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Agility powers enterprise IT

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The need for software development and software developers has continued to rise, with a great emphasis being placed on the rise in available jobs paired with the scarcity of skills. Quentin Barnard, lead architect at redPanda Software, has identified a few trends that will emerge this year.

Looking back over the past decade, history has certainly demonstrated that trying to predict the pace and nature of technology development is a near impossible task.

While analysts, business leaders and policymakers have certainly made wise predictions, businesses and individuals have to remain agile, responsive and open-minded to a wide possibility of outcomes and developments. It is also helpful, however, to reflect on key trends that have emerged in recent times – and to use this information to prepare for the years ahead. For software developers and development houses, several prominent themes emerged in 2017.

Embracing open source

Over the past year, major technology companies – such as proprietary (closed source) technology companies – have embraced the open source aspect of software development, which has had important ramifications for developers.

For instance, developers can now write code and build applications that run seamlessly across different platforms and environments – as opposed to writing code for one platform or a particular environment.

Arguably, the move to open source spurs innovation and creates more avenues for a wider array of features and capabilities within applications. Ultimately, the end user benefits.

Shift to application containerisation

Typically, developers have delivered applications to clients as a single, monolithic entity that require complex deployment and production configurations.

However, with the steady move to ‘microservices’, developers can break down large complex applications into discrete elements. This facilitates seamless maintenance and deployment as applications become more agile, efficient and cost effective.

In short, this is called containerisation, which means that developers can focus on programming using the same or similar environments  in production and across multiple teams, while deployment happens faster and more smoothly.

This approach enables developers to significantly scale applications with minimal fuss, and also allows them to switch to different versions with ease. The deployment time frame is significantly reduced, and updates can be rolled out within minutes.

Maturity of IoT

There has been a great deal of hype around the Internet of Things (IoT) – the emergence of a network of connected devices that continually ‘talk’ to one another. These networks are starting to materialise in various forms across different industries, which has major implications for developers and their clients.

With a host of smart devices continually sending data into the Cloud, together with the improvement of data analytics, businesses are able to make key decisions in real time. For example, a head office is directly connected to a retail outlet, which receives information in real-time around customer behaviour.

This information can then be translated into insights that directly impact the type and nature of applications and features that are developed within the enterprise environment, with some of these decisions being made by computing ‘edge’ devices at the point of data collection.

Peering into the (Internet connected) crystal ball

While data analytics might not help us foresee tech development in 2018, there are a few key trends already emerging.

In South Africa, there will arguably be an accelerated adoption of cloud computing, with international cloud companies investing into the country, bringing their cloud platforms closer to the end users.

With increased investment in this regard, the local nature of hosting infrastructure will change, and companies will not have to deal with the latency that comes from using internationally-hosted service providers. Local companies can now link their existing infrastructure investments into the cloud to provide their own private cloud facilities. This will drive efficiencies and certainly enhance the end-user experience.

Innovation, innovation, innovation

For developers, succeeding into the New Year and beyond will require a willingness to expand their expertise beyond specific coding languages and platforms. As technology becomes ever more complex and the pace of change accelerates, developers will need to have cross platform expertise and a willingness to experiment with different languages, platforms and concepts.

As companies are forced to become more creative, innovative and responsive in a world characterised by disruption, so too will developers and development houses.

Arts and Entertainment

VoD cuts the cord in SA

Some 20% of South Africans who sign up for a subscription video on demand (SVOD) service such as Netflix or Showmax do so with the intention of cancelling their pay television subscription.

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That’s according to GfK’s international ViewScape survey*, which this year covers Africa (South Africa, Kenya and Nigeria) for the first time.

The study—which surveyed 1,250 people representative of urban South African adults with Internet access—shows that 90% of the country’s online adults today use at least one online video service and that just over half are paying to view digital online content. The average user spends around 7 hours and two minutes a day consuming video content, with broadcast television accounting for just 42% of the time South Africans spend in front of a screen.

Consumers in South Africa spend nearly as much of their daily viewing time – 39% of the total – watching free digital video sources such as YouTube and Facebook as they do on linear television. People aged 18 to 24 years spend more than eight hours a day watching video content as they tend to spend more time with free digital video than people above their age.

Says Benjamin Ballensiefen, managing director for Sub Sahara Africa at GfK: “The media industry is experiencing a revolution as digital platforms transform viewers’ video consumption behaviour. The GfK ViewScape study is one of the first to not only examine broadcast television consumption in Kenya, Nigeria and South Africa, but also to quantify how linear and online forms of content distribution fit together in the dynamic world of video consumption.”

The study finds that just over a third of South African adults are using streaming video on demand (SVOD) services, with only 16% of SVOD users subscribing to multiple services. Around 23% use per-pay-view platforms such as DSTV Box Office, while about 10% download pirated content from the Internet. Around 82% still sometimes watch content on disc-based media.

“Linear and non-linear television both play significant roles in South Africa’s video landscape, though disruption from digital players poses a growing threat to the incumbents,” says Molemo Moahloli, general manager for media research & regional business development at GfK Sub Sahara Africa. “Among most demographics, usage of paid online content is incremental to consumption of linear television, but there are signs that younger consumers are beginning to substitute SVOD for pay-television subscriptions.”

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New data rules raise business trust challenges

When the General Data Protection Regulation comes into effect on May 25th, financial services firms will face a new potential threat to their on-going challenges with building strong customer relationships, writes DARREL ORSMOND, Financial Services Industry Head at SAP Africa.

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The regulation – dubbed GDPR for short – is aimed at giving European citizens control back over their personal data. Any firm that creates, stores, manages or transfers personal information of an EU citizen can be held liable under the new regulation. Non-compliance is not an option: the fines are steep, with a maximum penalty of €20-million – or nearly R300-million – for transgressors.

GDPR marks a step toward improved individual rights over large corporates and states that prevents the latter from using and abusing personal information at their discretion. Considering the prevailing trust deficit – one global EY survey found that 60% of global consumers worry about hacking of bank accounts or bank cards, and 58% worry about the amount of personal and private data organisations have about them – the new regulation comes at an opportune time. But it is almost certain to cause disruption to normal business practices when implemented, and therein lies both a threat and an opportunity.

The fundamentals of trust

GDPR is set to tamper with two fundamental factors that can have a detrimental effect on the implicit trust between financial services providers and their customers: firstly, customers will suddenly be challenged to validate that what they thought companies were already doing – storing and managing their personal data in a manner that is respectful of their privacy – is actually happening. Secondly, the outbreak of stories relating to companies mistreating customer data or exposing customers due to security breaches will increase the chances that customers now seek tangible reassurance from their providers that their data is stored correctly.

The recent news of Facebook’s indiscriminate sharing of 50 million of its members’ personal data to an outside firm has not only led to public outcry but could cost the company $2-trillion in fines should the Federal Trade Commission choose to pursue the matter to its fullest extent. The matter of trust also extends beyond personal data: in EY’s 2016 Global Consumer Banking Survey, less than a third of respondents had complete trust that their banks were being transparent about fees and charges.

This is forcing companies to reconsider their role in building and maintaining trust with its customers. In any customer relationship, much is done based on implicit trust. A personal banking customer will enjoy a measure of familiarity that often provides them with some latitude – for example when applying for access to a new service or an overdraft facility – that can save them a lot of time and energy. Under GDPR and South Africa’s POPI act, this process is drastically complicated: banks may now be obliged to obtain permission to share customer data between different business units (for example because they are part of different legal entities and have not expressly received permission). A customer may now allow banks to use their personal data in risk scoring models, but prevent them from determining whether they qualify for private banking services.

What used to happen naturally within standard banking processes may be suddenly constrained by regulation, directly affecting the bank’s relationship with its customers, as well as its ability to upsell to existing customers.

The risk of compliance

Are we moving to an overly bureaucratic world where even the simplest action is subject to a string of onerous processes? Compliance officers are already embedded within every function in a typical financial services institution, as well as at management level. Often the reporting of risk processes sits outside formal line functions and end up going straight to the board. This can have a stifling effect on innovation, with potentially negative consequences for customer service.

A typical banking environment is already creaking under the weight of close to 100 acts, which makes it difficult to take the calculated risks needed to develop and launch innovative new banking products. Entire new industries could now emerge, focusing purely on the matter of compliance and associated litigation. GDPR already requires the services of Data Protection Officers, but the growing complexity of regulatory compliance could add a swathe of new job functions and disciplines. None of this points to the type of innovation that the modern titans of business are renowned for.

A three-step plan of action

So how must banks and other financial services firms respond? I would argue there are three main elements to successfully navigating the immediate impact of the new regulations:

Firstly, ensuring that the technologies you use to secure, manage and store personal data is sufficiently robust. Modern financial services providers have a wealth of customer data at their disposal, including unstructured data from non-traditional sources such as social media. The tools they use to process and safeguard this data needs to be able to withstand the threats posed by potential data breaches and malicious attacks.

Secondly, rethinking the core organisational processes governing their interactions with customers. This includes the internal measures for setting terms and conditions, how customers are informed of their intention to use their data, and how risk is assessed. A customer applying for medical insurance will disclose deeply personal information about themselves to the insurance provider: it is imperative the insurer provides reassurance that the customer’s data will be treated respectfully and with discretion and with their express permission.

Thirdly, financial services firms need to define a core set of principles for how they treat customers and what constitutes fair treatment. This should be an extension of a broader organisational focus on treating customers fairly, and can go some way to repairing the trust deficit between the financial services industry and the customers they serve.

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