface also makes it easy to set up hold-music and voice prompts. You can add voice prompts by recording them straight to your phone, just make sure you use a clear voice with quiet surroundings for the best customer experience.

One of the main features of BuzzBox is its call recording feature that allows an organisation to record calls for legislative purposes, such as a lawyer, or for customer service purposes such as support. Recordings are stored securely online, and you have the ability to download recordings for playback. Companies can opt-in for this service and it’s free to use. Recordings are stored online and are fully encrypted so only you can listen to, or download them. Storage costs R1 for every 1000 minutes of stored recordings.

Other features include call forwarding and scheduling. The latter allows you to set office hours for your organisation which will divert calls to an after-hours messaging service. You also have the option to enable routing to an employee who is on call after hours.

BuzzBox also has a reseller program for companies wanting to offer this as a switchboard solution to their existing customers.

The costs for this service is R89 p/m for the first phone number which includes your first extension for free. Thereafter you’ll pay R89p/m per extension. Calls between extensions are free but you pay per second for all outgoing phone calls. More info on pricing can be found here: https://buzzboxcloud.co.za/pricing/

BuzzBox is offering a Launch promotion where they are offering the first line and extension free for 12 months. Only pay for calls. Use promo code “feoifyaa” during sign-up to apply your discount.

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