Companies in Europe, Middle East and Africa expect IT optimisation and competitive advantage to be the main benefits of digital transformation, according to a new report from F5 Networks, the 2018 State of Application Delivery (SOAD) report.
Now in its fourth year, the report shows how the growing influence of multi-cloud deployments are helping EMEA organisations better optimise apps, automate and embrace digital transformation. It also highlights the most up-to-date operational and security challenges associated with this shift.
“More than ever before, EMEA is heavily focused on building the foundation necessary for application-driven digital transformation. As a result, many are moving toward multi-cloud environments that will enable them to pioneer platforms for competitive differentiation and innovation in the digital economy,” said Martin Walshaw, senior systems engineer at F5.
Digital transformation inspires new architectures and IT optimisation initiatives
According to SOAD 2018, IT optimisation is the number one benefit expected from digital transformation efforts in EMEA (69 percent of respondents). Competitive advantage came second, with 59 percent, and business process optimisation was a close third, with 46 percent.
Realising these benefits entail a combination of cloud, new app architectures, and IT automation.
Over half (57 percent) of respondents indicated they are employing automation and orchestration of IT because of digital transformation. Almost half (48 percent) are moving to deliver apps from a public cloud, and 48 percent are changing how they develop those applications. Forty-three percent said digital transformation has prompted the exploration of new app architectures involving containers and micro-services.
The multi-cloud challenge
According to SOAD 2018, 54 percent of respondents determine which cloud is best for each application on a case-by-case basis. This is fuelling an uptick in multi-cloud environments, with 75 percent of respondents claiming to use multiple cloud providers.
As ever, security remains a key concern in the cloud. In EMEA, applying consistent security policies across all company applications was deemed to be the “most challenging or frustrating” aspect of managing multi-cloud environments (42 percent). Thirty-nine percent believe the biggest challenge is protecting applications from existing and emerging threats. SOAD 2018 concludes that this has led to an increase in organisations deploying Web Application Firewalls (WAFs), with 61 percent now using the technology to protect their applications.
“As applications drive business, organisations make IT decisions based on the needs of the app, leading many to leverage multiple cloud platforms,” explained Walshaw.
“While multi-cloud environments offer many benefits in terms of speed, scale and flexibility, challenges include providing consistent security across clouds, protecting apps from a variety of threats, and gaining visibility into application health.”
Application services are the gateways to the future
On average, SOAD reported that organisations in EMEA leverage 15 different application services to keep their apps fast, safe and available.
Security is still regarded as the most important application service in EMEA (44 percent, compared to 39 percent globally). Interestingly, as IT organisations prepare for the digital economy, gateway services are starting to emerge as a ‘must-have’. The top gateway services in EMEA relate to the Internet of Things (34 percent), SDN (32 percent), API (32 percent) and HTTP/2 (28 percent).
Key app service security challenges include the increasing sophistication of attacks (42 percent), employees underestimating the impact of not following security policies (41 percent), the increasing complexity of security solutions (29 percent), mobile app security (35 percent) and lack of IT security skills (28 percent).
“By embracing modern application architectures, cloud models and a wide diversity of devices, EMEA organisations are striving to capitalise on the digital economy,” said Walshaw.
“The deployment plans for gateways clearly show that respondents are putting in place the technologies and tools they need to confidently move forward into an increasingly digital future.”
Automation and orchestration: Full steam ahead
Across EMEA, IT departments are embracing programmability and standardisation within their automation and orchestration environments. Three in four (75 percent) of respondents declare the use of automation in the operation of IT infrastructure to be “somewhat” or “very” important. The majority (72 percent) are using automation to realise leaner IT with the goal of reducing OpEx, while nearly half (48 percent) are looking to scale to meet demand.
“With pressure from Dev and Ops mounting, thanks to increasing use of containers and adoption of cloud, traditional IT is embracing programmability to enable the automation and orchestration required to succeed,” Walshaw added.
“However, organisations seeking to optimise IT through automation and orchestration need to standardise before speeding ahead.”
Samsung unleashes the beast
Most new smartphone releases of the past few years have been like cat-and-mouse games with consumers and each other. It has been as if morsels of cheese are thrown into the box to make it more interesting: a little extra camera here, a little more battery there, and incremental changes to size, speed (more) and weight (less). Each change moves the needle of innovation ever-so-slightly. Until we find ourselves, a few years later, with a handset that is revolutionary compared to six years ago, but an anti-climax relative to six months before.
And then came Samsung. Probably stung by the “incremental improvement” phrase that has become almost a cliché about new Galaxy devices, the Korean giant chose to unleash a beast last week.
The new Galaxy Note 9 is not only the biggest smartphone Samsung has ever released, but one of the biggest flagship handsets that can still be called a phone. With a 6.4” display, it suddenly competes with mini-tablets and gaming consoles, among other devices that had previously faced little contest from handsets.
It offers almost ever cutting edge introduced to the Galaxy S9 and S9+ smartphones earlier this year, including the market-leading f1.5 aperture lens, and an f2.4. telephoto lens, each weighing in at 12 Megapixels. The front lens is equally impressive, with an f1.7 aperture – first introduced on the Note 8 as the widest yet on a selfie camera.
So far, so S9. However, the Note range has always been set apart by its S Pen stylus, and each edition has added new features. Born as a mere pen that writes on screens, it evolved through the likes of pressure sensitivity, allowing for artistic expression, and cut-and-paste text with translation-on-the-fly.
(Click here or below to read more about the Samsung Galaxy S Pen stylus) Samsung Galaxy S9 Features)
SA ride permit system ‘broken’
Despite the amendments to the National Land Transport Act, ALON LITS, General Manager, Uber in Sub Saharan Africa, believes that many premature given that the necessary, well-functioning systems and processes are not yet in place to make these regulatory changes viable.
The spirit and intention of the amendments to the National Land Transport Act No 5 (NLTA), 2009 put forward by the Ministry of Transport are to be commended. It is especially pleasing that these amendments include ridesharing and e-hailing operators and drivers as legitimate participants in the country’s public transport system, which point to government’s willingness to embrace the changes and innovation taking place in the country’s transport industry.
However, there are aspects of the proposed amendments that are, at best, premature given that the necessary, well-functioning systems and processes are not yet in place to make these regulatory changes viable.
Of particular concern are the significant financial penalties that will need to be paid by ridesharing and e-hailing companies whose independent operators are found to be transporting passengers without a legal permit issued by the relevant local authority. These fines can be as high as R100 000 per driver operating without a permit. Apart from being an excessive penalty it is grossly unfair given that a large number of local authorities don’t yet have functioning permit issuing systems and processes in place.
The truth is that the operating permit issuance system in South Africa is effectively broken. The application and issuance processes for operating licenses are fundamentally flawed and subject to extensive delays, sometimes over a year in length. This situation is exacerbated by the fact that it is very difficult for applicants whose permit applications haven’t yet been approved to get reasons for the extensive delays on the issuing of those permits.
Uber has had extensive first-hand experience with the frustratingly slow process of applying for these permits, with drivers often having to wait months and, in some cases more than a year, for their permits.
Sadly, there appears to be no sense of urgency amongst local authorities to prioritise fixing the flawed permit issuing systems and processes or address the large, and growing, backlogs of permit applications. As such, in order for the proposed stringent permit enforcement rules to be effective and fair to all role players, the long-standing issues around permit issuance first need to be addressed. At the very least, before the proposed legislation amendments are implemented, the National Transport Ministry needs to address the following issues:
- Efficient processes and systems must be put in place in all local authorities to allow drivers to easily apply for the operating permits they require
- Service level agreements need to be put in place with local authorities whereby they are required to assess applications and issue permits within the prescribed 60-day period.
- Local authorities need to be given deadlines by which their current permit application backlogs must be addressed to allow for faster processing of new applications once the amendments are promulgated.
If the Transport Ministry implements the proposed legislation amendments before ensuring that these permit issuance challenges are addressed, many drivers will be faced with the difficult choice of either having to operate illegally whilst awaiting their approved permits and risking significant fines and/or arrest, or stopping operations until they receive their permits, thereby losing what is, for many of them, their only source of income.
As such, if the Ministry of Transport is not able to address these particular challenges, it is only reasonable to ask it to reconsider this amendment and delay its implementation until the necessary infrastructure is in place to ensure it does not impact negatively on the country’s transport industry. The legislators must have been aware of the challenges of passing such a significant law, as the Amendment Bill allows for the Minister to use his discretion to delay implementation of provisions for up to 5 years.
Fair trade and healthy competition are the cornerstones of any effective and growing economy. However, these clauses (Section 66 (7) and Section 66A) of the NLTA amendment, as well as the proposal that regulators be given authority to define the geographic locations or zones in which vehicles may operate, are contrary to the spirit of both. As a good corporate citizen, Uber is committed to supplementing and enhancing South Africa’s national transport system and contributing positively to the industry. If passed into law without the revisions suggested above, these new amendments will limit our business and many others from playing the supportive roles we all can, and should, in growing the SA transport and tourism industries as well as many other key economic sectors.
What’s more, if passed as they currently stand, the amendments will effectively limit South African consumers from having full access to the range of convenient transport options they deserve; which has the potential to harm the reputation and credibility of the entire transport industry.