Connect with us

Featured

Beware IT scare tactics

Published

on

It’s a common misperception is that SMEs using old software could put their companies at risk as many vendors maintain a range of platforms based on technologies ranging from legacy to cutting-edge, says STEVEN COHEN of Sage One.

It’s good practice to support customers using your older software as best you can. Even with vendors trying to frighten them into buying new software, many businesses know that these security risks are reasonably small once you quantify them.

Those that are concerned should remember Chief Vitalstatistix in the Asterix comic books who worried the sky may fall on his head. Of course, it never did. As far as we’re concerned when SMEs are ready to upgrade to new technology, they should do so for the right business reasons, and not out of fear.

IT vendors have so often used scare tactics to move users onto new software that customers are disillusioned with the industry as a whole. The Year 2000 panic was one example. We all woke up on 1 January 2000 after the New Year’s celebration, only to find that the sky had not fallen.

A new horizon

The sad thing is that when something comes along that offers true transformation for the industry, many end-users are cynical. The cloud presents such a change, and it has already revolutionised our private lives, through the Apple iCloud, web-based email, Dropbox, and so many other online services we use every day.

Businesses are also using some of these services, but they are a little slower in moving their business processes to the cloud. All the fear they’re being sold by the industry leaves them unmoved; they want to know what the business benefits are. I believe there are three obstacles to them adopting the cloud more aggressively.

1.     Maturity

The cloud was an opportunity for software vendors to get a fresh start – cut away the bloat and the complexity of today’s desktop software, reduce clutter and improve ease of use. The downside is that cloud software – for example, an accounting and payroll solution – doesn’t contain as many features as their desktop equivalents.

That means some worry that a cloud offering won’t have a feature they have grown to depend on. While cloud software contains most features mainstream users need, it hasn’t had the benefit of maturing over 20 years. We have written documents for our 200,000 desktop users explaining the exact feature differences that exists between our cloud and desktop offerings and they make their decisions accordingly.

2.     Low speed and poor reliability of the South African Internet

This is still a concern for some business owners, but it’s increasingly a perception rooted in the past rather than a reflection of reality. It was unthinkable 2 years ago to stream a high definition movie to your home TV. Today, we have Netflix and we watch YouTube to our heart’s content. Users with a 2.5 Mb or better connection are good to go.

3.     Inertia

We all leave things to the last minute, whether it’s paying more for air tickets after booking an overseas holiday at the last minute or neglecting to upgrade our business software. Steven Covey talked about the “urgent but not important” quadrant; we spend so much time on “non-important issues” that seem urgent to us that we don’t get the important things done.

We think it’s important for our customers to use the latest technology to save money and be more efficient. However, we also know that with the challenges they fight every day, upgrading to the cloud from an accounting package that is working well is not an urgency for them.

Closing words

We recommend that our customers ask themselves two questions about their software: does it need to be done and will it become easier to do later? For most SMEs, the answer about upgrading their software and migrating to the cloud will be respectively yes and no.

Cloud applications can help SMEs to modernise their setup and access world-class security without needing to spend a fortune on hardware, consulting and software. I think that getting it done and being ready for the future offers peace of mind that makes it all worthwhile.

In a time of seismic technological change and digital innovation, Sage is using the smartest technology to reinvent and simplify business accounting. For us, today’s smartest technology is in the cloud. But we’d rather sell our users on the benefits of the cloud than try to scare them into moving. It’s time for the IT industry to move beyond fear as a sales tool.

* Steven Cohen, Head of Sage One International (Africa, Australia, Middle East, Asia and Brazil)

Continue Reading

Featured

When will we stop calling them phones?

If you don’t remember when phones were only used to talk to people, you may wonder why we still use this term for handsets, writes ARTHUR GOLDSTUCK, on the eve of the 10th birthday of the app.

Published

on

Do you remember when handsets were called phones because, well, we used them to phone people?

It took 120 years from the invention of the telephone to the use of phones to send text.

Between Alexander Graham Bell coining the term “telephone” in 1876 and Finland’s two main mobile operators allowing SMS messages between consumers in 1995, only science fiction writers and movie-makers imagined instant communication evolving much beyond voice. Even when BlackBerry shook the business world with email on a phone at the end of the last century, most consumers were adamant they would stick to voice.

It’s hard to imagine today that the smartphone as we know it has been with us for less than 10 years. Apple introduced the iPhone, the world’s first mass-market touchscreen phone, in June 2007, but it is arguable that it was the advent of the app store in July the following year that changed our relationship with phones forever.

That was the moment when the revolution in our hands truly began, when it became possible for a “phone” to carry any service that had previously existed on the World Wide Web.

Today, most activity carried out by most people on their mobile devices would probably follow the order of social media in first place – Facebook, Twitter, Instagram and LinkedIn all jostling for attention – and  instant messaging in close second, thanks to WhatsApp, Messenger, SnapChat and the like. Phone calls – using voice that is – probably don’t even take third place, but play fourth or fifth fiddle to mapping and navigation, driven by Google Maps and Waze, and transport, thanks to Uber, Taxify, and other support services in South Africa like MyCiti,  Admyt and Kaching.

Despite the high cost of data, free public Wi-Fi is also seeing an explosion in use of streaming video – whether Youtube, Netflix, Showmax, or GETblack – and streaming music, particularly with the arrival of Spotify to compete with Simfy Africa.

Who has time for phone calls?

The changing of the phone guard in South Africa was officially signaled last week with the announcement of Vodacom’s annual results. Voice revenue for the 2018 financial year ending 31 March had fallen by 4.6%, to make up 40.6% of Vodacom’s revenue. Total revenue had grown by 8.1%, which meant voice seriously underperformed the group, and had fallen by 4% as a share of revenue, from 2017’s 44.6%.

The reason? Data had not only outperformed the group, increasing revenue by 12.8%, but it had also risen from 39.7% to 42.8% of group revenue,

This means that data has not only outperformed voice for the first time – as had been predicted by World Wide Worx a year ago – but it has also become Vodacom’s biggest contributor to revenue.

That scenario is being played out across all mobile network operators. In the same way, instant messaging began destroying SMS revenues as far back as five years ago – to the extent that SMS barely gets a mention in annual reports.

Data overtaking voice revenues signals the demise of voice as the main service and key selling point of mobile network operators. It also points to mobile phones – let’s call them handsets – shifting their primary focus. Voice quality will remain important, but now more a subset of audio quality rather than of connectivity. Sound quality will become a major differentiator as these devices become primary platforms for movies and music.

Contact management, privacy and security will become critical features as the handset becomes the storage device for one’s entire personal life.

Integration with accessories like smartwatches and activity monitors, earphones and earbuds, virtual home assistants and virtual car assistants, will become central to the functionality of these devices. Why? Because the handsets will control everything else? Hardly.

More likely, these gadgets will become an extension of who we are, what we do and where we are. As a result, they must be context aware, and also context compatible. This means they must hand over appropriate functions to appropriate devices at the appropriate time. 

I need to communicate only using my earpiece? The handset must make it so. I have to use gesture control, and therefore some kind of sensor placed on my glasses, collar or wrist? The handset must instantly surrender its centrality.

There are numerous other scenarios and technology examples, many out of the pages of science fiction, that point to the changing role of the “phone”. The one thing that’s obvious is that it will be silly to call it a phone for much longer.

  • Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee and on YouTube
Continue Reading

Featured

MTN 5G test gets 520Mbps

MTN and Huawei have launched Africa’s first 5G field trial with an end-to-end Huawei 5G solution.

Published

on

The field trial demonstrated a 5G Fixed-Wireless Access (FWA) use case with Huawei’s 5G 28GHz mmWave Customer Premises Equipment (CPE) in a real-world environment in Hatfield Pretoria, South Africa. Speeds of 520Mbps downlink and 77Mbps uplink were attained throughout respectively.

“These 5G trials provide us with an opportunity to future proof our network and prepare it for the evolution of these new generation networks. We have gleaned invaluable insights about the modifications that we need to do on our core, radio and transmission network from these pilots. It is important to note that the transition to 5G is not just a flick of a switch, but it’s a roadmap that requires technical modifications and network architecture changes to ensure that we meet the standards that this technology requires. We are pleased that we are laying the groundwork that will lead to the full realisation of the boundless opportunities that are inherent in the digital world.” says Babak Fouladi, Group Chief Technology & Information Systems Officer, at MTN Group.

Giovanni Chiarelli, Chief Technology and Information Officer for MTN SA said: “Next generation services such as virtual and augmented reality, ultra-high definition video streaming, and cloud gaming require massive capacity and higher user data rates. The use of millimeter-wave spectrum bands is one of the key 5G enabling technologies to deliver the required capacity and massive data rates required for 5G’s Enhanced Mobile Broadband use cases. MTN and Huawei’s joint field trial of the first 5G mmWave Fixed-Wireless Access solution in Africa will also pave the way for a fixed-wireless access solution that is capable of replacing conventional fixed access technologies, such as fibre.”

“Huawei is continuing to invest heavily in innovative 5G technologies”, said Edward Deng, President of Wireless Network Product Line of Huawei. “5G mmWave technology can achieve unprecedented fiber-like speed for mobile broadband access. This trial has shown the capabilities of 5G technology to deliver exceptional user experience for Enhanced Mobile Broadband applications. With customer-centric innovation in mind, Huawei will continue to partner with MTN to deliver best-in-class advanced wireless solutions.”

“We are excited about the potential the technology will bring as well as the potential advancements we will see in the fields of medicine, entertainment and education. MTN has been investing heavily to further improve our network, with the recent “Best in Test” and MyBroadband best network recognition affirming this. With our focus on providing the South Africans with the best customer experience, speedy allocation of spectrum can help bring more of these technologies to our customers,” says Giovanni.

Continue Reading

Trending

Copyright © 2018 World Wide Worx