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AfricaCom launches 20th edition

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At the Cape Town Convention Centre, AfricaCom will be kicking off for the 20th year from the 7 to 9 November.

Africa’s technology journey into the future will be showcased at the 20th edition of the AfricaCom show to be held in Cape Town from 7 to 9 November.

“2017 is a landmark for AfricaCom.  Over the past two decades, we have grown from being a purely telecommunications-focused event, to a broad digital communications show now hosting the foremost group of influencers involved in every aspect of the African digital ecosystem,” says Tom Cuthell, Portfolio Director of KNect365, organiser of the show.

“As the digi-sphere continues to expand and impact every aspect of our personal and professional lives, AfricaCom has grown in scope to create a broad platform for everybody involved in powering the digital economy in Africa. I am delighted to share some of the fresh developments that will continue to accelerate Africa’s digital transformation anchoring it for the future of the 4th Industrial Revolution.”

Some of the new areas include:

·         The Technology Arena – located in the CTICC’s new extension – an exhibition hall dedicated to mapping Africa’s journey through the Fourth Industrial Revolution. This will host:

o    AfricaCom 20/20  – the centrepiece and base of the 20th anniversary celebrations.  A vibrant, interactive, buzzing place to see digital solutions from top innovators; interact with next generation technologies in specially designed demo pods; and listen to thought provoking dialogue around ‘providing clarity of vision on future tech trends’.

o    The new Innovation Stage – that will showcase ICT solutions affecting the converging TMT industries in Africa. Lively debate and discussion on topics such as eHealth and ICT4D, with quickfire presentations, and product pitches will be the order of the day.

o    The Technology Arena will also be the new home for the AHUB – AfricaCom’s matchmaking centre for start-ups and investors; and TV Connect Africa – the confluence of broadcast, telecoms, content and new media experts in Africa, intent on developing commercial models for ITC across digital Africa.

Three days of networking, thought provoking content and tech, will also showcase new opportunities in Artificial Intelligence, the Internet of Things (IoT), Big Data, FinTech, Blockchain, digital skills and more.

As always, the calibre of speakers – 400 of them – addressing attending delegates, is a major drawcard (as too the over 400 exhibitors).  Conference tracks such as Visions for Africa Keynotes, SDN and NFV, Mobile Finance and eCommerce in Africa, Enterprise ICT, and Connecting Africa, as well as LTE Africa, will deliver the latest advances in their respective areas.  Some of the luminaries to present their insights are; Herman Singh, Group Chief Digital Officer, MTN; John Momoh (OON), Chairman & CEO, Channels Media Group; Is’haq Modibbo Kawu, Director General, National Broadcasting Commission; Joseph Hundah, CEO, Econet Media.

The annual AfricaCom Awards will once again highlight leaders in their respective fields and Cuthell reminded guests, that entries for these industry heavyweight acknowledgments were also now open.

Launched in 2016, AFEST returns to Shimmy Beach Club for a night of high-energy entertainment, echoing the vibrancy of AfricaCom 2017.  Featuring a line-up of local and international artists, partygoers have the chance to network, and celebrate African technology.

Cuthell said he recognised the many challenges that still needed  to be understood, before solutions could be developed and implemented to ensure that all Africans are included in the digital economy.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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