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Asset disposal will be info minefield

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The PoPI Act is awaiting an implementation date and when in effect, it will hold organisations liable for the safety of their information. Companies could face massive fines and reputational damage claims, if they fail to upgrade security systems ahead of the implementation of the Act.

Most executives have very little or no idea when it comes to IT asset disposal (ITAD) or the dire consequences the Protection of Personal Information Act 2013 (PoPI) could have on them.

The PoPI Act is awaiting an implementation date but, when in effect, it will hold organisations liable for the safety of their information. Companies could face massive fines up to R10-million, civil claims, and reputational damage claims, if they fail to upgrade information technology security systems ahead of the implementation of the Act.

The successful adoption of this Act will depend on a comprehensive understanding of the digital aspect of the new laws. Companies will be forced to change their processes to ensure that the personal information and data they collect is protected.

Not only is the introduction of mandatory protection of personal data a huge challenge for companies, but now organisations are being prompted to rethink how they approach the reuse, recycling or recovery of their e-waste.

In addition, the National Environmental Waste Management Act 2008 (NEMWA 2008) and the Consumer Protection Act 68 of 2008 (CPA) also have a bearing on sound IT asset disposal.

Xperien CEO Wale Arewa says they are involved in systems analysis to determine what IT resources are required for the organisations and they manage multimillion-rand procurement budgets to maximise return on investment (ROI). “Considering that the largest budget is often allocated to maintenance and support, they are prudent in selecting partners to implement maximum uptime.”

Arewa explains that auditability is paramount to maintaining this control and also provides the necessary feedback that will reduce costs, andshortages, and negate the whole compliance process. “For example, if a hard drive is lost during transportation, it may contain the personal information of thousands of clients or employees. The loss of personal information could be detrimental to any business, this is why it is so important to be fully compliant.”

Arewa also warns that liability for protecting data may be transferable, but protection of reputation is not. “We have around 50 operators in the industry offering ITAD services; they range from one-man bands to managers supplying after-hours services to their companies, printer repair and service companies, scrap metal dealers, e-waste consultants, removals contractors and leasing companies offering ITAD services.”

He advises customers to offset the cost of a secure IT asset disposition programme by realising its potential savings. “How? By retiring your technology assets wisely. Find yourself a third-party specialist with deep experience in secure IT asset disposition.”

However, Arewa cautions that there are few companies that offer ITAD as a core function.

“This trusted partner can help you find the metrics to convey a secure asset disposition plan’s ROI to budget-minded superiors. Moreover, once the job is under way, your partner will provide complete documentation of the disposal process. You’ll rest assured that security regulations are being met,” he explains.

Reputable asset disposal service providers should develop effective solutions to address everyday challenges, beginning with the risks associated with data loss. Handover of retired equipment should be immediate to avoid the inevitable loss that occurs in IT storerooms. Furthermore, secure reverse logistics with a chain of custody should be provided for each item containing a hard drive and daily trend reporting must be included so that undesirable trends can be identified before they become critical.

Ideally, there should be a project management system that offers the following:

• Develop a secure chain of custody for the assets

• Minimise storage to prevent shortages

• Call centre to schedule hardware collection

• Packaging

• Secure transportation

• On-site data elimination

• Mobile hard drive destruction

• Data destruction compliance certificates

• E-waste disposal compliance certificates

• Asset buy-back

• Trending reporting

• Audit trail

“If your service provider can deliver all this with clear and transparent charges, you are on the right track. However, if you don’t have a service provider that understands that data loss may lead to reputational loss, you may want to establish whether your service provider is an accredited professional.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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