As a rapidly evolving threat, Distributed Denial of Service attacks are surrounded in a haze of confusion. DARREN ANSTEE, chief security technologist at Arbor Networks explores some of the most-common myths.
Distributed Denial of Service (DDoS) attacks have appeared on the threat horizon as one of the most pressing issues for security experts. In today’s cloud-based, always-on business environment, DDoS attacks can pull down an organisation’s online systems, bring workflow and mission-critical processes to a halt, and cause untold reputation damage.
Yes, many businesses and organisations remain at risk, lulled into a false sense of security by believing in one, or more, of the many ‘DDoS myths’. Here are nine of the most-common examples:
1. My type of organisation isn’t a target… Big businesses are not the only targets of malicious web bots. Almost every type of organisation – from corporates to small businesses, banking, governments, hospitals, universities, schools and non-profit organisations have all suffered from debilitating attacks in the past few years.
2. The costs of DDoS protection outweigh the impact of attacks… Many organisations only wait to address the issue of DDoS protection after they have already been hit. Unfortunately, by this stage, it’s already too late and the damage has been done. Don’t fall into the trap of underestimating the combined impact of DDoS attacks at a number of levels:
· Direct financial loss
· Costs to recover from an attack
· Brand damage and loss of consumer trust
· Supply chain disruption
· Contract fines from SLA beaches
· Regulatory fines from compliance breaches
3. My firewall or IPS will keep me safe… While traditional perimeter security solutions are certainly vital aspects of an integrated security set-up, they are not designed specifically to cater for DDoS attacks. Attackers look for gaps in traditional security solutions, they’ll look for devices that conduct stateful inspections of network connections, and take advantage of networks that are left unguarded.
4. My Internet Service Provider guarantees protection… Remember that modern attacks blend volumetric TCP-state exhaustion and application-layer attack vectors. While ISPs upstream may well be able to detect some of the most blatant, larger attacks, it’s the more subtle application-layer attacks that can only be properly managed at the customer premises.
5. I have more than enough bandwidth to survive an attack… Some of the coordinated attacks saturate hundreds of gigs in bandwidth. In fact, Arbor’s most recent Annual Worldwide Infrastructure Security Report confirmed sightings of attacks of an astonishing 800Gpbs in scale. That’s 60 percent bigger than the previous year’s largest reported attack – and in the future they’ll only get worse. It’s unlikely that anyone has enough bandwidth to cater for attacks like this!
6. I have DDoS protection in place, now I can forget about it… DDoS attacks are evolving at an alarming rate – growing in scale and sophistication. They’re moving in new directions, such as connected sensors and devices like cameras and DVRs that are being weaponised into devastating zombie armies of botnets to launch massive attacks.
7. The odds of being attacked are low – I’ll take the chance… In fact, the odds of DDoS attacks hurting your business are at an all-time high. The Worldwide Infrastructure Security Report revealed that more than half of service providers are now seeing upwards of 21 attacks per month (a 44 percent increase). Twenty-one percent of data centre respondents see more than 50 attacks per month (versus only eight percent last year). Finally, a surprising 45 percent of enterprise, government and education respondents experience more than 10 attacks per month (17 percent up on the previous year).
8. DDoS isn’t an advanced threat (which is where I should focus my resources)… Arbor research shows that more than a quarter of all DDoS attacks are actually used as a diversion tactic, or smokescreen, to cover up the exfiltration of confidential data. Today’s sophisticated attacker often uses a combination of techniques, and DDoS attacks often have a complicated interrelationship with other forms of advanced threats.
9. All DDoS protection tools are the same… There is a vast difference between vendors and between different solutions. Ensure you select a trusted provider with deep experience and resources dedicated to the field of DDoS security. Ensure you have a specialised market-leading DDoS protection, as a key component of your broader security estate.
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”