Just because a company has chosen a reputable cloud software provider for storing data and applications doesn’t mean it can neglect information security. STEVEN COHEN, MD for Sage One Accounting AAMEA provides ten tips for keeping cloud data secure.
If you choose a credible cloud software provider, it will host your accounting or payroll applications and data in a secure data centre underpinned by world-class technology. This will free you from doing backups, buying and installing new versions of the software, and fencing your data behind high security software.
Yet that doesn’t mean you can neglect information security in your business. You’ll still be using your own devices to access the cloud, so there are some security vulnerabilities you need to take care of on your side. Here are a few ways to protect your business from data security threats.
1. Choose the right provider
Buy cloud services only from reputable software vendors and Internet service providers. These companies will have put a range of processes and policies in place to secure their infrastructure and your data from information security risks. For example, our online solution, Sage One Accounting and Sage One Payroll, is hosted with Internet Solutions, who run one of the country’s most secure data centres.
That means our clients can rest assured that their data will be secure, backed-up, and accessible – safe from hackers, weather disasters, theft, Eskom and all the other challenges you need to manage if you run the software on your own computers.
2. Educate your end-users
Educate your end-users about the basics of information security – for example, make sure they know why they need to choose strong passwords and that they’re alert to the dangers of phishing emails designed to persuade them to give their log-in details to people with criminal intentions.
3. Install antimalware software
You should install antivirus and antimalware software on your laptops and desktop computers, and then keep it up to date with the latest definitions. This will help to protect you from malicious software programs such as Trojans and keyloggers. Such software can be used to steal information such as your log-ins for online banking or cloud applications.
4. Enforce strong passwords
Cloud services can usually be accessed through any device connected to the public network. You will authenticate yourself to the service with a username and password. Protect yourself by choosing a strong password that is difficult to guess, but easy for you to remember. It is just as important to change your password periodically. You must also take care not to let your password fall into the wrong hands.
5. Get serious about mobile security
It’s great that you can access your accounting software or payroll through your smartphone or tablet, but there’s also a risk attached to this. If you save your passwords on the device, anyone who steals your device or finds it if you lose it will be able to access your information.
Thus, be sure to lock your device behind a PIN code or password when not in use. Also, most mobile devices today allow you to track their location or remotely wipe data. It’s a good idea to enable this functionality just in case the device goes missing.
6. Keep software up to date with security patches
When it comes to desktops and notebooks, be sure to keep your operating systems and browsers up to date with the latest security patches. These close off known vulnerabilities in the software, making your computer more secure.
7. Apply two-step verification
Where your cloud provider allows it, enable two-factor authentication. For example, you could set your account up to ask for a code sent to you by SMS when you log in or use a fingerprint in addition to a password. Thus, even if someone steals or guesses your password, they won’t be able to access your sensitive data.
8. Be careful about where you log into cloud services
If you sometimes log into your cloud applications using public, borrowed or shared computers, make sure that you opt to not save your password and ensure you log out of your account after you are done. Also, if you’re working with particularly sensitive data, be aware that public wireless networks are usually not secure.
9. Keep your passwords secret
Look after your passwords. Don’t keep them in an easily accessible file on your computer or scribble them on sticky notes that you paste on your screen where everyone can see them.
10. Check the security certificate
Get in the habit of checking that any cloud sites you use have a security certificate in place. The certificate should be valid for the vendor providing the cloud service, should not be expired, and must be issued by a reputable certificate company.
On Sage One Accounting or Sage One Payroll, data is encrypted and utilises a Verisign security certificate. This certificate is fully authenticated and verified, encrypting your data with up to 256-bit encryption (browser dependent).
Online retail gets real
After decades of experience in selling online, retailers still seek out the secret of reaching the digital consumer, writes ARTHUR GOLDSTUCK.
It’s been 23 years since the first pizza and the first bunch of flowers was sold online. One would think, after all this time, that retailers would know exactly what works, and exactly how the digital consumer thinks.
Yet, in shopping-mad South Africa, only 4% of adults regularly shop online. One could blame high data costs, low levels of tech-savviness, or lack of trust. However, that doesn’t explain why a population where more than a quarter of people have a debit or credit card and almost 40% of people use the Internet is staying away.
The new Online Retail in South Africa 2019 study, conducted by World Wide Worx with the support of Visa and Platinum Seed, reveals that growth is in fact healthy, but is still coming off a low base. This year, the total sale of retail products online is expected to pass the R14-billion mark, making up 1.4% of total retail.
This figure represents 25% growth over 2017, and comes after the same rate of growth was seen in 2017. At this rate, it is clear that online retail is going mainstream, driven by aggressive marketing, and new shopping channels like mobile shopping.
But it is equally clear that not all retailers are getting it right. According to the study, the unwillingness of business to reinvest revenue in developing their online presence is one of the main barriers to long-term success. Only one in five companies surveyed invested more than 20% of their online turnover back into their online store. Over half invested less than 10% back.
On the surface, the industry looks healthy, as a surprisingly high 71% of online retailers surveyed say they are profitable. But this brings to mind the early days of Amazon.com, in 1996, when founder Jeff Bezos was asked when it would become profitable.
He declared that it would not be profitable for at least another five years. And if it did, he said, it would be in big trouble. He meant that it was so important for long-term sustainability that Amazon reinvest all its revenues in customer systems, that it could not afford to look for short-term profits.
According to the South African study, the single most critical factor in the success of online retail activities is customer service. A vast majority, 98% of respondents, regarded it as important. This positions customer service as the very heart of online retail. For Amazon, investment back into systems that would streamline customer service became the key to the world’s digital wallets.
In South Africa online still make up a small proportion of overall retail, but for the first time we see the promise of a broader range of businesses in terms of category, size, turnover and employee numbers. This is a sign that our local market is beginning to mature.
Clothing and apparel is the fastest growing sector, but is also the sector with the highest turnover of businesses. It illustrates the dangers of a low barrier to entry: the survival rate of online stores in this sector is probably directly opposite to the ease of setting up an online apparel store.
A fast-growing category that was fairly low on the agenda in the past, alcohol, tobacco and vaping, has benefited from the increased online supply of vapes, juices and accessories. It also suggests that smoking bans, and the change in the legal status of marijuana during the survey, may have boosted demand.
In the coming weeks, we can expect online retail to fall under the spotlight as never before. Black Friday, a shopping tradition imported “wholesale” from the United States, is expected to become the biggest online shopping day of the year in South Africa, as it is in the USA.
Initially, it was just a gimmick in South Africa, attempting to cash in on what was a purely American tradition of insane sales on the Friday after Thanksgiving Day, which occurs on the third Thursday of November every year. It is followed by Cyber Monday, making the entire weekend one of major promotions and great bargains.
It has grown every year in South Africa since its first introduction about six years ago, and last year it broke into the mainstream, with numerous high profile retailers embracing it, and many consumers experiencing it for the first time.
It is now positioned as the prime bargain day of the year for consumers, and many wait in anticipation for it, as they do in the USA. Along with Cyber Monday, it provides an excuse for retailers to go all out in their marketing, and for consumers to storm the display shelves or web pages. South African shoppers, clearly, are easily enticed by bargains.
Word of mouth around Black Friday has also grown massively in the past two years, driven by both media and shoppers who have found ridiculous bargains. As news spreads that the most ridiculous of the bargains are to be had online, even those who were reticent of digital shopping will be tempted to convert.
The Online Retail in SA 2019 report has shown over the years that, as people become more experienced in using the Internet, their propensity to shop online increases. This is part of the World Wide Worx model known as the Digital Participation Curve. The key missing factor in the Curve is that most retailers do not know how to convert that propensity into actual online shopping behaviour. Black Friday will be one of the keys to conversion.
Carry on reading to find out about the online retailers of the year.
Reliable satellite Internet?
MzansiSat, a satellite-Internet business, aims to beam Internet connections to places in South Africa which don’t have access to cabled and mobile network infrastructure, writes BRYAN TURNER.
Stellenbosch-based MzansiSat promises to provide cheap wholesale Internet to Internet Service Providers for as little as R25 per Gigabyte. Providers who offer more expensive Internet services could benefit greatly from partnering with MzansiSat, says the company.
“Using MzansiSat, we hope that we can carry over cost-savings benefits to the consumer,” says Victor Stephanopoli, MzansiSat chief operating officer.
The company, which has been spun off from StellSat, has been looking to increase its investor portfolio while it waits for spectrum approval. The additional investment will allow MzansiSat’s satellite to operate in more regions across Africa.
The MzansiSat satellite is being built by Thales Alenia Space, a French company which is also acting as technical partner to MzansiSat. In addition to building the satellite, Thales Alenia Space will also be assisting MzansiSat in coordinating the launch. The company intends to launch the satellite into the 56°E orbital slot in a geostationary orbit, which enables communication almost anywhere in Africa. The launch is expected to happen in 2022.
The satellite will have 76 transponders, 48 of which will be Ku-band and 28 C-band. Ku-band is all about high-speed performance, while C-band deals with weather-resistance. The design intention is for customers of MzansiSat to choose between very cheap, reliable data and very fast, power-efficient data.
C-band is an older technology, which makes bandwidth cheaper and almost never affected by rain but requires bigger dishes and slower bandwidth compared to Ku-band connections. On the other hand, Ku-band is faster, experiences less microwave interference, and requires less power to run – but is less reliable with bad weather conditions.
MzansiSat’s potential military applications are significant, due to the nature of the military being mobile and possibly in remote areas without connectivity. Connectivity everywhere would be potentially be life-saving.
Consumers in remote areas will benefit, even though satellite is higher in latency than fibre and LTE connections. While this level of latency is high (a fifth of a second in theory), satellite connections are still adequate for browsing the Internet and watching online content.
The Internet of Things (IoT) may see the benefits of satellite Internet before consumers do. The applications of IoT in agriculture are vast, from hydration sensors to soil nutrient testers, and can be realised with an Internet connection which is available in a remote area.
Stephanopoli says that e-learning in remote areas can also benefit from MzansiSat’s presence, as many school resources are becoming readily available online.
“Through our network, the learning experience can be beamed into classrooms across the country to substitute or complement local resources within the South African schooling system.”